Duplicell

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

This response is in regards to our mutual customer [redacted] As per our terms and conditions [redacted] was enrolled in our auto shipment program which is why she received another packageAll future charges and shipments have been canceledIn good faith that [redacted] is going to return the products we have went ahead and issued the two refunds for both products that she recently receivedI apologize for any inconvenience.The refund information is listed below:Refunded - $Trans-ID: [redacted] Refunded - $Trans-ID: [redacted] Thank you for your attention to this matter[redacted] ***

To Whom It May Concern:This letter is in reference to [redacted] [redacted] ordered Duplicell Ptrial supply of Face [redacted] was refund on 1114and because she requested a refundThe following are the refundtransaction ID #'s: 112014Refunded - $Trans-ID: [redacted] 112014- Refunded - $Trans-ID: [redacted] Thank you for your attention to this matter.Sincerely, [redacted] ***

This response is in regards to our mutual customer [redacted] [redacted] signed up for our day trial and her trial time had expired therefore, she was billed for the Face Therapy ($89.95) [redacted] s account has been canceled from automatic shipment as of Based on [redacted] s account she was billed $for shipping and handling and $There is no charge for $on her accountBelow I will list all the amounts that have been refunded to [redacted] [redacted] Thank you for your attention to this matter.Viviana Rojas

To whom it may corncern: [redacted] did not order a free sample nor did we advertise anywhere on our website that you would receive a free sampleWhat [redacted] ordered was a day trial of the eye therapy and the face therapy; which means she had days to review the product before being chargedTo avoid any further confrontation with this customer and to end all business with her we have reversed the charges for the eye therapy and the face therapyThe following are the transaction numbers for the refunds: $Trans-ID: [redacted] and Refunded - $Trans-ID: [redacted] Thank you for your attention to this matter Sincerely, [redacted]

This response is in regards to our mutual customer [redacted] As per our terms and conditions when signing up for our day trial it explains that you are enrolled in our automatic shipment program which you can cancel at any time by calling our customer serviceI have went ahead and canceled the account from automatic shipment as of today 10/*/The cancellation number is [redacted] Also out of courtesy to Phyllis we have went ahead and refunded the September packageThe refund information will be listed belowI apologize for any inconvenience.Refunded - [redacted] Thank you for your attention to this matterViviana R***

Revdex.com:At this time, my complaint, ID [redacted] regarding Duplicell has been resolved (By clicking "OK", your complaint will be closed as Resolved Sincerely, [redacted] ***

Thankyou for your replyWhilst I did request the sample form of duplicell ***/for $I did not agree to a further orderI do not want any further products sent to me and I would prefer to return the recent supply which I received **/*/2017.I do also expect to receive a refundRegards [redacted]

This response is in regards to our mutual customer [redacted] ***We attempted to issue the refund electronically but due to a glitch in our system the credit did not make it to the customer's accountWe have issued check number for the amount of $for [redacted] ***Please allow the check to arrive in the mail within the next 7-business daysI apologize for any inconvenience.Thank you for your attention to this matter [redacted] ***

This response is in regards to our mutual customer [redacted] [redacted] signed up for our day trial and her trial time had expired therefore, she was billed for the Eye Therapy ($85.97) and the Face Therapy ($89.95)On May **, [redacted] contacted our customer service office and was instructed to return the products in order for her to receive a refunded and was also informed that all future charges and shipments have been canceledIn good faith that [redacted] is going to return the products our customer service agent has issued the two refundsThe refund information is listed below: Refunded - $Trans-ID: [redacted] Refunded - $Trans-ID: [redacted] Thank you for your attention to this matter Robert S***

After reviewing [redacted] recordI have found that [redacted] did contact our customer service department on Please follow up with [redacted] to confirm that she has been refunded the above amounts Thank you for your attention to this matter Robert S***

[redacted] was only charged because we had not received her return productWhen [redacted] return package was received she was issued an instant refund creditWe explained to [redacted] why she charged and our explanation wasn't good enough for her because she proceeded to demand we pay the return postage; we don't provide return labels and we don't issue payment checks for the products to be return to usIf [redacted] would have return the product within the day time period she would have not been charged and she was still refunded even though she was past our refund policy Sincerely, [redacted] ***

This e-mail is in regards to customer ID # [redacted] [redacted] called our sales department on 5/*/and ordered our eye and face therapy trailOur company doesn't call individuals to sale our product and we do not manufacture samples therefore [redacted] brother information is wrong [redacted] did return the product but the return products were received days passed policy therefore her refund was deniedI can see [redacted] might have been confused and because of that I have allowed the two refunds of $and $she will see the refunds on her credit card within to business days from todaySincerely, [redacted] , [redacted] ***

[redacted] was given permission and issued a Return Merchandise Authorization number on [redacted] return products still have not been received but in good faith I have issued [redacted] the return of her funds The confirmation number is the following:04:33pm By [redacted] - Refunded - $Trans-ID: [redacted] 04:34pm By [redacted] - Refunded - $Trans-ID: [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Although Duplicell has stated that they have issued a refund, as of yet I have not seen this supposed refundI have been waiting so as not to erroneously say that they falsified their responseBecause of their scam my bank account was overdrawn and [redacted] closed my accountIf they tried to send a refund to that account it does not exist any longerOne Nevada advises me that no checks of any type have been sent to my former accountI would like you to reopen my complaint until such time as Duplicell actually refunds the money which they stated they were going to do or didAs you recall, Duplicell stated that they sent the products as well as billed my accountNo product was ever delivered and no money has been received [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Duplicell regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] It has been resolved as of todayI had put in a complaint earlier in the weekThank you for your time

To Whom It May Concern:This letter is in reference to [redacted] [redacted] ordered Duplicell Ptrial supply of Face on [redacted] was refund on The following are the refund transaction ID #'s: 09:58am - Refunded - $Trans-ID: [redacted] 09:59am - Refunded - $85.97Trans-ID: [redacted] Thank you for your attention to this matter.Sincerely, [redacted] ***

This response is in regards to our mutual customer [redacted] [redacted] has been canceled from automatic shipmentAs of today 6/*/she will not be billed nor shipped anything furtherFor her personal records her cancellation number is [redacted] We do not have return labels to issue [redacted] [redacted] would need to pay shipping and handling to return the merchandise back to usIn good faith that [redacted] will be returning the merchandise we have issued her a refund for the total amount of $Below I will provide the refund information and the return authorization number for that package [redacted] simply needs to write that number on the outside of the package to ensure that we are able to locate her account if we have any trouble doing so.Refunded - $Trans-ID: [redacted] Return Authorization Number: [redacted] Thank you for your attention to this matterViviana R***

[redacted] signed up for our day TrialBy placing the Trial order [redacted] was shipped a day supply of Duplicell PFace Therapy and Eye Therapy (just pay and $for S&H)If she felt Duplicell didn't work for her, [redacted] had to call to cancel within days from the day she purchased to avoid the purchase price of $and $and enrollment in the auto-shipment program [redacted] did not do soIf fact [redacted] or [redacted] hasn't returned the products or even contacted us in regards to there order and chargesI have issued [redacted] a refund for all of her charges.The following are the traction numbers and amounts: [redacted]