Edward J Bertagnolli, DDS

We have reached out to [redacted] and apologized for our customer service mistakes and have found a resolution to satisfy her needsUnfortunately, at this time this means releasing her from our contract, but we hope to do business with them in the future- Kyle WBranch Manager, [redacted] *** Location

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Thank You very much for all your helpCintas wanted to continue delivering uniforms, I explained to them again that we never signed the contract they have on file and was not willing to agree to the year contractThey had charged me $for June and July serviceJune I did receive deliveries but with issues and was previously supposed to be taken off bill and July I didn't receive deliveries but I agreed to pay the charges to end all ties with Cintas and for them to take us out of collections.Again, Thank You for helping us resolve this matter!Best Regards, [redacted]

Below is a summary of actions / communication to follon the customer’s complaint ThanksComplaint # [redacted] Action taken by: Vanessa W., Service Manager Vanessa’s Notes: I was able to speak to [redacted] about her concerns and come to a resolution to the particular complaintHer main concern was that there was a large gap in service (during the time when Tom was in and out of leave) She then received unexpected services from John a month agoDuring that visit, John had an unauthorized signer approve the invoice with items that are not approved to be replenished within the cabinet, which drew another concernLastly, she mentioned that she has been calling the 800-number on the cabinet in order to discuss her concern, but could not get in touch with anyoneThis led her to contact the Revdex.comIn speaking with [redacted] ***, we went over her concerns in detail, and John agreed to stop by her business the same day we spokeIn the end John went back to meet her personally to discuss the previous invoice and future expectations ($limit, explanation of items replenished, and identified the three contacts approved to sign invoices)She agreed to pay the invoice, and continue the partnership with usI attempted to meet her a couple weeks ago, but was not able toMy goal is to visit her and ensure satisfaction of servicesI apologize for all the confusion No additional follis needed with this customer

Cintas has met with plaintiff and have resolved the outstanding issues Please let us know if plaintiff disagrees

We reached out to [redacted] last week in regards to her service complaintsI offered to work thru any service issues and asked for an opportunity to fix them but she insisted that after sending in a certified letter and not receiving a satisfactory response that she was finished and just wanted out of her agreementI apologized and told her that I was confident we could correct any outstanding issues, but she was firm in wanting to cancelI felt that due to her frustration it made sense to terminate the agreement and part waysWe are scheduled to pick up any remaining product this week and she has agreed to pay up her account in full

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Currently we have not had our Logo mat changed out since September, we have been paying for the logo mat since September and it is an old torn mat (DESPITE what your drivers or managers like to say the mat is dated 2013, not like the new mats we had) We had brand new Logo mats made in May of and they have both gone "missing"Creating logo mat will not solve this issueNew mats need to be created and I would like a refund for the multiple months that we have been paying for the logo mats and not had them changed outAdditionally I want to be guaranteed that we will begin receiving a clean logo mat weeklyIf this is not going to occur we will find another service that willMultiple letters have been certified mailed to the manager at this Cintas location and not one has been bothered to be answered We have had nothing but issues since MayWe are constantly receiving rags that are torn as well as front door mats that are missing rubber.This is my last good faith attempt to resolve this matter with cintasYou are already in receipt of multiple letters outlining the awful service we have receivedThe first time that we do not receive a mat or there is any other issues I will be terminating service, I will not longer put up with drama week after weekIf this is not something that you are going to be capable of fixing then terminate service nowThe store is open from 11-Monday thru FridayWe went over weeks without any service at all between September and November with no valid explanation other than there were other stops Regards, [redacted]

Customer entered a service agreement with Cintas on for a cleaning chemical program Program was running well until the beginning of CYwhen it appears that the cost of the program became a concern Cintas service manager Stephen Mmet with the customer on to discuss the open receivables balance and the customers concern that they could not possibly owe the amount of money that remained open Customer was NPNS on as they had an open day balance and service was stopped per policy Customer was NPNS on which prompted the account to be placed on credit hold Cintas service manager sent emails to the customer on and One message included a customized spreadsheet of the open balance listed by invoice and proof of service Neither email prompted a response from the customer Customer was sent to collections for their open receivables balance of $ On we received a Revdex.com complaint regarding this matter I spoke with the customer and she was adamant that she did not owe Cintas money During the conversation I gained agreement that there was money owed and that she would review the open invoices and pay for services rendered I discussed the requirement to honor the service agreement and her position was that the program was “too expensive” and this constituted a service deficiency Customer indicated that she has not followed resolution process described in paragraph of her service agreement but would be sending her certified letter outlining her concerns We agreed that she would review her open receivables balance and contact me back to discuss reinstatement of services pursuant to the agreement dated We will continue to work with the customer to close the balance and resume services once the balance is clear

Revdex.com, this is a copy of the letter I received Friday from CintasPer our conversation earlier today, [redacted] shirts will be shipped on Tuesday, 09/19.You will have them delivered by UPS on Wednesday, 09/We were able to get the order moved days aheadThank you,Annette Annette J***, Customer Service PartnerCintas Corporation | [redacted] *** [redacted] ***Phone ###-###-#### | fax ###-###-#### [redacted] | www.cintas.com Hi Annette, We have moved the shipping date up to 9/and to be in hands by 9/Hope this helps! Have a good weekend Thank you,Miles RMiles R.Decorated Apparel Division

[redacted] contacted Cintas in November of to inquire about cost savings Cintas passed along some options that would lower their cost [redacted] contacted Cintas again in December of stating they wanted to quit their service due to stained garments.In trying to work through different options as well as discuss current service issues and resolutions going forward customer was unresponsive to our location Due to the lack of an agreement this account has been turned over to our attorney

I have made multiple calls since receiving the complaint on 7-21- I have only been able to exchange one voice mail with [redacted] I informed *** [redacted] that no one from this operation was holding him accountable for the $that was in the complaint I apologized for any rep behavior that was inappropriate and let him know I would handle internally if I found any evidence of inappropriate behavior I have been unable to find any evidence of bad behavior [redacted] referred to emails of harrassment and I asked him to forward those to me so I could understand what he was talking about I gave my email address but have not received any emails at this point *** [redacted] said that he was still being contacted to this day but I have fornd no evidence of that after talking to my sales manager Ryan B I am considering this matter resolved unless I can get any further information from [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have reviewed the notes from Chris D, and disagree with the series of events and the information that was stated First and foremost, I want to be clear that I didn't cancel services due to price Apparently Chris didn't listen to a word that I said when he spoke to me on January 11th What I said was that Jay, the SSR did come every other week as he should but that some of the chemicals were not getting filled I then stated that it is too expensive to continue to pay for something I am not getting so I went with [redacted] for chemicals since I only have to buy chemicals when I need them rather than Cintas billing me when I am not receiving product I never once said that Jay did a good job! This was Chris interpretation Nor did I say I was leaving for price This is a total fabricated lie! In fact, Cintas' contract states that a customer has the right to refuse price increases at any time Chris' comments that I refused to keep the mats because they were too expensive is also incorrect I did go with [redacted] for mats, but not because of price In fact, [redacted] matched the same price I was getting from Cintas and we added additional services with them Proof that our suspension of Cintas services was strictly due to the improper servicing of our account When Jay arrived on January 5th, I informed him that we were suspending services He said, "It looks like you went with [redacted] , good luck!" That is when I informed Jay that I didn't go with [redacted] but rather [redacted] *** Otherwise, Cintas would not have known who we went with I find it perplexing that Chris is stating that he was never once contacted regarding our account This is again a lie Let me refresh Chris' memory that I contacted our Salesman, Mike Searly in due to the same problemMike them contacted Chris who spoke to Jay about not filling the chemicals Jay's response to us was that he couldn't afford to lose another account Chemicals were then being filled appropriately for a few months In the 4th quarter of 2016, the problem started and persisted againPerhaps Chris should ask Jay why he didn't have the key to the chemical systems since Cintas owns the chemical systems? Chris' comment that the chemical spend of $every other week was reasonable given the size of our facility I would agree with this assessment if we were actually receiving the chemicals we were being billed for If Chris thinks this is okay then I suggest Chris pay the $out of his pocket without receiving the products and we will keep the services Chris statement regarding his request for me to keep some services is factual I declined since I can no longer trust that Cintas will deliver the services that they promised Again, proof that our suspension of services was 100% due to service I am not going to continue to have to contact Cintas for improper servicing of our account Why hasn't Chris ever visited our facility given the problems we had in the past? Why hasn't our salesman, Mike Scalled us back? I find it interesting that Cintas is all over this now that we cancelled our contract but we never heard from anyone until now If Cintas wishes to pursue its allegations that we breached the contract, we will move forward with seeking damages against Cintas for fraudulently billing us for services that were not received Regards, [redacted]

The amount of unpaid invoices due is $We are willing to credit $as requested and will accept $as final payment and will release the customer from any additional liabilitiesThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Cintas Corp has agreed to end contract with no cancellation fees or any further charges to the accountThey also agree to removed the payment account on file in which they have been billing Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint No one from my store has ever made any request to HOLD service !!! As part of agreement with your sales rep, service was stopped after April Your sales rep knows very well and should have put it on his paperwork Either he made a mistake or did with a purpose Since I reported the dispute to your regional office there were no sincere efforts made to resolve the matter or work on alternatives We can use winter mats and I am willing to work on new arrangements similar to what we had last year I can use your service for this winter as wellBut as I clearly stated I work on a term contract at the store and [redacted] does not give me authority to make long term commitments I am person of integrity and honesty and I never had to deal with issues like this before There are complaints on Revdex.com in past one year against CINTAS and some are very similar to mine As a company that should mean something to you In good faith I have made my best efforts to resolve this matter and offer an alternativeIf you decide not to work with me, I have no other option but pursue matters further / [redacted] Style Definitions */ Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The [redacted] Service Director spoke with [redacted] last weekIt seems that our service sales rep has been working with [redacted] since his business started to slow down and has reduced his weekly invoice and frequency from weekly to EOW to accommodate his slow periodsThe Service Director let [redacted] know that we appreciate his business and wanted to work with him to keep his business [redacted] let the Service Director know that he still does not want to work with Cintas [redacted] feels that coming in to receive service is an inconvenienceWe will pick up our product on the next delivery and we will follow through on collecting the termination fee for the agreement

Below is a summary of actions / communication to follon the customer’s complaint Thanks Complaint # [redacted] Action taken by: Rod L., General Manager – [redacted] ** Rod’s Notes: I reached out via telephone and email to try and meet with [redacted] regarding this situation and she returned my email Friday afternoon She stated she did not want to meet and that if we are going to hold her to her agreement she would reduce to her minimum I responded to her email, first apologizing for her experience and once again requesting a meeting to better understand the situation and create a resolution and rental program that best suits her needs I also addressed her concerns and statements about over charging, price increases, service charges and confirmed that our Service Manager, Troy A., had already agreed to credit her for chemical charges she said she had requested by stopped in October I have not heard back from her as of yet but will continue to attempt to gain a face to face meetingHere is some information I gathered regarding our service, her business and some of the claims made in her complaint to the Revdex.com: · We are issuing a credit of $for chemical charges back to October at her request· Customer since 2011, signed renewal 5/20/as result of adding second location – agreement signed by [redacted] · Agreement clearly states service charge of $not the $she claims was promised to be waived and that she has in writing (no evidence of this yet)· With the past years of pricing fairness, increases have only been once a year in June· Second location that was added in was sold June, and new owner signed updated agreement for same services New owner, Seni Brachet, at end of asked to be let out of her agreement due to financial problems – she stated the previous owner greatly overstated the business and is struggling to survive· No service issues to this point and Troy Ahad been working with her the past week regarding her service but she would not agree to meet Again I will continue to try and get a face to face with [redacted] Brian K| Customer Experience & DesignCintas Corporation office ###-###-#### [redacted] *** [redacted] *** [redacted] * [redacted]

Below is the summary of our response to the concern from this customer After further investigation into the customer’s complaints and talking with the customer, [redacted] ***, she is thankful for allowing her out of her agreement and for Jim Rfor handling her concern She originally called Cintas due to [redacted] increasing her prices 20% in one week and she was frustrated and signed up with Cintas Later that week, [redacted] provided her a copy of her agreement and threatened to sue her She said that she let the Cintas Sales rep know of her concern but did not ask to stop service She continued on to say that she accepted service and delivery during the first few weeks because she was mad at [redacted] but this was prior to [redacted] threatening to sue She did state that she is willing to pay for weeks the account was serviced as she had no issues with our serviceHer anger was more directled at [redacted] (our competitor) than Cintas As a show of good faith, we released this customer from her agreement wiht Cintas and removed any further obligation to our serviceShe was very thankful and said she wouldl reply to the Revdex.com to retract her complaint Thank you for clearning this complaint