Edward J Bertagnolli, DDS

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***Customer called stating complaint is being worked out but she would like a written statement from Cintas indicating that her account has been cancelled and clearedAfter that is provided she will consider the matter resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint My view on the matter is that this company is being unreasonable, especially considering the fact I have mentioned multiple times that their sales rep clearly was not aware he was selling me a month packageThis was proven by his response when I wanted to quit my service, which I have saved in the form of text messagesI have spoken with the company on the phone, and while they continue to be polite, they are persistent and non-budging that they intend on collecting the $buy-out feeAs a small business owner who does not need the service, their suggestion that they are trying to work with me to retain my business is insincereI have made it clear that I cannot afford to pay $/ month for a service I do not need, and therefore they are to pick up their belongings next Tuesday The ONLY response I will accept from this business is for them to pick up their belongings, bill me for any outstanding weeks of CURRENT service and sever ties Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[redacted] signed a 60-month agreement with Cintas months ago We make a serious financial commitment to meet our customers needs, and walking away from our contract at this point would be a losing proposition due to our significant investment Our Service Manager, Regional Service Director, and I have been working with this customer to meet their expectations, but [redacted] has found a competitive service provider that has offered them lower prices than ours, and they are attempting to breach our agreement Cintas holds customers to their agreements unless we have not performed our commitments In this case, we have done everything and more than the agreement holds us accountable to do We will continue to work with this customer to find a resolution, and we will continue to provide the service we promised until a resolution has been reached.Sincerely,Brian H., General Manager

Customer was contacted 1/14/and credit was givenCustomer responded that this was satisfactory

Revdex.com: BJ meet with us the very next day after I contacted Revdex.comWe have high hopes that they will make things rightWe did get charged on our auto bill pay (we were to receive a credit until things are right) but BJ assures us he is handling it on his endWe are excited for our new uniforms, the ones we should of had and we hope that the company has all the right people handling their customers and has discharged all the wrong ones!! Regards, [redacted]

Our Service Manager received a voicemail from this customer on his cell phone yesterday, stating that they were going to file a complaint with the Revdex.com if we didn’t call him back This was the first communication we had regarding any missing mat Our Service Manager returned the call within a couple of hours of receiving the voicemail, left a voicemail for the customer, and then sent a text message to the customer to let them know that we would find the mat, or credit them if we could not find it The customer was satisfied and thanked our Service Manager for the response Rod L., General ManagerCintas Corporation, [redacted] * [redacted] **

Cintas and [redacted] have agreed to a garment color change, and Cintas will wash their garments separately to ensure that [redacted] is satisfied We look forward to continuing our relationship with [redacted] , and we are committed to providing them with excellent products and servicesSincerely,Brian H.General Manager

***,I was finally able to reach someone at their [redacted] ** office and they have resolved the complaint allowing me to cancel my contact. [redacted]

Cintas met with the owner of the business and came to an agreement to continue the service on a monthly basis providing a floor mat each month and paper towels on an as needed basis

Cintas Service Manager met with [redacted] Thursday morningBoth missing jackets were delivered to himOne of his pants was the incorrect length and it has been ordered for delivery Monday, 12/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs a correction, Bill Cresponded via telephone, not Mike F Regards, [redacted]

Dear ***, Thank you for the message My name is Michael Hand I am the Vice President for Cintas responsible for [redacted] In followiit appears that the matter has been resolved If for some reason the information below is not true then please feel free to contact me to discuss further My contact information is [redacted] or ###-###-#### On March 5th, 2013, a renewal agreement was signed by an individual representing themselves as the customers' acting manager On Wednesday, October 19, our local operation received a message to stop service The next day, our Service Manager responded with a visit Thursday, October 20, During the visit and further conversation an agreement was reached for Cintas to continue service We are very thankful to count you as a valued customerThanks again, Michael

This customer is serviced by our location in [redacted] ***, *** Jose H [redacted] , Service Manager, reached out to the owner and scheduled an appointment to meet with him approximately a week ago When Jose went, the owner did not show Jose rescheduled another meeting for yesterday on Tuesday, 10/at 7am to resolve any issues The customer has agreed to reinstate the business and continue with his Cintas service moving forward

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

I will contact the customer today to see if we can work out a resolution

After speaking with [redacted] we have come to an agreement that if the outstanding A/R balance is paid up and the two logo mats are purchased at the value given we would consider this account to be closedThank you,

Below is a summary of actions / communication to follon the customer’s complaint ThanksComplaint # [redacted] Action taken by: Charley L., General Manager Charley’s Notes: The customer was receiving facility service products and cleaning chemicals from Cintas The business has issues with the total cost from very early on in the program Cintas had the SSR (driver) credit off product that the customer felt they did not need However, the customer would end up calling the Service Manager on the weekends to request additional productThe customer refused to pay for the extra product that was delivered on these weekendsOut of the invoices that the customer was billed for, he only paid for Jerry E(Service Manager) went out to visit the customer on several occasions, but the customer ultimately did not/could not pay for the serviceOn August 15, 2015, we lost the account and pulled all of the facility service dispensersThe customer had an AR balance of $that was written off and Cintas intended to send the business to collectionsHowever, Cintas chose not send them to collections nor did we pursue a breach of contract Our notes show this business closed within a few months of us stopping the service No additional follwith this business is needed Brian K| Customer Experience & DesignCintas Corporation office ###-###-#### [redacted] *** [redacted] *** [redacted] * [redacted]

As per our meeting and multiple discussions, we at Cintas have been more than willing to work with your restaurant on both pricing and product lines offered Both offers of assistance were declined The valid service agreement on file dated 10/15/was presented and discussed upon our meeting

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]