Edward J Bertagnolli, DDS

On 9/19/16, [redacted] s owner [redacted] called into Cintas to request a copy of her agreement Service Managers, Jay Hand John Gboth reached out to [redacted] to discuss any concerns she may have Jay Hmet with [redacted] to review her agreement and per their discussion stopped some of the chemicals on her account to assist in making the invoice more manageable for the customer monthly After we received [redacted] complaint on 10/18/Jay Hand John Gcalled [redacted] to set up a meeting Jay met with [redacted] on 10/19/to review the agreement again and per their discussion we stopped the air fresheners on the account [redacted] stated she did not see the value in the air fresheners [redacted] agreed to the resolution and stated that she was satisfied with the resolution Jay Halso provided [redacted] with his cell phone number and told her to contact him if she has any further questions or concerns

Dear Revdex.com, I sent the certified letter to CINTAS on the 29th of NovemberYesterday, I received a certified letter from CINTAS stating that they are demanding payment in full on the 22nd of this month for the amount of $as a buy outThey are the ones that changed the terms of the initial contractThe terms were for monthsNOT They are questionable in their tacticsIf we had a month contract, then the renewal date should have been on 04/15/12, Why did they have us sign a renewal a year earlier? Even at months, the renewal date would have been 04/15/Here they show me a contract signed on 04/27/At months, the renewal date was 04/27/Where is the new renewal that was signed on THAT date? We had to sign a renewal the other time, what is different? They have yet to show me the ORIGINAL contract that was signed on 04/15/ Yet when I called CINTAS in November, the young lady I talked to on the phone told me we were not under a contract any longer and that is was month to month.The manager Jeremiah, in a phone conversation with me on November the 18th, told me that the terms of the ORIGINAL contract transfers over to the renewalThat means that the month contract is what the terms should beThey did not correctly write up the renewal agreement to show those termsThe owner of the company did sign the agreement on 04/27/not understanding that the terms HAD been changedWe trust our vendors to supply us with the services they stateThe actions of CINTAS have been deceitful and untrustworthy, after reading the many many complaints about them, it is our fault for not doing a background check on them prior to signing any contractAttached are copies of the letter and contents I received Thank you, [redacted]

Below is a summary of actions / communication to follon the customer’s complaint ThanksComplaint # [redacted] Action taken by: Rob K., General Manager – [redacted] ** Rob’s Notes: - Customer stated that they wanted to reduce costs and told us that they were going to purchase their FS items from [redacted] They stated that our contract was not valid- They stated that our air fresheners had damaged their floors and created a film on them We sent out a Tile and Carpet team to see if they could repair/restore the floor To the best of my recollection this improved the floor condition, however, not to their satisfaction because their intent was to cancel the contract anyway- Darth T., our Service Manager (now the GM in [redacted] ) discussed the situation with [redacted] wife ( [redacted] is her name I believe) and tried to reach a solution to adjust prices, inventories, delivery frequency, etc He certainly did not tell her that we try to coerce people to sign contracts She refused all his efforts to reach a compromise and refused service These conversations took place in May we believe- The account was then sent to our collections attorney for breach of contract on June 16, The letter to Revdex.com was sent after the attorney’s office contacted them- We were notified of the Revdex.com complaint on June 18, and decided to pull the account back from legal and cancel the contract without penalty- The account has not been active since then Brian K| Customer Experience & DesignCintas Corporation office ###-###-#### [redacted] *** [redacted] *** [redacted] * [redacted]

Thank you very much for sending Cintas this communication It certainly helps to keep communication lines open for resolution There is quite a bit of confusion regarding maintaining service, stopping service, maintaining, etc., etc (see attached for all e-mails) Jayson G from Cintas promptly went out to visit with [redacted] regarding his initial call to stop service on April 10, Following that visit, [redacted] requested that Cintas replace the existiing dispensors with brand new (not to stop service; Jayson installed) On April 13th [redacted] called Cintas customer service & requested to add more paper & soap dispensers in the bar (more adding of service, not stopping service) Then on October 23rd, [redacted] called Cintas customer service & requested that all service stops except for kitchen towels & aprons (still wanting Cintas service), which Cintas promptly stopped those items leaving on kitchen towels & aprons[redacted] has been requesting that Cintas offer service credit all the way back to June Our confusion is documented above Cintas has been servicing [redacted] ***'s business, per his requirements, all the way through February Each Cintas delivery & service concludes with the review of the service invoice & is signed by the restaurant for approval of products & services receivedHis last payment to Cintas was in September, covering May Upon several attempts to collect past due accounts receivables, Cintas ultimately turned the collections over to a 3rd party vendor [redacted] ended his contract with Cintas by defaulting on his +days of unpaid services to Cintas Cintas is very willing to settle this collections issue if [redacted] is prepared to pay all past due invoices As previously communicated, if [redacted] pays the balance of past due invoices through February 2016, Cintas will stop the pursuit of the contract buyout terms that [redacted] agreed to on February 10, (see attached).Thank you again for this communication We greatly appreciate it.Jason HillCintas General Manager

I spoke with the customer on 1/to determine which account and which person on the account she was referring to The uniforms are for her husband, [redacted] , and there is a problem with the emblems that were applied I will be picking up the shirts tomorrow, January 16, and will have them back to him later this week I apologize for the inconvenience this has caused

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint We have been meeting with the managers of Cintas with no resolution, we have shown them a significant timeline showing that their bad quality service has been going on for the last monthsWe have not met with one of the competitors as we are still held to the contract with [redacted] now Cintas CorpIt is not about the price it's about getting what we pay for, we are paying for good quality so therefor we expect good quality service! The manager Brian took our uniforms home and washed them himself so he saw that the uniforms are not clean when Cintas washes themAttached are the documents that show some of the issues we have been experiencing since the beginning of the contract Regards, [redacted] ***

To Whom It May Concern, reference complaint # [redacted] response to complaint On March 16, [redacted] ***, owner of [redacted] entered into a five year service agreement with Cintas This account was set to install on April 11, but this invoice was zeroed out because they were not ready for service The invoice for April 18, was also zeroed out On May 9, our SSR serviced [redacted] for the first time which consisted of servicing the convenient store and restaurant [redacted] was present during this service and signed for services rendered SSR serviced them again on May 16, and May 30, On June 2, [redacted] called customer service and stated that the business was not ready to open yet and they have not taken service yet because of that SSR and sales representative met with [redacted] on June 6, to discuss service and what credit is to be issued On June 13, [redacted] was issued a credit for some of the chemical Around this same time period [redacted] stopped our chemical system products and removed our dispensers On June 28, the service supervisor met with [redacted] at [redacted] *** [redacted] advised the sales representative stopped in earlier in the day and they worked everything out [redacted] advised she wished to continue our mat service and didn’t have any issues with service Her only complaints were the initial lack of communication and that she believed she is owed more credit On August 8, [redacted] called in to customer service and wanted to know why she was still being charged for service [redacted] said she cancelled back in June She said all of our products are boxed up, but SSR wouldn’t take it She was also requesting a credit Service supervisor called [redacted] shortly after receiving the customer request form but no one answered Service supervisor called again on August 9, and September 2, No answer and service supervisor left voicemails which included cell phone number SSR advised [redacted] was not returning their phone calls either SSR also advised around this time that [redacted] was now closed on Monday’s and that they switched service to Thursdays On September 8, [redacted] and service supervisor exchanged phone calls and voicemails but were finally able to talk over the phone [redacted] advised she wanted to cancel service She talked about not getting all of the credit owed to her Service supervisor asked about service since they last talked on June 28, and she mentioned that she is being charged for product (mops) she doesn’t get or doesn’t want Service supervisor explained that they would look into the credit issue and issue credit if it was warranted Service supervisor advised [redacted] that they would not release her from the agreement [redacted] began raising her voice even more and advised she would not allow us to service them and for us to pick up our product Service supervisor spoke with her about maintaining a level of service and informed her that if she refused service, it would be a breach of contract She was also informed that she most likely be sent to collections if she breached the agreement On September 14, Service supervisor spoke with [redacted] over the phone Service supervisor informed her that they were still looking into the credit situation [redacted] advised someone told her the credit amount was around $plus the credit for $ [redacted] did not know who told her the credit amount [redacted] also stated that she still wants to cancel the agreement Upon further review we are going to issue [redacted] an additional credit for $and we are going to walk away from this agreement Sincerely, Tim TBranch Manager Cintas [redacted] ***

Cintas representatives met with the company on the 31st at 3:PM and address their concernsWe made some changes to their account which will fix their concern

Josh Ashley – General Manager, Cintas The customer’s complaint regarding uniform cleanliness and smell stem directly from the work being done at the customer site – specifically working with heavy oils The customer chose to wear a light gray uniform shirt, which contributed to the cleaning quality issues Cintas made a number of attempts to resolve the customer’s complaint, including the following: · Laundering the customer’s uniforms separate from all other accounts to eliminate any transfer of soils from other accounts· Laundering the customer’s garments in the highest concentrated “soap” / treatment Cintas has· Isolating the customers garments during service visits to ensure soils were not transferred onto their uniforms.· Presented different garment options to the customer (darker shirts) that would help with the staining concerns Customer rejected these options, wanted to continue to wear light grayCost savings did appear to play a role in the customer’s decision to stop service, which they eventually did Cintas chose not pursue a breach of contract Service was stopped without seeking any additional payment for contract length No additional follis needed with this business

Jon B., GM spoke with [redacted] today One of her two logo mats was stopped by accident in August For approximately six months, we only serviced one logo mat a week as opposed to doing two per week She was only charged for one a week through that time [redacted] felt that we violated our contract by only servicing one logo mat a week for that time period Cintas will credit the account for the next four weeks of service and ensure that two other credits are reflected on her next monthly statement [redacted] has agreed to this resolution

General Manager Joel Pcompleted his investigation of this accusation and verified that the invoices in question were indeed signed by the delivery driverCintas issued a full refund of all disputed invoices on 12/23/in the form of a credit invoiceThe paper check refund will be mailed within 2-weeksCintas also allowed this customer to cancel service with no penalty

On June 24th [redacted] emailed [redacted] (owner) and offered to set up a meeting on June 27th, 28th, 30th, or July 1st [redacted] responded that once he received advisement from his professional team he would advise his next step On June 29th [redacted] emailed to ask if [redacted] could meet the week of 4th of July On June 29th [redacted] responded he would be out of the office that week but could meet anytime July 12th-15th [redacted] has yet to respond to setting a meeting The last complaint we received was on July 6th at 11:am stating they need paper towels At 12:that same day Will Ndelivered paper towels Will showed the on site manager (***) that a case of paper towels had been delivered the previous Friday and were still located in his supply closet

We spoke with [redacted] Corporate and they suggested they would deal with the employee's station managerWe reached out to the employee personally and apologized for our mistake and informed the customer that the [redacted] Corporate office wanted to work with his station manager about getting him a no charge jacketWe turned over the employee number to [redacted] ***, our main [redacted] contactShe was going to deal with the stationShe understood our issue was an honest mistake and was fine with our plan to request the employees return the jackets or to deduct the allotment for those who chose not to return them

A Cintas representative, Joey J.met with both [redacted] and [redacted] on Friday, November 13, and has worked out a new service that meets the [redacted] business needs Jeff W., General Manager for Cintas in [redacted] personally spoke on the phone with both *** [redacted] , [redacted] and [redacted] in seperate conversations to confirm they are happy with the gameplan Jeff also sent Bill his contact information in case he needs any additional help or has any questions It is Cintas's hope that we have resolved this issue and hope to be a good supplier to the [redacted] and the [redacted]

Below is a summary of actions / communication to follon the customer’s complaint ThanksComplaint # [redacted] Action taken by: Brad D., General Manager Brad’s Notes: After the customer’s initial complaint to the Revdex.com in January 2016, I reached out to the owner and listened to his concerns regarding pricing and the contractAfter discussing the situation, I agreed to discontinue service immediately per his initial request and he agreed to pay the remainder of his past due balance in fullWe agreed at the time that this complaint should be considered resolved Brian K| Customer Experience & DesignCintas Corporation office ###-###-#### [redacted] *** [redacted] *** [redacted] * [redacted]

Below is a summary of actions / communication to follon the customer’s complaint Thanks Complaint # [redacted] Action taken by: Justin L., General Manager – [redacted] ** Justin’s Notes: Bill Cand I met with [redacted] today All issues mentioned below were addressed with the customer I agreed to remove him from collections if he paid the outstanding invoices today He agreed to pay the invoices in question At this point, we are not resuming serviceThe collection agency was notified today to cease contact with *** Please let me know if you have any questions Brian .K| Customer Experience & DesignCintas Corporation office ###-###-#### [redacted] *** [redacted] *** [redacted] * [redacted]

A Service Manager and a Sales Manager met with [redacted] Due to the miscommunication during the sales process, we explained how the chemical program works and how billing will be monitored He agreed to continue with Cintas service [redacted] will even be getting a new logo mat to proudly display at their entryWe have ordered his waterless chemical units and will complete a goodwill with [redacted] in weeks once he receives his new items

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I do accept the previous email response and would like to pay the sum of $but would like to know if I can pay by credit card if so who can I call to make the Payment and or address and also letter once paid that they account is in full satisfaction.Thank you [redacted] ***

The final invoice that the Customer received was for dispensers that have not been returned Cintas will issue a credit for this charge in a gesture of goodwill

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***