Eco Flower LLC

Hello,Thank you for reaching out to usI am sorry to hear that you chose to cancel your orderI do see that your order was cancelled and May 9th and your refund was processed today within the refund time frame given at cancellationAn email confirmation was sent to the email address on file
Depending on your financial institution your refund will post back to your account within 3-business daysPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usi apologize for the delay in your orderI have pulled up your order and see that it has shipped and was delivered on June 9thWe do hope you love the item you receivedPlease let us know if there is anything else that we may help you with.Thank you

Complaint: ***
I am rejecting this response because:This item still has not arrivedAfter being over a month late, it was shipped via firstmile over a day periodThis is unacceptable to meIt was to be delivered mother's day weekendThey could have at least shipped it in a faster mannerStill waiting for it's actual arrivalIt better be a spectacular work of art
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize you have been able to reach our customer service departmentDue to the upcoming holiday they have been receiving back to back phone calls and working to get through calls as quickly as possibleI have pulled up your order and I do see that you
chose our guaranteed Mother's Day delivery optionBased off that guarantee your order will be delivered between the 8th and 12thOnce your order has shipped you will receive an email with tracking informationPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay with your refundDue to the fact that we have chose to no longer use PayPal as a payment option we are unable to provide your refund directly through your accountWe are working to get your refund out as soon as possible which will
come in the form of a paper checkWe have verified that your information is with our Accounts Payable department and the paper check will be sent soonPlease keep an eye out for it as it will be delivered to the address on file. Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and was delivered on June 14thWe do hope you love the items you receivedWe apologize for any inconvenience causedPlease let us know if there is anything else
that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay!! I have pulled up your order and confirmed that it has shippedAn email confirmation, with tracking, has been sent to the email address on filePlease let us know if there is anything else that we may help you with.In regards to
your wedding order, as per our Terms & Conditions and Wedding FAQ's, your order will arrive by the desired delivery date listed on your orderAt this time all wedding slots for November/December production are full.Thank you

Hello,Thank you for reaching out to usI
apologize for the delay in you orderI have pulled up your ordersOrder #*** has shippedAn email was sent to the email address on fileBased off the tracking information your order has arrived to USPS who will complete the deliveryOrders *** and *** have also shipped and tracking shows that it was delivered on June 7thPlease let us know if there is anything else that we may help you with. Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderThe bouquets on your order are currently on back orderWe do not have an estimated date for delivery at this time as we are awaiting a shipment of supplies to be able to complete your orderI have placed your order
on our priority list and will be completed as soon as the supplies are availableIf you prefer to cancel your please let us know.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your refundI have completed the process on your refund and an email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business
daysIn regards to your previous order from February 18thPlease send pictures of the damaged item to [email protected] and they will be happy to get it taken care ofPlease allow a minimum of days as they are currently behind on emailsPlease let us know if there is anything else that we can help you with.Thank you

Complaint: ***
I am rejecting this response because:it wasn't done until after the Revdex.com reached outAnd it has only been assigned a tracking numberNothing has been shipped.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: 1) I was sent a DHL tracking number for the itemSo I'm confused...was it sent DHL or Postal Service? (It is important to note that the item HAS ARRIVEDI am not disputing this factWhat I am disputing is the customer service received by the companyWhich clearly and unflatteringly, continues.) I am also disputing the anticipated delivery date versus the date that the item was received. 2) The item was not sent in a timely fashionThe shipping method was also not clearly communicated. 3) Despite my VARIOUS attempts at making contact with someone who could communicate to me and with me, no one EVER responded to me until I went to Revdex.com. Here's the bottom line: I don't want free productI don't a discount cardI want NOTHING from the companyI was hoping for an apology to untaint the bouquet of flowers that now sits in my mother-in-laws houseI hate the flowers now and they represent a horrible mess of a situation that could have been easily prevented with some helpfulness and clear communicationSo, in short, there's really nothing that you can do or say at this point to "satisfy" my complaintI am disgusted by the way this entire situation was handled.
Sincerely,
*** ***

The order this was referring to was placed November 25th and NEVER received.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello,Thank you for reaching back out to usWe are not able to send any additional funds above and beyond the amount of purchase. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize that you haven't receive your I Love Lucy bouquetI have processed a refund for the bouquet and email confirmation has been sent to the email address on fileAs for the Love & Lace sign, there is no hardware included with the signThere
should be a wood mounting strip on the back used for easy hangingIf the wood mounting strip is missing please send a picture of the back of the sign to [email protected] let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your order has been cancelled and refundedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post
back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Complaint: ***
I am rejecting this response because:i want product not a refund Saying your out of product and still taking new orders each day is a bit ridiculous You not reaching out to your customers or try responding through methods like a phone call or email I shouldn't have to file a Revdex.com to get communication what do you have in stock that you could ship asap?? I'd like a list of at least four options ( with color in bouquet) to choose from and I'll pick one for you to ship asap This was suppose to be a mothers day gift
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and was delivered on June 19thWe do hope you love the French Countryside Tin Can you receivedPlease let us know if there is anything else that we may help you
with.Thank you

Hello,Thank you for reaching out to usI'm sorry to hear that your item arrived damaged!! Please send an email to our customer service department with pictures of any damage as stated in our Terms & Conditions.Thank you