Econo Lodge

We stand by our original response. -
The customer's vehicle DOES in fact have a chip - THIS INFORMATION CAME FROM OUR *** REPRESENTATIVECustomer took vehicle to another repair shop and that repair shop called *** to submit a claimThe technician from that repair facility told *** that there was a chip*** has covered over $in repairs on this vehicleThe transmission repair got declined because of the chip, not because of the wheels, tires and leveling kitIf there had been no chip, *** would have covered the repairThe representative from *** told our dealership that the truck was reported with a chip from another repair facilityWe will not be refunding the amount of the warrantyThe customer has well exceeded the amount paid for the warranty by repair claims (over $7800.00)Also, the customer became beligerant to our management team, therefore we asked him to leave

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] How convenient for you all to state that reason a month after the factUpon scheduling I spoke with someone at *** *** who told me I just had to hold it with a card and could pay upon arrival which I have done previously with no issuesSo I find your answer convenient and very unapologetic for the nightmare you put my son and I thru.
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

A verbal agreement was given but never agreed to
I April I asked Mesquite roofing to give me an estimate to repair flashing for house on quail hollowI was never contacted nor acknowledging the work woould ever be performedI talked to tenant at above house and said someone came to loo at house and would be back
they never came backI called Mesquite /roofing and asked them of status and couldnt give me anyOne week later I cancelled any verbal agreement we may have had.Suddenly without notice they sent me a bill for There was never any agreement and further I cancelled any agreement since it took months to reach them

Complaint: ***
I am rejecting this response because:
II asked for this to be resolved by the manager giving me some financial compensation for the inconvenience Yes, it's great to use this as feedback but I still will not recommend this hotel if I have friends and/or family visiting that areaThe morning clerk was very rude and wouldn't do anything to make my family come backMost hotels are able to do something at that momentEven if we we're given a different room I wouldn't be as dissatisfiedIf I can't get this resolved my next step will be to the attorney general of Wyoming.
Regards,
*** ***

my name is kk and I am manager at Econolodge Summersville wv guest (*** ***checked in on Thursday only for one night with *** *iscount on that day BAR rate is $+ tax5% *** discount so her rate is +tax on 06.23.16.next day she extending a night that day was
Friday(weekend rate) its different rate $+ TAX5% *** discount $+ taxour area was flooded so we try to help any way to guest Monday I call ***y and put a voice mail after *** call me back I talk to her and explain her I am going to refund a different today and its take to days its depend on bank how fast credit on your account, different amount was $receipt is on attachment please check.on receipt right hand side beside room # you can see s3a means *** discount applied,thank you*** *** ***

Revdex.com spoke with the business and the amount was refunded back to the card

Failed to show up for appointments or to return calls for roof under warranty Very poor customer service
Our roof (which was installed by Mesquite Roofing, XXX-XXX-XXXX) is under warranty, and I called to make an appointment for someone to come check out some holes we saw (where I believe critters were getting in and water was coming through) Whether or not the issues were covered under our warranty, I wanted a quote and wanted repairs done by the original contractors so our roof would look the same, which is a requirement of our HOA I made an appointment with the gentleman that I believe manages or does the work, and no one showed up I called and was told by the nice woman answering the phone that they had gotten busy so couldn't make it (but never thought to call me, after I waited at home ALL DAY) I made the next appointment days later (all the while hearing the critters I believe got into my attic above my master bathroom!), and no one showed up again I called again

8/7/2016Thank you for taking the time to write a customer experience letter regarding your recent stay at our hotel.On behalf of our entire team, would like to apologize for failing to exceed your expectationsYour satisfaction is important to us and we will be using the feedback you provided to
make improvements to ensure we offer an exceptional experience for our guests in the future.Regarding the issue with bugs, our hotel is inspected every month by a pest control company to ensure the health of our guestsEach room is inspected by the company each month and a report is filed at the front deskSince there are no issues with pests in our hotel, we will not be able to provide a refund.l hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Econo Lodge Wormleysburg, PA

Dear *** ***,This letter is to respond to the complaint that was filed against the Quality Inn & Suites, Wyomissing, Pa on 10/13/by *** *** ***, case #***,*** *** make her reservation through a 3rd party booking site; ***With this site, guests have
the option to either pre-pay for their reservation or pay the hotel directly at time of arrivalWhen *** sends the reservation to the merchant, they always specify if the booking had been pre-paid or notIn the case of *** *** reservation, *** specified that the payment was to be made at the hotel,.Upon *** *** arrival, the guest service agent asked her for her method of payment, and *** *** did state that she had already paid ***However, she did not have any confirmation of that payment, therefore we needed to secure a payment until we could verify with *** her claimWe did receive payment from *** on 10/12/2015, and therefore we did refund ** ***' credit card the amount of $immediatelyIt was also explained to her that it could take to business days for those funds to be available to her, depending on her bank's policiesIt was during this period that ** *** accrued the overdraft fees with her bankShe did contact the hotel and asked for us to refund her the overdraft fees as wellThe guest service agent asked if she could send us a copy of her bank statement so we could verify the feesThere were overdraft fees that had posted around the same date of her hotel stay, totaling $I have contacted ** *** on 10/28/2015, to let her know that we were sending her a check in the amount of $in order to make a good faith gestureAgain, she did not have any conformation with her when she arrived at the hotel to confirm her payment to ***It is the policy of the hotel to secure payment at the time of check in for all guestswill also say that in speaking with ** *** on 10/28, she did change her number of banks fees from to We have mailed a check to her for the fees that were confirmed by her banking institution.If you have any additional questions, please contact me at ###-###-####Thank you,
Gina F
Front Office Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The guest booked the room for two nights On the first night the guest stayed comfortably without an incidentOn 2nd night about 7:pm guest called hotel front desk clerk to check out The front desk clerk thanked guest for staying with hotel and told him that it is ok to check out
After few minutes the guest came to lobby and started demanding a refund for the second night The front desk staff told him that check out is 11:am and since he is checking out about 7:pm, no refund can issued At this time the guest started to use inappropriate language and behaved very rudely and complained about fleas, insects The guest was told that the hotel maintain pest control hiring licensed professional pest control company and need to notify the pest control company about this complaint and investigate it The guest got more angry and called police The hotel staff explained police that the hotel needs to notify the pest control company about this complaint and investigate it After guest left, hotel staff took police officer inside the room to verify the complaint and nothing was find Next day, hotel staff called the pest control company about this issue and help investigate complaint No flea insect was found by pest control company staff However, pest control company treated the room As hotel staff felt the the guest was just wanted to check out early and demanding refund even after he utilized the room for about 8:hrs, no full refund was offered As a professional courtesy, % refund was offered and processed

I reserved rooms for nights to check in on I arrived at minutes until midnightReady to pay cash for everythingThe front desk clerk told me he gave my rooms away because his manager ran my card and it was declinedI was not notified and asked for a different form of paymentMy phone number and email I entered in the correct field when I completed my reservationI was told that I would have to go somewhere else All other hotels were booked at this pointSo I asked the clerk to call his managerHis manager said to give us room for nightI told him I had rooms reserved for nightsOffered to show my confirmation number and he said all he had available was roomI have a party of people with meSo at this point I am upsetI demanded to be honored my reservationsthen I was offered rooms for nightI had reserved rooms for nights and did not understandHe told me I could come talk to his manager in the mornin about the 2nd nighthow thes

To Whom It May Concern,
Unfortunately we are unable to assist *** *** any further
Tim’s Buick/GMC has gone above and beyond to try and attempt to assist customer’s concerns previously and customer was uncooperative in allowing us to do so
We have
attempted to order the correct parts to fix her vehicle and customer said she was going to have the work done in *** so we had placed a stop order
If you have any further questions feel free to contact me at the number below
Thank You
Sincerely,
*** ***
Customer Relations Manager

I am rejecting this response because:The facts provided by the Econo Lodge are not complete and are not fully factual I did not call the office to check out My phone call to the manager was made to note that I killed a cockroach during my first night; having returned to my room on the second night, I found a live flea on the bed The manager's phone response was "huh" At that point I told him that the Econo Lodge would not receive a good report After deciding that I would not spend another night in this establishment, I went to front office My original complaint reflects what happened and what I repeated to Officer White that evening.It is hard to believe that I am the only unsatisfied customer to file a complaint with the RevDex.com concerning the lack of clean standards and poor behavior by the office staff. Please review my attachment It contains out of Yelp reviews over a number of years.I expect full reimbursement for the night I left due to the unsanitary condition of the room I do not know what the Revdex.com of Visalia licensing standards are for a hotel/motel, although if the Econo Lodge meets those standards, then there is a far larger issue at hand.I am returning to Visalia on June - and would like to meet with a member of the Visalia Revdex.com.Sincerely,*** * ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I did not smoke pot I took a drug test to prove I do not smoke pot This has been a horrible emotional experience Refunding me the hundred is not enough I am very upset about this I want the money that it cost to stay there I want a apology for the humiliation and emotional distress I have had to deal with Not to mention they baneed me for something I did not do .
You Regards,
*** ***

Cannot say how great this little place is! I was in town for work and was leaking air from my tire overnight A friend recommended Bulloch's to me and I was able to call mins ahead of time and guys helped me the minute I got there! Found the nail in my tire and fixed it in less than mins for a reasonable price What a great place with great hometown service!

Mr *** * *** booking by choice website and he book two rooms I didn't know he need two rooms or not I call his two contacts number and leave voicemail mail But any way today I cancel one reservation and refund to his credit card see attach page no Take week or days to
get credit from credit card companyAnd I keep touch with him make sure he get creditSorry for that

Please accept our apologies in this situation, as there has been a certain amount of Confusion with regards tomoney matters.First of all, no one but the owner or general manager is authorized to make decision as to where refunds are concernedNeither owner nor general manager authorized any said
refund or moniesSecondly, the first item mentioned in the complaints is that upon arrival the hotel was disturbingly old, dated & dirtyAt this point the guest had every right to leave the hotel & make reservations at a more desirable establishmentThe next complaints were of cigarette smells, which upon the guests a could have at that time made other arrangementsThis guest although had money issues upon entering the hotel still chose to leave items in an establishment where guest was not satisfied.All of the guests complaints were addressed as far as bed bugs & other issuesWe had a certified exterminator check the room & verify no evidence of said bugsThere has also been numerous guests stay in the same room with no issue of bugsAt this time we would not be willing to offer a refund since said experience could not be verifiedPlease see attached documentations.Kind RegardsAnkar S***

This was the worst econolodge, stained matterss holes in mattress foul smell broken furnitureI recommend you stay away from this business all togethertotally repulsed upon entering room and it got worse as you turned to lookmy stay lasted all of one minute

Cutera is a global pioneer that engineers the highest level of performance and innovation within the cosmetic & laser equipment field Cutera sales reps fraudulently sold our dental practice medical spa equipment in New York State, where it is in fact illegal for a dentist to oversee the use of medical grade aesthetic equipment/procedures
In May 2018, Cutera sales reps entered our family dental practice in New York in order to sell $210,($315,including financing charges)of medical spa equipment to our business We were convinced to buy the equipment by the sales reps based on a sales model and many points of information that the Cutera reps (fraudulently) presented
The first fact that they established is that Cutera sells to dentists "all the time," and that "dentists everywhere are making a killing" using this particular business model Cutera reps told us that in NY State one does not need a license to operate their equipment Cutera reps presented the fact tha