Econo Lodge

Hello ***,I received your complaint via the Revdex.com about your experience with Econo Lodge in Dumfries, VAAt [redacted] Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe always strive to do better, and your communication helps us maintain a higher standard of quality control.I hope you and your son are both doing OK in the aftermath of Hurricane MatthewIn reviewing our records on the reservation, when the hotel ran the authorization on the credit card, it declinedWithout a valid credit card to hold the room, the hotel cancelled the reservation as the guarantee was no longer authentic.At [redacted] Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe hope youll give us another opportunity to show you a great experience with the Choice Hotels brands.Take Care,Laura P [redacted] Coordinator, Executive Customer RelationsCC: [redacted]

To Whom it May Concern:Thank you for taking the time to reach the hotel regarding this customer service issueAt the Econolodge Moonlight Beach, we take guest satisfaction and complaints very seriously as we seek to continuously improve our operations per our guests' needs.Regarding the noise complaints, our staff walks the corridors at night and if there is noise, we call the guestThe guest stated in the complaint that the noise continued for several days, when her stay was only for four daysOur housekeeping is careful that there are no molds in the bathrooms and they notify the maintenance who takes care of itWe have pest control and certainly, we do not have roachesAll the complaints are unfounded and certainly if the hotel was such an undesirable place, the guest could have stayed only one night and left to find alternative accommodation.This complaint seems about reimbursement for the higher rates during Labor Day weekend (Friday night), which they agreed to pay and stay.Yours sincerely, [redacted] General Manager

A verbal agreement was given but never agreed to I April I asked Mesquite roofing to give me an estimate to repair flashing for house on quail hollowI was never contacted nor acknowledging the work woould ever be performedI talked to tenant at above house and said someone came to loo at house and would be back they never came backI called Mesquite /roofing and asked them of status and couldnt give me anyOne week later I cancelled any verbal agreement we may have had.Suddenly without notice they sent me a bill for There was never any agreement and further I cancelled any agreement since it took months to reach them

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] How convenient for you all to state that reason a month after the factUpon scheduling I spoke with someone at [redacted] who told me I just had to hold it with a card and could pay upon arrival which I have done previously with no issuesSo I find your answer convenient and very unapologetic for the nightmare you put my son and I thru Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Econo Lodge regarding complaint ID [redacted] Regards, [redacted]

Initial Business Response / [redacted] (1000, 11, 2015/06/01) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @choicehotels.com We are aware of the issues the customer experienced while staying with usWe were contacted by third party company on 05/26/ requesting a refund for room At that time we agreed we would refund for two nightsWe were not aware that the guest also rented an additional roomWe can not refund the guest directly, if we could I believe this would have been resolved a long time agoThe third party company must refund the guest and then we refund the third party companyI have emailed the guest and called to leave a message explaining the timeline of eventsI have also asked them if they needed additional information to please contact me backI haven't heard back from the guestWe agree we will refund the guest

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Econo Lodge regarding complaint ID [redacted] Regards, [redacted] ***

I've called the guest and this issue has been resolvedWe've apologized and agreed to refund him fullyHe has also agreed to take his complaint backHope this will be resolved on your end as wellIf there are any questions or concerns, please feel free to contact me

Called business and spoke with Bob P***, he stated that the consumer made reservation with Priceline and the consumer would have to contact themHowever, we already had contacted the consumer and advised them of this

This place needs to be shut down!! This place is disgustingI had a reservation for weeks because I'm working at a local business in the areaI stayed in room for one nightWoke up next morning covered in bug bitesPulled back the sheets, tons of little tiny black bugs and blood stains everywhereNeedless to say I checked out the next dayWhen I told the I [redacted] man I was checking out, he was yelling at me and was saying "kicked out" because I told him I'm leaving and not to charge my credit card for the weeksHe did in fact end up charging the whole week stay instead of one nightI'm still in process of trying to get my money backManager here is horrible she said she refunded me but hasn't went into my acct yet, I had to call herShe didn't even have the decency to call and apologize for my stay after I called corporate to complainWhen I told her that being the manager, she shouldn't let her employees scream at guests and the polite thing to do in America is to call guest to aplogize for the bad experienceShe then said "if u have a bad meal do you expect someone to say sorry"She was defending herself, her horrible employee and the fact that she doesn't feel bad and doesn't feel the need to aplogize for selling a bed bug, smokey, infested roomsI specially asked for a non smoking room but smoke was pouring in my room that night from neighbor, when I checked out the I [redacted] man was yelling at me saying I requested a smoking roomI don't think soThey have no idea how to treat guestsThe manager, kinnar doesn't care about hotel and that's why the hotel is infested in bugs and is filthyI had to give it a one star, or I wouldn't have given it anySave yourself the trouble and do not stay here, I'm reporting them to the Revdex.com and hopefully they can go back to their country or figure out the right way to treat guests inThe USA

I am writing about the consistent degrading customer service I have received from only one person at this particular location I have had no other problems with no one else except a particular male at the front desk who have consistently given me a difficult time (one incident of which is below) and has treated me less than a customer There was a situation in which he did not want to give me receipts of my stay, became combative when I inquired about my free stay and now this situation In addition to the incident below where this particular male became hostile in attitude after I inquired about my free reward night that I earned as a Choice Privileges customer, (4/10/2016)this morning this same male front desk clerk treated once more again as less than a customer and it became very ugly This location is at Econo Lodge, Appliance Court, Raleigh NC This morning, I had a problem with making my reservation on Choice Privileges as well as some other concerns I had and I went to the front desk and this same male clerk was there He completely ignored me for at least minutes while attending to other patrons until I said something and then he told me to go sit down and tend to making my reservation but I had other concerns which he seemed unwilling to address with me Thus, I waited until he completed working with the other patrons and when he got to me, I told him that I don't feel that I should have to wait until he attend to the other patrons when I was there first before them in lineAnd this is when things became very ugly, he pointed at me and told me not to use big, fancy words with him and I replied to him not to point at me and the extent of hi vocabulary is not my faultHe then told me that I should leave if I have a problem with the hotel, I told him I do not have a problem with the hotel, only himl Each time I come to the front desk for assistance, he is unwilling, ignore me or give me a difficult time in providing assistance to me He then said that no one else have a problem with him and I challenged him on that because the last time when he gave me a difficult time, there was another patron who was upset at him (the front desk clerk) because he inquired about him paying for something which he had witnessed him paying for The front desk clerk continued to point his finger at me, argue with me and then he told me to get out of the hotel He then called a phone number (I guess security) to put me out of the roomThis one last act was also demoralizing and attesting to his character and perception of me, because I would have (and did) leave willingly if he asked me to, yet he decides to call security on me as if I am an unwilling patron who doesn't want to leaveI higly resent being treated like this by this particular front desk clerk and I will be reporting this situation to the Better Business Burea and the Consumer Advocate Office of the Attorney Generals' Office

The warranty is through the manufacturer which is a one year warranty not a lifetime warrantyYou can go to the manufacturers website and read up on itThe leather is a natural skin there is sometimes imperfections in the grainWe offered to take back the set and refund the customer their money but they refused, they want new cushions which we are trying to get for the customerWe are in the process of trying to work it out with the manufacturer.?

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Econo Lodge regarding complaint I* [redacted] Regards, [redacted]

Good morning Regarding con # [redacted] We do have a weekly rate as well as monthly rate weekly rate is $280.00+ tex total = $per weekThis guest stayed @ econolodge by weekly rate for first weeks So when guest check in in hotel asking for long term stay or weekly rate we tell them weekly rate is plus tex When u locket receipt it's break down As room charge plus city tax plus state tax plus safe charge Now if u pay daily regular rate and if u wish not to use or get charge for safe then we take it off rite way but when u stay as weekly or monthly rate then that's discounted rate so there is no safe charge counted but when u get receipt it beak down that's way computer printsAlso we will refund $ back to his credit card last number on11/11/15so it takes about to business day to get it back on card I don't know what and why that he is asking for but any way we will refund back Thank you Any question please call us @ ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]This response mentions nothing of the fees for a safe that didnt workI have proof in reciepts and in video of these charges and the fact that the safe did not workI got charge a dollar each day for that safeAnd the receipts they initially gave me gave no mention of the safeBut the expanded receipt I was given later had a a charge for each day for a safeI did not realize until then that I was being charged for a safeThe charge of this safe and the unexplained dollar charge are what I am concerned about and while they addressed fixing the dollar charge they mention nothing about the dollars they owe me for charging for a product/service I was never givenThis is legally theftAnd they only seem to remember my husband when it was charged to my card not hisBut as I need to scan and up load my proof and cannot guarantee that this session will remain valid it must be uploaded separate of this responseI would not make these allegations without proofthere is also no mention of why I was not given proper confirm codes for choice hotels privelegde program and was outright lied to about the confirmation codeThey are listed on the choice hotels site as an affiliate as well as its is on their receipts and all over their lobby Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I did not use an Expedia Credit Card to make my payment I used my own personal credit card.Why are they stating statement on all issues I can prove to you it was my own credit card with a bank statement and it is bogus as I went to the Econo lodge website with the help of the front desk in Santa Fe to make my reservations.I also did not make my reservations until after 8:pm on Saturday 9/3/at the Econo Lodge computer in Santa Fe so I had hrs as of 8:pm Sunday 9/4/according the manager, and then he left while I was still there, when I asked where the manager is? I was told he won't return until 8:pm and I checked in at 2:pm, I even asked the front desk if it was okay to check in but, before I did after smelling the lobby I asked to check out the room, after viewing the room with the mildew/mold smell in front office and room, I knew my mother of yrs of age who has asthma could not stay in the hotel for health reasonsTHIS ONLY FOR HEALTH ISSUE OF MY MOTHER, THAT I WANT A REFUND!!! Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I accept this resolution, but they are mistaken as to when the overdraft fees occurred and it was overdraft fees..not I did not even know of the additional charge on my bank card until arriving home on a Monday, which was a Holiday( Columbus Day) and I had checked my account onlineThat is when I notified the hotel and was not able to call the bank until Tuesday, because they were closed for the holidayThe overdraft fees occurred on my travels home from vacation for purchases such as gas..food..etc.Sincerely, [redacted]

[A default letter is provided
here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,*** ***

On behalf of our entire teamI would like to apologize for failing to exceed our guest expectations.Our guest satisfaction is important to us and we will be using the feedback you can provide to make improvements to ensure we offer an exceptional experience for our guest in future.I hope that guest
will consider staying with us again so we can have another chance to provide a superior experience

Joe LaCour patched my roof It is still leaking He will not return calls and has not repaired the leak
On 4/26/16, Joe Lacour, owner of Joe Lacour Home Improvements, repair my leaking roof I have the receipt I paid $ On 8/25/16, I contacted Mr LaCour because my roof was leaking in the same spot He returned my phone call the next week and stated he would come by to look at it He did not Since then, he will not return my calls and has not repaired my roof I have left him multiple voice-mails and sent texts without reply Please help me