Edward J Bertagnolli, DDS

We have come to an amicable financial seperation arrangement with LifePower Chiropractic within the terms of the service agreement

Revdex.com:
*** *** *** *** has made the following agreement with Cintas CorporationWe agree to allow Cintas to service our bathroom supplies (hand towels, hand soap and toilet paper) with a cheaper line that allows Cintas to break up case inventory to individual item status We wish to discontinue mop head service as well as floor mat service Cintas offered to drop the year service contract we had with them and we accept that offer *** *** *** *** will monitor the service over the winter months and report to GM Kevin F., the individual who authorized the terms for Cintas corporation, on service progress*** *** will notify the Revdex.com of the status with Cintas following the winter months to see if Cintas can do what they say they will doA copy of these terms was also emailed to Kevin Fon 10/26/
Regards,
*** ***

Lin G., Service Manager for Cintas, met with *** *** on 4/27/18. *** *** was upset that his employee signed a service agreement and used the titlae of Office ManagerLin explained to *** *** that this was an authorized signature that we would accept from a customer*** *** also
explained that he recently had a relative start working for a competitor and that he could get better pricing from the competitor. *** *** agreed to purchase our logo mats and pay all past due money and we agreed to end our business relationship

Our local Service Manager, Matt Bvisited in person with *** 5/30/2018. Our goal is to resolve her concerns over the next days as we work towards potentially modifying her current delivery frequency, changing her product line, or finding purchase options to fit her
business needs. We will continue to have consistent communication with her, and have agreed to a follow up meeting on June 25th

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution does resolve amicably this matter without further harm to either organization We thank Cintas for taking the time to properly review our request and come to a resolution
Regards,
*** ***

*** it was pleasure speaking you. I apologize that this situation happened. As discussed, we are arranging a final pick up for you

Cintas has met with this customer and resolved all of the issues mentioned in the complaint and secured a year renewal for our services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This message is in response to the complaint filed by *** *** of *** *** in *** **This account was sold on March 12, and was set up on automatic credit card billingOur accounts receivable department sent a non-payment notice on June 2nd when the credit card had declined and we
tried to recharge the invoiceOn June 3rd, *** called and spoke with *** *** in our AR department*** told her that he had no funds and that the business was not doing wellLater that afternoon on June 3rd, *** ***, our Office Manager, called *** and he told her he had money but that his credit card had been compromisedShe emailed him a new credit card form on June 3rd and told him that we would not bill for the back balance all at once*** said that would be fine.On June 4th, we received a letter stating what great service and products Cintas had provided to *** ***The letter serves as his day notice to stop service with CintasWhen *** was contacted by Cintas he said he was in the process of selling the business so that he could pursue other interestsOn June 22nd, we have tried to reach out to *** to resolve this but were told that he was out of the country so we left a message for him to contact usOn June 23rd, Cintas sent out a demand letter to *** *** to pay within days or be sent to collectionsWe have yet to be contacted by him despite our best efforts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Cintas’ ability to exceed our customer’s expectations through the services and communication we provide has allowed us to be the Leader in our industryEvery agreement that we have with a customer involves a Service Guarantee where both parties communicate and Cintas is given the opportunity to
remedy any issues within a reasonable period of timeWe adhere to this principle and we also expect our customers to as wellUnfortunately, Cintas did not execute a flawless install of this customer’s uniform programWe agree with this portion of the customer’s statement; however, we feel confident that all documented calls were returned within a hour period and if the Service Guarantee portion of our agreement was followed by the customer we would have been able to resolve their issuesThe customer chose not to follow the agreement which was the reason for our initial responseSince receiving this complaint, we have contacted the customer and have reached an amicable solution to resolve this situation

JC C(Service Manager) met with *** *** The following action items took place. Customer stopped the urinal mats.Discuss pricing of products and services. *** *** is going to honor the remainder of the service agreement and revisit at the end of his term. They will
meet again in mid-summer to review his program and make adjustments if necessary

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and have determined that this does not resolve my complaint.
Regards,
*** *** * Has the company addressed the issues of this dispute? answer:NEVER * If not, why? answer: I did not know * If an offer of resolution was made, has the company fulfilled the proposed offer? answer: Cintas never did resolution but only transfer to collect companyCintas did lots of worst services beforeThey changed the workers frequently and did the worst services, for example the workers never delivered any materials and service but Cintas stil charged the feesWe complaint lots of times but never resolvedThe workers took away the kitchen staffs rudelyIt is Cintas acting to terminate the contractSo we decided to terminate.Thanks a lotHave a good weekend.*** *** * Has the company addressed the issues of this dispute? answer:NEVER * If not, why? answer: I did not know * If an offer of resolution was made, has the company fulfilled the proposed offer?

Revdex.com:I have attached the letter that was sent to Cintas Corpin September stating why we were cancelling service. *** has two owners in which one was in contact with Cintas on several occasions via phone and email. We never claimed the signature was a fake but that the signature was on an electronic device, and the contract was not presented before signing a five year term
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Cintas has met with plaintiff and have resolved the outstanding issues. Please let us know if plaintiff disagrees

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Update: yes they have picked up the productsThey have not resolved the complaint, the last I heard from them regarding the complaint was that they would pursue legal action to get the full $4000-something buy outSo I guess now I will just wait and hear from their legal people

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello I just wrote a complaint about cintas and on the desires I wrote I wanted to be able to cancel my contract but want I wanted to put was I want to be able to cancel it without any cancellation fees since I was misled by the salesman

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I was told the contract would be canceled at the end of the termThere was no agreement to meet again to discuss
Regards,
*** *** ***