EBA Engineering Consultants Ltd

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The move date was scheduled for between the hours of 7pm-10pmI waited for the moving truck all night and they never showed upI emailed Napoleon from Apollo that evening staying my concerns to which he never respondedThe driver of the truck called me and said that the truck had water in gasoline issued and the truck is out of service but someone will be at my house on NOT after! Apollo never deliverd their services in the day nor the day after.That afternoon, I started to move out all my furniture and belongs from the apartment onto the sidewalk because new tenants where moving in.To this complaint, I have emailed on October **, (complaint # [redacted] ) proof of email correspondence to Napoleon at ApolloThis is proof that I have reached out to Apollo with my concernsTo which they never respondedMade sever calls to George (truck driver) to which my calls were not answeredApollo left me stranded and took my deposit.I want my deposit of $1,to be returned to me promptly.Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I'm an educated professional and I was never told this was any sort of contract or was given time, or told about signing anythingThe sales rep was extremely pushy for me to get the deposit in so she could lock in that price which she proceeded to say was not going to be a penny moreShe then said when I asked about their day cancellation, she said it would not apply to me because my move date was within the days meaning, in daysShe said it would not apply to me and I still had days to cancel and be fully refunded by federal lawWhen I called the next day to add items they racked up their estimate to $after they promised that it would not be a penny more originallyI refused to pay them and contract their services because I have read many complaints from customers with my same exact situationWhen I requested a cancelation the rep refused to cancel and continue to push me to get a better rate, he was very persistent and rudeThey refused to cancel at that time and placed the move on hold for a year and kept my $deposit for a service I did not useThis is stealing money out of pretenses, I requested the person to listen to the call so he could hear that rep lying to me and they refused to do thatThey threatened me when I told them I would complain on their practices and heres the email I received from another rude employeeLet me clarify they are not a moving company, but a broker and do not disclose that to you at frontI have not signed or agreed with their new estimate therefore there is no contract, if I don't agree with their new priceEmail : [redacted] [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We apologize for any inconvenience to the customerHowever after confirming with our carrier and foreman, they did arrive at the customer's home on Since the customer was unresponsive, the customer is not eligible for a refundIf the customer has any questions on the agreed upon conditions and terms, we advise them to give us a call at ###-###-####

We apologize for any inconvenience to the customerHowever the carrier assigned to the move was ready to pick up the customer on the agreed upon datesHowever the office management of the customers building did not grant permission for the move to be serviced, since the elevator was not reserved by the customerOut of good faith we reassigned the move to a new carrier at no cost, and also offered the customer compensation for any inconvenienceUnfortunately when our carrier arrived the customer refused all service

We apologize for any inconvenience to the customerHowever Apollo Relocation Services would never lie about being a brokerWe in fact are one of the top nations moving providersWe do own our trucks and service customers moves as well as broker out movesIt is clearly written on our website as well as the contract that was agreed uponIf the customer has any questions on any of the agreed upon conditions and terms we advise and await for the customers callWe can be reached at ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I don not really consider this resolved at this point I will be waiting to see if Apollo Relocation Services actually follows through with their planned action Thank you so much to the Revdex.com for your assistance

We are sorry for any inconvenienceWe will continue to help you file a claim with the company that was subcontracted to move your itemsAs it states in the contract: By electronically signing this agreement, I have read, understood and I am agreeing to the Company refund/cancellation policy and the following: Apollo Relocation Services IncMC: [redacted] is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving brokerApollo Relocation Services Incassumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrierAt shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claimsApollo Relocation Services Incis not responsible for any omissions or acts of the carrier, its agents, or employeesApollo Relocation Services Incis not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of GodAs it states we will be able to help you with the claims process but we are not liable for the damages to your propertyIf you would like to contact our office at ###-###-####Respectfully, Apollo Relocation Services

We apologize for any inconvenience to the customerSince the customer chose to cancel within the cancellation window and a truck and carrier was already dispatched, the customer is unfortunately ineligible for a refund, as stated on our cancellation policy three (3) times before a customer electronically signs for the agreement: Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside ten (10) business days (weekends and federal holidays excluded) prior to the first estimated pack or load dateI understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within ten (10) business days (weekends and federal holidays excluded) of the first estimated pack or load dateAdditionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by clientAll cancellation and refund requests must be sent in writing via e-mail to [redacted] Cancellation requests sent to Apollo Relocation Services Incafter business hours (6:PM EST) will be considered received on the following business day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Once again with the outright lies!!! Again I state - I called ###-###-#### on January [redacted] at 10:am and had to leave a message about my issuesNobody ever called me back for follow up!!! I once again called on January [redacted] at 9:am and finally got to speak to someoneHis name is Seth K [redacted] and he gave me email directions and what to sendI sent him the list of damages and what pictures I still had (some were lost due to a damaged iPhone and the phone was not repairable)I sent these emails at 10:am on January ***Seth even responded to me stating the pictures were not attachedI had indeed attached them but I followed up by sending againI have since heard nothing back from anyone yet you have the gall to say I never called or emailed anythingThat is complete and total [redacted] !! I am sick and tired of the ongoing lies and being completely [redacted] aroundYou lie over and over while apologizing at the same timeYou are absolutely full of st and worthless!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We apologize for any inconvenience to the customerApollo Relocation Services did not violate any of the agreed upon conditions and termsThe agreed upon dates were 915-915, which the carrier did arrive on the agreed upon dateHowever the customer did not indicate that they wanted any storage until the carrier was ready to deliver the itemsWe tried our best to accommodate the customer, and was able to provide storage for $Since the customer did not state they needed storage at the initial conversation when booking the move, the customer was not opt in for the storageThe price went up since the customer did have more itemsIf the customer had the same amount that we agreed upon than the price would not have gone upOur dispatch manager did provide the customer with the proper information to start a claimSince the carrier did service this move, the customer would be compensated through the carrierIf the customer has any questions on the agreed upon conditions and terms we advise and await their call at ###-###-####, thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We did not cancel the move at allI have a message on my answering machine to prove thatThey sent the movers on the wrong day and they tried to swindle my daughter out of in cash additional moneyi called in the morning and told them of what happened when the movers leftThey gave optionsThe one they chose was they couldn't fit the furniture on this day without more moneyI talked to [redacted] who was suppose to reschedule another mover and I waited for her to callShe did notWe booked a Penske truck ourselves and moved that day as we had to vacate the apartment Her response is a blatant lie and if you look at the reviews this is common practice for themWe tried everything but were met with negative responses to everything In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When I initially over the phone with Brian G [redacted] made the arrangements he stated and I quote, "the price will not go up like other companies like to do"I informed MrG [redacted] of everything I needed movedWith everything I needed moved and added nothing and subtracted one item from that list my price shouldn't have gone upI wasn't told until after my things were packed that the price "could " go up "but probably not" by the moversHow can in fair dealings can a company promise one thing and do completely the opposite? I wouldn't have went with this company at all if I had know they were going to lie continuously and up my prove after taking control of my belongingsSo, how can their employee to get business misrepresent what the companies policies are? If I were told after giving the list of what I needed moved and I was informed it doesn't matter what you have it will in the end go off of square footage to determine price, I would have moved my belongings myself and saved roughly $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We apologize for any inconvenience to the customerPrior to the move, our Quality Assurance department spoke with the customer to reconfirm their inventory to ensure no additional items or overages at pick-up The carrier assigned for the move arrived at the pilocation as scheduledUpon arrival, the carrier noticed the customer had additional items that weren't on the inventory list and double the load size than what was agreed upon onAccording to regulation, the carrier provided the customer with a revised written estimate for the additional cost of the extra items from the customerPrior to loading the inventory, customer refused the services from the movers and cancelled the move while the movers were presentDuring the pick-up, the customer spoke with our dispatcher, but refused to negotiate or continue with the moveBecause of this, the customer was made aware of the forfeit of depositPlease see the clause below from the agreement:Upon carrier arriving within the daypick up window ready to render services agreed on original order, If customerhas more items or more services than what was on the original estimate andcustomer does not allow carrier to perform services, or refuses carrier’sservices that was originally signed and agreed upon by customer, customerunderstands that he or she is forfeiting the deposit made for the services andthat refunds under these circumstances will not be madeIf customer agrees tomake a deal directly with carrier, and the customer does not advise ApolloRelocation Services Incof such actions, he or she will forfeit deposit and norefunds will be issued

We are so sorry for any inconveniences that have occurred during your moveWe have assigned a manager to your case and they are reaching out to the carrier that we assigned to get your items delivered as soon as possibleIf you have any questions please give us a call at ###-###-#### Respectfully, Apollo Relocation Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I FORMALLY DO NOT ACCEPT RESOLUTION OF THIS MATTER based on the information in my complaint and the information belowPROPOSED REMEDIATION: As of today, [redacted] February 2016, Apollo remains in breach of contractMany of my items have been in transit for over business days at this pointOther items were damaged, destroyed or are still missingRequesting final and prompt delivery of my possessions and refund of at least ½ of the $1,($925.00) I paid to Apollo Relocation Services and their sub-contractors.IN RESPONSE TO YOUR EMAIL:Apollo’s statement that, “ As per the carrier the customer was delivered, but by accident the carrier left about (4) boxes in their truck ” is inaccurateMost of my possessions were delivered but not all of themThe boxes they did deliver were delivered very late, and cost me money as they contained items critical to my occupation that I was needlessly forced to replace due to non-delivery by the Apollo sub-contractorWhen those items were delivered about ½ of the items needed to be disposed of – Brooks Brothers shirts at about $– so a $loss thereAdditionally, I am still missing a lamp that I was told was destroyed, at least one box containing a pair of new sneakers and about Brooks Brothers ties – conservatively they cost $each so that alone has cost me $1,Additionally my butcher block – valued at about $- was delivered broken and had to be replacedMy guitar was delivered broken and may not be salvageable and most of my dishes arrived broken - Service for is now service for Regarding Apollo’s statement that, “ Since most of the customer's items were delivered, the contract was not breached; regarding the business daysThe carrier then confirmed a time with the customer for the delivery of the boxes and the customer didn’t show up until about an hour and a half later ” THIS STATEMENT IS NOT TRUEI made multiple arrangements with the carrier and they did not show up or call each time - a total of 7-timesI left work early to meet them on three different occasions and woke up early in the AM to meet them at least twice – every time no call and no showThat was the case until last Friday [redacted] FebruaryOn that day – well beyond the agreed upon business day delivery period - I was at a restaurant with my parents when I received a call from someone who had been working late in the office who indicated that “ someone was trying to reach me urgently.” It was 7:PM ETShe gave me the numberI called back and it was the movers calling me at work (not on my cell as they were asked to do) letting me know they were in front of my buildingNo prior notice at all – they just showed upI had to leave dinner to meet themSo since what I do have was delivered on [redacted] February – well after the day period – and many of my belongings are still not here (as of February) Apollo remains in breach of our agreement.Regarding, “If the customer has any missing/damaged items the customer would have to file a claim.” If Apollo would like to send me the link and instructions on making a claim I can file a claim for the numerous damaged items and missing possessionsThey can post that information here.In response to their comment that, “If the customer has any questions he can give us a call at ###-###-#### where one of our representatives can assist him.” I would like to note again that I have made multiple calls to Apollo related to this matter and when their representatives could not resolve the issue, I repeatedly requested calls back from senior Customer Service (Director or VP)I have received no responseMy last interaction with Apollo was related to you in my initial claim – that interaction was what ultimately prompted me to file this complaint with the Revdex.comI’ve recounted that interaction for you below as a reminder.ISSUE NUMBER FROM MY ORIGIONAL COMPLAINT DATED [redacted] JANUARY: “On Wednesday [redacted] January I again contacted Apollo Relocation Services (Jessica this time) and explained the movers had again not called or shown up as promised, and that I was extremely dissatisfied with their service and the sub-contractorI asked for a refund and to speak with a senior staff memberShe would not grant either requestI asked for a contact in their legal departmentShe denied that request as wellI asked how she intended to resolve this situationShe remained silentI asked when I could expect my remaining items be deliveredShe indicated she could not comment on that eitherShe finally did agree to request that her supervisor – Seth – contact meThat was an hour ago and I have not heard back.”PROPOSED REMEDIATION: As of today, [redacted] February 2016, Apollo REMAINS in breach of contractMany of my items have been in transit for over business days at this pointOther items were damaged, destroyed or are still missingRequesting final and prompt delivery of my possessions and refund of at least ½ of the $1,($925.00) I paid to Apollo Relocation Services and their sub-contractors In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Now Apollo is just straight up lyingHALF OF MY THINGS were delivered on the [redacted] business day, NOT the [redacted] like they're claimingFrom June [redacted] to July [redacted] is business daysHOWEVER, the other half of my things are still MIA because they were SOMEHOW LEFT BEHIND IN NEW JERSEYI don't even know why my things went to New Jersey and sat in a warehouse for weeks before they even began to make their way to LouisianaI WILL FIGHT THIS FOR MONTHS AND YEARS IF I HAVE TOThis company liesThey have swindled me out of my money, told me they had an A+ rating from the Revdex.com and still have not delivered HALF OF MY THINGSTHE CUSTOMER IS ALWAY RIGHTI have worked customer service jobs since I was years old and when a customer tells you you're wrong, YOURE WRONGI am a pharmacist, if I made my customers wait almost months for their medications, they'd be dead! Delivery of only HALF OF MY THINGS does not count I have now had to spend money on new clothes, kitchen utensils, pots and pans, etc because THIS COMPANY COULD NOT DELIVER ON TIMEI AM STILL WAITING FOR THE OTHER HALF OF MY THINGS AND IT IS NOW BUSINESS DAY I don't think anyone at this company would appreciate being treated like this of they were in my positionTHE CUSTOMER IS ALWAYS RIGHTDELIVER THE REST OF MY THINGS AND GIVE ME MY $BACK OR I WILL SUE YOUI have never dealt with such an incapable, ignorant, companyJust deal with the fact that you have lied to me on multiple occassions, failed to deliver my things in a timely manner and give me my money back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We apologize for any inconvenience the customer has experienced We contacted the Human Resource department for the company that we contracted for her move We spoke with them and they filed a formal complaint against the moverThe mover has been reprimanded and put on a temporary leaveHe will be retrained in areas such as harassment before he is allowed to return to work As for the delay in delivery, the customer was given an estimated delivery time of five (5) days As stated in our contract “ [redacted] : Based on the load and mileage of your move, delivery may take anywhere from 1-business daysWest coast1-Mid-west 1-East Coast 1-These estimated windows begin on the first day of the shipper’s availabilityGoods may be warehoused before deliveryAny situations on delivery such as, no delivery before or after a certain time, or no weekend delivery may cause your delivery schedule to go past the estimated time and may incur additional feesIn the event of any conflict between the Bill of Lading and the terms of any estimate, the terms of the Bill of Lading shall controlThe estimated price listed on this agreement is based on a flexible schedule as well as accessible conditions at both pickup and delivery locationsEstimated time of arrival is determined by many factors beyond the control of any carrier and Apollo Relocation Services Incsuch as traffic, weather, mechanical, and any acts of God.” As for the incident in which the carrier called the customers grandmother, the customer stated in her complaint that the phone number was off by 1-digit We do apologize for that inconvenience, however, that is a simple mistake that anyone could makeIt is on file that the operator gave the customer claims information via the phone because she called into the company about damaged itemsWe will have a manager in the Customer Care department email the customer the claims information as wellWe apologize again for any inconvenience Apollo Relocation Services is here to answer any other questions or concerns the customer may have We await her callRespectfully, Apollo Relocation Services ###-###-####

We apologize to any inconvenience to the customerPrior to the move, our Quality Assurance department spoke with the customer to reconfirm their inventory to ensure no additional items or overages at pick-upThe carrier assigned for the move arrived at the pick-up, as scheduledUpon arrival, the carrier noticed the customer had additional items or items that were not that weren't on the inventory listAccording to regulation, the carrier provided the customer with a revised written estimate for the additional cost of the extra items from the customerCustomers are only eligible for a refund if they CANCEL their move seven business days prior to their load date, as stated on our cancellation policy three (3) times beforea customer electronically signs for the agreementHence, the customer is not eligible for a refund since their move was serviced

We apologize for any inconvenience to the customerApollo Relocation Services in no shape way or form break any of the agreed upon conditions and termsWe do not have any records of this customer calling inApollo Relocation Services did reach out to the customer several times to confirm minor details as well as pick up informationWhen our dispatch manager reached out to the customer and confirmed the pick up time the customer chose to cancelSince the customer cancelled within our cancellation policy she is not eligible for a refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Several times I was told by both a representative and a dispatcher that I would receive my belongings under days, just as I was assured packing was included in my estimateIt was rather deceptive In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]