Eco Flower LLC

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it was delivered to you on Saturday, May 20thWe hope you love your itemsPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usi apologize for the delay in your orderThe item on your order is currently on backorderWe are currently awaiting a shipment of the specialty flowers to required to complete the bouquetYour order has been added to a priority list to be completed once the
supplies have arrivedI apologize that I do not have an estimated ship date at this time as we don't have a current delivery date available from our supplierPlease let us know if you prefer to cancel your order.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your order! Per your request, your order has been cancelled and the refund has been processed back to the original form of paymentAn email confirmation has been sent to the email address on fileDepending on your financial
institution your refund will post back to your account in 3-business daysPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that the order has been cancelled per your requestYour refund is currently being processed and an email will be sent to the email address on filePlease let us know if there
is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** My order was shipped, but I have not yet received it However, I appreciate that the order was sent out, and consider the issue resolved
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Yes, it was delivered but not close to what was orderedI also ordered it with a scent and it arrived unscentedPackaging was terrible so product came damagedStill waiting on response from them regarding the matter days later.
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that it has been cancelled and refundedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund will post back to your
account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize that your order was shipped later than expectedI have pulled up both orders and they were both shipped on May 11thBoth orders show that they have been received by the local USPS and will be deliveredAs the orders have shipped they are not
eligible for refundAs the orders were not delivered within the time frame given I have provided a 25% discount on bothPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your order, as well as the difficulty contacting out customer service departmentOur customer service department is currently working on 1000+ emails and working to get them responded to as quickly as possible. I do see that
you ordered the Louisiana Bloom Tin CanWe are currently awaiting a shipment of the specialty flowers required to complete the itemThe shipment as been delayed in customs and is scheduled to be delivered very soonYour order is currently with our Escalations team and they will work to get the order out to you as quickly as possibleWe are currently in the process of making may new and exciting changes to ensure that these issues do not occurWe do apologize for any inconvenience causedPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order has shipped and was delivered on July 1stPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and do see that your order has shippedAn email confirmation was sent to the email address on fileBased off the tracking information your order is currently in transit to your local USPS
who will complete the deliveryPlease let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe business did take longer than their own time frame to give me my refund, but I did eventually get it after many phone calls and a lot of time spent on hold
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderWe did experience a delay in production due to our flowers being held up in customsThey are expected to arrive very soonYour order has been given to our Escalations team and they will work to get this order out to
you as quickly as possibleOnce your order has been shipped you will receive an email to the address on filePlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order has shipped and is currently in transitI am including a link to better track your
shipment, ***Your order will be transferred to your local USPS who will complete the deliveryPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your order!! I have pulled up your order and verified that it has been cancelled and refunded per your requestAn email confirmation was sent to the email address on fileDepending on your financial institution your refund would
post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay!! I have pulled up your order and confirmed that the order has shippedAn email confirmation was sent to the email address on filePlease allow hours for the tracking information to updatePlease let us know if there is anything
else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI love the bouquet my mom receivedPlease work on your customer service and time for deliveryI'd really like to order again when your company become more reliableThank you.
Sincerely,
*** ***

Hello,Thank you for reaching out to usI am sorry to hear that your item arrived damagedI do see that the item was returned to us and a refund was processed back to you on November 30th.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your order! I have pulled up your order and I see that it was shipped yesterdayI am including a link to better track your shipment, ***Please let
us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up the gift card information and your refund of $has been applied back to the gift cardPlease let us know if there is anything else that we may help you with.Thank you