Earnin

It's been a bit rough since Covid started and me working from home but all in all anytime I call customer support the issues have gotten resolved. Sometimes quicker than others but ultimately it gets resolved. I've never had a bad experience - meaning anyone that logged in to help has been courteous and responsive. I would definitely recommend Earnin - it's been a godsend these last few months

Customer service and the help this app provides is great! When in need, they were there for me. Many new features to allow access to larger amounts of funding. All in all, a great experience so far.

"The second my customer service agent, ancel, picked up the chat, she immediately got to work on resolving my issue all the while remaining understanding, Kind, and professional through the process.Excellent Service, Keep it Up!

"Roxanne was friendly and informative. She assisted me with my issue and made sure that I completely understood the information given. Thank you!"

I had last used the earnin app sometime in early 2019. I had changed jobs and it became a hassle for the app to track since I was never really at the office so I stopped using it. So imagine my surprise when I get a balance shield payment that I never asked for (I had not even logged into the app in well over a year) . I actually had to reset my password *** to get into the app. When I logged in I saw that my account would be charged 106.00 dollars on my payday, I was a bit annoyed that they had done this without asking me at all but I decided to just go with it and let the account be debited on payday. The issue is that they took the 106.00 dollars out TWICE for a total of 212.00 dollars for the 100.00 they gave me (without asking). Trying to get ahold of anyone at the company is a joke and from reading these comments, I fear that my account will be arbitrarily charged again. I need the extra charge of 106.00 dollars put back into my account asap.

I would like someone from the corporate office to contact me. I am incredibly frustrated and upset with the treatment I've received. I've been a customer for some time now and when the pandemic hit I started to work from home (in March). I was able to provide proof that I worked from home and everything was fine. I was able to cash out my pay max of 500 every pay period and you will see I always paid on time every payday. I'm salaried so I don't have a timesheet, and my works firewall prevents me from using the email verification so I have request my earnings be updated manually. Now all of a sudden it's an issue and I get a copied and pasted policy. That's not customer service! I need a human being listening to what I'm trying to say. My payment history since working from home should stand on it's own, this should be proof enough that I'm not trying to pull one over you. I shouldn't be denied my pay max because I work from home. I have already shown proof that I do, I shouldn't have to keep jumping through hoops to get what I would be getting if I was working in a building. I have a medical condition, I didn't ask for this pandemic to happen yet I'm getting punished. Please contact me through my email on my account with you.

Teachers Run! Do not use! I have used Earnin for more than a year and have had to call customer support at least every other month because of some issue with my earnings. When the ENTIRE nation was brought out of the classroom to do school-from-home it was like pulling teeth to get them to update my earnings because I was not physically driving to the school. I also had the same issue last summer when I was still getting paid but did not drive to campus. Now, I have changed counties where I am teaching and had to update my school address and email because I no longer had access to the old school email. This blew their mind apparently because they have nothing in place for teachers and the fact that they get paid for a year contract. Because my old county would be paying me for July and August instead of my new county they would not add my earnings to the app. And it would not have even mattered because since we have ended the school year my old school email was no longer building earnings. I would have made the same call I did last summer to get earnings correct every time I wanted to use the service. And to top it off the latest customer service rep I talked to thought the answer was to be disrespectful to me when I was not treating them that way. I have deleted the app and WILL NOT use again. It should not be that hard for teachers who work on a yearly contract and their pay is direct deposited. It should be easier to allow someone to show you their contract, yearly pay, and monthly pay dates than to cause teachers to have to deal with these types of issues.

Earnin is very useful app and has gotten me out of jams, and helped me avoid overdraft fees from my bank.

Very unprofessional, do not utilize!! BEWARE. They are rude, unprofessional and disrespectful.

Earnin is THE BEST app!! The concept of borrowing your own money while only needing to tip to do so is genius. The app works smoothly with my bank, the super friendly reps are always available via the chat feature, plus any issue is usually immediately solved. I recommend this app to anyone. It's my best financial secret to staying afloat. 10/10

First time using Earnin. I was skeptical at first but thought let me give it try. I read reviews and for the most part good things to say. What I appreciate the most was my experience with the CSR. Her name was Mericel. She was knowledgeable, patient, respectful, and understanding. I had alot of questions because I was new to the app and just wanted clarity on how ot worked. I usually feel rushed or like I still didnt get the information I was seeking. Well this young lady was great! I work in customer service myself and my goal is always making sure my customer is taken care of in all aspects. So not only do I have an app that can help me out when I maybe a little short on funds, but so far both times I've reached out to customer service I've had a positive experience. Mericel keep being a great person! Thanks

Being at my job for 20+yrs and still just getting by is the reason I appreciate this service from Earnin. I have grandkids and if they need something, ASAP I want to be able to help them and with this service I can do just that and for that I am grateful. the big plus is forwarding the help(tip) to the next person. I Love It!!!

Earnin is a great app and the customer service is phenomenal! Anytime I have had an issue they resolve it and all the reps I have dealt with are courteous and professional.

Earnin has a glitch that is forcing customers to tip $11 and not allowing them to choose and then not refunding. That's fraud.
I have used Earnin for quite some time with no issues. The last 2 pay periods when I go to cash out there has been a glitch that has forced me to tip $11 both times. Normally you get a wheel that allows you to pick your tip. These two times this screen doesn't pop up and I'm auto charged the $11 as a tip on my account. I didn't authorize it either time. When you reach out to customer service they blow you off and can't help you. Imagine how many they "accidentally" do this to.

I have never signed up with this company yet received random deposits a few days later there are withdrawals on the account.
I have never signed up with this company yet received random deposits a few days later there are withdrawals on the account that have overdrawn the account.

They change their policies so that they no longer give extensions on their debit to people's accounts.
In the middle of this pandemic and the economic troubles that this pandemic has caused due to Employment Practices and post by government officials this company has decided to change their policies so that they no longer give any extensions for debit. They don't care if that means that you can't feed your family or that you can't pay your car insurance and that you may wind up with hundreds of dollars in overdraft fees. I will have no money for food nor will I have money to pay my car insurance and I will lose my job because of it because they refused to extend my debits this week.

I have never had any major issues using the Earnin app and they have always been there anytime I was a little short on cash. The fees are quite reasonable as you only pay them what you, the member, think is fair. Earnin is by far a much better service than that of a traditional payday loan service. Their customer service responds quickly to any issues you may have. They are awesome!

I have been using Earnin (originally Active Hours) for 3-4 years. Sometimes you just need a little boost without the hassle of trying to get a high interest payday loan. They are fast, quick to respond, and courteous. I have never had a bad experience with them. Highly recommended company if you need a little extra cash advance (borrowed from yourself on the following payday). This has been especially helpful to me through Covid. These guys kept me on the road when all I've needed was a tank of gas or some groceries to get me through the week after my first months check went to rent. Living paycheck to paycheck isn't easy, but the Earnin team has been more than helpful.

Very quick responses and resolution! Very helpful when I'm in a bind for money. Thank you Earnin!!

I love Earnin. The app has helped me quickly when I was in a tight spot. On top of that, customer service is always phenomenal. Quick, friendly, knowledgable. Most recently I was helped by Rozallen who put a smile on my face. They always go above and beyond. Thank you Earnin!!!! :)