EBA Engineering Consultants Ltd

We apologize for any inconvenience to the customer Since this job was serviced, they are not entitled to a refundCustomers are only eligible for a refund if they CANCELtheir move seven business days prior to their load date, as stated on our cancellation policy three (3) times before a customer electronically signs for the agreement: “Deposits are 100% refundable with No Cancellation Fee or AdditionalCharges for moves cancelled outside seven (7) business days (weekends andfederal holidays excluded) prior to the first estimated pack or load dateIunderstand that deposits are non refundable for moves cancelled, reserved, orplaced on hold within seven (7) business days (weekends and federal holidaysexcluded) of the first estimated pack or load dateAdditionally, cancellationpolicy will apply to the earliest estimated pack/load date in the event a datechange is requested by client.”

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have been asking for my invoice every single I call two or three time a day since they delivered, they haven't send me the breakdown for what they charged me, I din't know what they are charging me forAnd I've been calling to ask for a complaint form for the things they broke, they just don't answare the phone In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We do apologize for any inconvenienceWe are not able to find any records of the customer, can you please tell the customer to provide a job number or phone number associated with her profile

We apologize for any inconvenience to the customerHowever the customer had additional cubic feet than what was she was quoted forOne of our customer care representatives has emailed the customer a breakdown of the charges on the ***If the customer has any missing/damaged items she can call ###-###-####That is the carrier's direct phone number to file a claim for compensation

We apologize for any inconvenience to the customer. This customer was delivered and was charged for a long carry because the truck couldn’t get within one hundred feet of her door, as well as having additional cubic feet. The customer also threatened to slander our name... on the internet and file a charge back of the deposit she had placed upon booking.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was never told to read over the "contract" and was rushed to lock in the rate or I would loose that priceThe representative did not explain they cancellation policy as far as the deposit being forfeited, neither its clear anywhere on that "contract"The Representative failed to accurately quote the items and describe their fees or being unable to accept bags without an extra feeNowhere on the "contract" it states that bags aren't allowed and there will be an extra charge for thoseThe sales rep did not truthfully presented the information to the customer, neither disclosed that this move would be outside of their cancellation period therefore forfeiting the depositIve asked the supposedly "supervisor" Seth K [redacted] to listen to the call and he refused and said that he trusts this repThere are no other departments that can assist within this company since its apparently owned by investors and do not care about customer satisfactionThey appear to be in the business of scamming people by forcing them to sign something they couldn't possibly read in minutes and then enforce a "contract" that was never read or understood In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We apologize for any inconvenience to the customerAs per the carrier, when they arrived to the customers house they visually saw that the customer had more items than listed on the inventory listThe carrier advised the customer that their might be more overages and the customer refused the serviceThe customer refused to accept a new revised estimate from the carrier so they did leaveThe customer later on requested for the carrier to come back and service the jobApollo Relocation Services reached out to the carrier and asked if they would be able to return to the customer and service the jobWe, than tried to get in contact with the customer from August [redacted] to the [redacted] to have the carrier come back but we were unsuccessfulOn August **, 2015, the customer called in and refused any type of service and advised she didn't want anything to do with usThe customer refused service and as a courtesy Apollo Relocation Services tried to have the carrier go back and service the jobSince the job was refused the service was never able to be completed and the customer forfeits the deposit

We apologize for any inconvenience to the customerThe customer provided a list of missing items, which the carrier does not have any record of except the gorilla and suitsSince the carrier packaged these items they would compensate the customerThe customer stated that the rest of the items were packed in boxes, but no record of these items are on the inventory listThe customer also signed off on the paperwork stating that they have received all of their goods

We apologize if you felt mislead by the moving consultantAs for delivery time, as stated previously the items were still delivered before DOT regulation permits of business daysWe also advise the customer to please contact our office and speak to a customer care rep to help them file a claim for any damaged items

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First, business does not acknowledge the delay in pick-up The carrier did not show up until end of second day When drivers entered the home they commented about how small the move was, and how packed up everything was They requested $cash with no discussion about more items or larger itemsWhen we did not have cash they left It started raining and they did not return We flew out of town early the next morningWhen I finally got a hold o business days later, they said they were unaware?Second, the 2nd carrier arrives at home Driver enters and claims more items and larger items, he'll need additional $This took him eyeballing the items in less than minutes Every large item had been discussed with the business previously I was recommended to go to Home Depot to purchase a large TV box, a box spring and mattress cover and boxes to save moneyI purchased medium boxes and small boxes, no large or extra largeI discussed the large framed mirror and the large unframed pictureI told them about the large plastic storage bin The business added boxes making it 15, while I wanted They said they wanted to make sure I did not go over Please see list I have included They gave me a quote based on the lengthy discussion.They said they then used a computer program to determine the cubic feet, hence the quote The 2nd carrier creates another list This list looks longer but they use a line for each item while business would use one line and say chairs Carefully scrutinizing the two list, they seem pretty similar to conclude the quote should be similar Business will not address the 2nd carrier list The response of the business to say that their were additional items and items were larger than described are statements with no particulars They have both list I accepted doing business with them based upon their initial quote.Third, the furniture was wrapped very poorly To justify the damage by saying 'hardy board' and long moves, things happen is not a good reason The damaged items were not hardy board, the antique oak foot board is still missing, and the dresser they packed in our load that was not ours has never been addressed Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: 1. Apollo DID NOT make us aware that they will be employing a carrier to do the work for us.2. Kindly request Apollo to provide the name of the carrier.3. The carrier was not there as scheduled, the original schedule window was for 915. Which was changed to 9/ [redacted] to 9/ [redacted] as they had an engine failure on their truck, as stated by the carrier.4. The estimate was to move a 1 bedroom apartment. How can there be “double the load size”? We even did not have the bed and couch moved, it was to be donated. That just leaves so much more space. So Apollo’s sales team horribly went wrong with the estimate or offered a price so low that they had no intention of ensuring is the final price. My question to your sales and “quality assurance” team is:a. How many of your estimates are exactly the same as the final cost?b. What is your deviance on final price guarantee? 10% deviance, 20% deviance or 300% deviance?5. NO revised written estimate was provided by the carrier. Apollo to share evidence of the written revised estimate.6. The carrier even refused to do regular cloth packing as it was promised by Apollo. They wanted to charge extra for packing material (bubble wrap etc.) and packing. We were anticipating an additional cost of $300 to $400 for packing (fragile items likeTV, Dining Table Glass Top etc.) which we were ready to pay. The carrier mentioned it would be $2200 to pack, this is unfair as regular cloth packing is included in the estimate.7. It was the carrier and Apollo who were NOT willing to work with us. We offered the following:a. Leave behind some items like Chest of Drawers, Wall Hanging Pictures, that the carrier was charging a lot to pack and would occupy more space (even though regular cloth packing was included for these items). They did not reduce the price forpacking.b. We asked that they use the regular cloth packing, as promised, for items like the TV Stand, Chest of Drawers, Wall Hanging Pictures etc. and that we are willing to sign a waiver if the items broke as we did not want their expensive packing. They were not willing to negotiate.The exact words from the carrier (his name is Tim or Tony) was “Make a decision fast, if you don’t want it, we have a lot of other customers.”Apollo held our $500 as ransom. Apollo and the carrier were not committed to providing good service. They are not committed to providing good service as they already have a deposit of $500. At this point they have nothing to loose. In fact they get to keep the $500 deposit.Is this how Apollo makes money?Is this how Apollo pays its employees?Is this how Apollo does business with their customers?Hiding behind clause of the agreement. Try to provide better service and be more committed in delivering as per the set expectations.Apollo and the carrier wanted us to pay $2200 more than the initial estimate of $1372. We are afraid they would charge us more at drop off, we do not want to take any more chances.We request that our initial deposit of $500 be refunded as the service was not fulfilled. Customer did not cancel out. Apollo and Carrier were treating the initial deposit of $500 hostage. This is a business ethics issue. This needs to be stopped. [redacted] In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

We apologize for any inconvenience to the customerHowever we attempted to provide the service for the customerAs per the carrier the customer had more cubic ft at pick upOnce the carrier provided the customer a new revised estimate the customer quickly rejected the serviceWe have been trying to call this customer all day and sent an email asking for a call backWe have been trying our best to resolve the issue and accommodate the customer Please have the customer give us a call back at there earliest convenience###-###-####

Again, The driver arrived at my home and saw the items staged in the garage and his first response is that you are going to pay more and who is the boss and who is payingVery rude and disrespectful from the beginningAgain, everything in the garage was not being transported therefore his assessment of cubic feet was inaccurateThere were many personal items that were boxed and not going to be moved along with other items Again, I offered several times to go over the inventory with driver, he refusedMy daughter as well tried to do the sameThe driver made his own assumptions, and without servicing the customer he leftThe driver never gave me a new assessment because he refused to review the inventory list and items We tried desperately that evening to resolve this issue with Seth and Andrea that eveningThere were numerous conversations to get the driver back that eveningThe response was the truck was full and the driver had turned his phone offSeth promised a resolution that evening before you closedYour business hours are posted to be open until 8:pmNo one returned a call that evening and the answering service picked at 7:when we returned the call My daughter and I explained to Seth that we needed to be gone early Friday, to meet our deadline in South Carolina Attempts to resolve this Friday morning at 8:a.myielded no responseThere was again an answering service picking up, indicating no one would be in the office until 9:a.mAgain, you did not respond until you receive the Revdex.com complaint and we were already in route to South Carolina When I contracted with your company, I explained your salesperson, MARK explained that there was a tight deadline; he indicated that your company could accommodateThere were many deceptive statements in his sales pitch beginning with that you were a five star moving company and not broker , so when the “so called driver “arrived in a no name truck it became very clear there was deception Yes, your company has highly inconvenience me and my daughter and did not meet your contract obligations to load on the [redacted] and to deliver on the [redacted] -***And every attempt on my part to resolve this yielded nothing After not meeting your contract obligations from the beginning and the poor customer service rendered to me, the [redacted] too late to resolve this issue due to the timeline the service was contractedEven when I tried to speak with you on Monday morning, there were numerous times that I reached out to youThe frustration when trying to call your company is enormous and there is no consistency with trying to speak with the same individual Your company did not provide the service contracted by refusal of the driver to load the items, to review the inventory list, walking off the job without performing the service and within the time frame

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We expect our deposit to be refundedWe also expect our expenses for the additional stay in temporary housing that was caused by this to be covered at $for the room plus an additional $for living expenses incurred by my year old daughter and I during that timeWe expect to be reimbursed for $in totalThere is absolutely no acceptable reason for this business to have left us in this position In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We apologize for any inconvenience to the customerHowever the customer had more cubic feet than what he was quoted forThe customer was charged for cubic feet in total, and was quoted In total the customer was charged an additional cubic feet at $per cubic feetWhich some of the items had to be packed for which was an additional of $135.00, which the total estimate becomes $The customer agreed to these prices as well

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not see a respond in the attachment, nothing has been done to my complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We apologize for any inconvenience to the customerHowever our website is correct, we do coordinate the move and offer full service optionsThe customer has been delivered and would need to file a claim for any damaged or loss itemsOnce the customer has been picked up by the carrier our services as a moving broker have been renderedPlease take a look at one of the agreed upon conditions and terms below; Apollo Relocation Services IncMC: [redacted] is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving brokerApollo Relocation Services Incassumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrierAt shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claimsApollo Relocation Services Incis not responsible for any omissions or acts of the carrier, its agents, or employeesApollo Relocation Services Incis not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God

According to the Bill of Lading which was signed by the customer, she had an additional CF at the rate of $each which total $472.50, plus the additional $for fuel surcharge for the extra space, resulting in a total $of overage chargesAs per the agreement signed by the customer, the price initially estimated becomes non-binding when there is additional weight or cubic feet for the customer's loadTe charges were made according to the rate and agreement of terms and conditions upon making the reservation

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have tried open communication with the company representatives. I always get told I will get called back at end of day or at this moment I was supposed to get an update on Thursday it is now Monday and have not heard anything from the buisness. I will not call the company again as I have called almost every day for 2 weeks and have never received a straight answer. I was told I would receive a call Thursday and have not. According to the contract they have until Friday to have my stuff here yes but the way of going about these 20 days is rediculous. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I don't accept their apology, I expect a refund] In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]