Edward J Bertagnolli, DDS

- *** called into Cintas location on 6/21/to speak with someone concerning a price increase she had received
-Lackey S., a Supervisor, called her back and left her a voicemail
-*** called Lackey back on 6/22/to discussLackey offered to reduce her price increase from $a week to
$a week
-*** reached back out to Lackey at later date concerning her Service Agreement with Cintas
-Lackey scheduled time for him and Kara A., Service Manager, to go meet with ***
-Kara and Lackey met with *** and her husband, ***, on 7-5-
-7-6-Kara changed pricing back to pricing in May Reduced pricing to take effect on 7-19-service*** notified of change

Cintas Management has attempted to reach *** *** on numerous occasions via phone, e-mail and in person. We are waiting for *** to contact us so that we are able to resolve any concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me. The offer that was made to me via phone call from Dan was that they would buy out our agreement for $and in turn we would receive a scraper mat and a 3xrunner mat in our officeDan was supposed to email me that information by Friday, Sept4, and as of Tuesday, Sept8, I have not received thatI am trusting in Dan's word that this is still going to be the caseI am going to call him today to confirm the details and receive an email or something in writing stating this agreementBecause of the nature of my complaint, which was that I was told one thing and another thing ending up happening, as long as this agreement is still the case and I can get something through email correspondence, then the resolution is satisfactory to me
Regards,
*** ***

We met with them and made multiple concessions to work out a mutually agreeable solution and could not come to termsThe case is now being litigated to work out the proper judgment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Hi *** thank you
for looking in to this I have resolve the matter with Cintas and am very satisfied with the out come thank you *** *** *** ***
Regards,
*** ***

Cintas' Service Manager spoke with *** *** about concern on 9/27. It was agreed to issue credit for disputed mats. Credit to be issued is for weeks. Agreed upon credit comes to mats x $= $9.00. $x weeks = $468.00. *** was satisfied with the
credit and said to let him know if there was any remaining balance after the credit was applied. Cintas' Accounts Receivable deptis applying the credit on 9/and Customer (***) is copied on the emails with the credit application to his account

When I spoke to Cintas they refused to terminate our contractDespite twenty-five errors over two years and a price increase that we were not notified of, they insist that this falls into an "acceptable margin of error"for their companyThey are providing weeks of free service to make up for our trouble and the $that they have overcharged us in We will continue to monitor their invoices closely line by line and if any more error are found they may be willing to to "part ways." When I spoke about the contract stating cancellation for not giving notification of price increases they stated that clause only applied to the company not the customerI am not impressed with this company or it's service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Currently we have not had our Logo mat changed out since September, we have been paying for the logo mat since September and it is an old torn mat (DESPITE what your drivers or managers like to say the mat is dated 2013, not like the new mats we had) We had brand new Logo mats made in May of and they have both gone "missing"Creating logo mat will not solve this issueNew mats need to be created and I would like a refund for the multiple months that we have been paying for the logo mats and not had them changed out. Additionally I want to be guaranteed that we will begin receiving a clean logo mat weeklyIf this is not going to occur we will find another service that willMultiple letters have been certified mailed to the manager at this Cintas location and not one has been bothered to be answered We have had nothing but issues since MayWe are constantly receiving rags that are torn as well as front door mats that are missing rubber.This is my last good faith attempt to resolve this matter with cintasYou are already in receipt of multiple letters outlining the awful service we have receivedThe first time that we do not receive a mat or there is any other issues I will be terminating service, I will not longer put up with drama week after weekIf this is not something that you are going to be capable of fixing then terminate service nowThe store is open from 11-Monday thru FridayWe went over weeks without any service at all between September and November with no valid explanation other than there were other stops.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and find that this resolution is satisfactory to me.  Cintas Corp has agreed to end contract with no cancellation fees or any further charges to the account. They also agree to removed the payment account on file in which they have been billing. 
Regards,
[redacted]

General Manager Joel P. completed his investigation of this accusation and verified that the invoices in question were indeed signed by the delivery driver. Cintas issued a full refund of all disputed invoices on 12/23/15 in the form of a credit invoice. The paper check refund will be mailed...

within 2-3 weeks. Cintas also allowed this customer to cancel service with no penalty.

On April 15, 2009 Cintas and [redacted] entered into a service agreement where Cintas would provide uniforms, mats, shop towels and hand towels.  The intial term of the agreement was for 36 months and it was signed by [redacted], Owner of [redacted].On April 27, 2011...

Cintas provided an updated service agreement to [redacted] which was signed by [redacted], Owner.  This updated agreement was for a period of 60 months and it suprcedes the previous agreement.  Effective April 27, 2016 the agreement automatically renewed (per paragraph 7 on the reverse side of the agreement) for a period of 60 months.It is the intention of Cintas to honor the contracted services as outlined in the service agreement.

Below is a summary of actions / communication to follow-up on the customer’s complaint.  Thanks.  Complaint #[redacted] Action taken by:  Rod L., General Manager – [redacted] Rod’s Notes: I reached out via telephone and email to try and meet with [redacted] regarding this situation and she returned my email Friday afternoon.  She stated she did not want to meet and that if we are going to hold her to her agreement she would reduce to her minimum.  I responded to her email, first apologizing for her experience and once again requesting a meeting to better understand the situation and create a resolution and rental program that best suits her needs.  I also addressed her concerns and statements about over charging, price increases, service charges and confirmed that our Service Manager, Troy A., had already agreed to credit her for chemical charges she said she had requested by stopped in October.  I have not heard back from her as of yet but will continue to attempt to gain a face to face meeting. Here is some information I gathered regarding our service, her business and some of the claims made in her complaint to the Revdex.com: ·        We are issuing a credit of $154 for chemical charges back to October at her request·        Customer since 2011, signed renewal 5/20/14 as result of adding second location – agreement signed by [redacted]·        Agreement clearly states service charge of $12 not the $10 she claims was promised to be waived and that she has in writing (no evidence of this yet)·        With the past 3 years of pricing fairness, increases have only been once a year in June·        Second location that was added in 2014 was sold June, 2016 and new owner signed updated agreement for same services.  New owner, Seni Brachet, at end of 2016 asked to be let out of her agreement due to financial problems – she stated the previous owner greatly overstated the business and is struggling to survive·        No service issues to this point and Troy A. had been working with her the past week regarding her service but she would not agree to meet Again I will continue to try and get a face to face with [redacted].     Brian K. | Customer Experience & DesignCintas Corporation  office ###-###-####  [redacted] [redacted] [redacted] * [redacted]

Customer called and stated Cintas has resolved this complaint.

The customer called and stated the complaint has been resolved. The business the pants at no charge and satisfies my complaint in its entirety.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards, [redacted]

To Whom It May Concern, reference complaint #[redacted] response to complaint.   On March 16, 2016 [redacted], owner of [redacted] entered into a five year service agreement with Cintas.  This account was set to install on April 11, 2016 but this invoice was zeroed out because they...

were not ready for service.  The invoice for April 18, 2016 was also zeroed out.  On May 9, 2016 our SSR serviced [redacted] for the first time which consisted of servicing the convenient store and restaurant.  [redacted] was present during this service and signed for services rendered.  SSR serviced them again on May 16, 2016 and May 30, 2016.  On June 2, 2016 [redacted] called customer service and stated that the business was not ready to open yet and they have not taken service yet because of that.  SSR and sales representative met with [redacted] on June 6, 2016 to discuss service and what credit is to be issued.  On June 13, 2016 [redacted] was issued a credit for some of the chemical.  Around this same time period [redacted] stopped our chemical system products and removed our dispensers.  On June 28, 2016 the service supervisor met with [redacted] at [redacted].  [redacted] advised the sales representative stopped in earlier in the day and they worked everything out.  [redacted] advised she wished to continue our mat service and didn’t have any issues with service.  Her only complaints were the initial lack of communication and that she believed she is owed more credit.  On August 8, 2016 [redacted] called in to customer service and wanted to know why she was still being charged for service.  [redacted] said she cancelled back in June.  She said all of our products are boxed up, but SSR wouldn’t take it.  She was also requesting a credit.  Service supervisor called [redacted] shortly after receiving the customer request form but no one answered.  Service supervisor called again on August 9, 2016 and September 2, 2016.  No answer and service supervisor left voicemails which included cell phone number.  SSR advised [redacted] was not returning their phone calls either.  SSR also advised around this time that [redacted] was now closed on Monday’s and that they switched service to Thursdays.  On September 8, 2016 [redacted] and service supervisor exchanged phone calls and voicemails but were finally able to talk over the phone.  [redacted] advised she wanted to cancel service.  She talked about not getting all of the credit owed to her.  Service supervisor asked about service since they last talked on June 28, 2016 and she mentioned that she is being charged for product (mops) she doesn’t get or doesn’t want.  Service supervisor explained that they would look into the credit issue and issue credit if it was warranted.  Service supervisor advised [redacted] that they would not release her from the agreement.  [redacted] began raising her voice even more and advised she would not allow us to service them and for us to pick up our product.  Service supervisor spoke with her about maintaining a level of service and informed her that if she refused service, it would be a breach of contract.  She was also informed that she most likely be sent to collections if she breached the agreement.  On September 14, 2016 Service supervisor spoke with [redacted] over the phone.  Service supervisor informed her that they were still looking into the credit situation.  [redacted] advised someone told her the credit amount was around $559.00 plus the credit for $182.00.  [redacted] did not know who told her the credit amount.  [redacted] also stated that she still wants to cancel the agreement.  Upon further review we are going to issue [redacted] an additional credit for $103.04 and we are going to walk away from this agreement.    Sincerely,   Tim T. Branch Manager Cintas [redacted]

The
[redacted] Service Director spoke with [redacted] last week. It seems that our
service sales rep has been working with [redacted] since his business started to slow
down and has reduced his weekly invoice and frequency from weekly to EOW to
accommodate his slow periods. The Service...

Director let [redacted] know that we
appreciate his business and wanted to work with him to keep his business. [redacted]
let the Service Director know that he still does not want to work with Cintas.
[redacted] feels that coming in to receive service is an inconvenience. We will pick
up our product on the next delivery and we will follow through on collecting
the termination fee for the agreement.

Jon B., GM spoke with [redacted] today.  One of her two logo mats was stopped by accident in August 2016.  For approximately six months, we only serviced one logo mat a week as opposed to doing two per week.  She was only charged for one a week through that time. ...

[redacted] felt that we violated our contract by only servicing one logo mat a week for that time period.   Cintas will credit the account for the next four weeks of service and ensure that two other credits are reflected on her next monthly statement.  [redacted] has agreed to this resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Our Response1. There was ONLY ONE phone discussion with [redacted].  The second conversation with him was in person as he came
in to remove the dispensers.
I spoke to several Cintas operators throughout June about the
increases in my weekly bills.  (Please see the image of the old bill and new bill.)  Each time,
I was told that someone would contact me. 
I finally sent an email on July 10 to discontinue services.  I get an email from [redacted] on July 13 …
stating that he was trying to get a hold of me. 
I called the number on the email and spoke to [redacted] about the increase in rates.
 
2.  The proposal to “work
with the restaurant” was ridiculous.
We disagree with the 24% price increase so [redacted] offered to “work
with me.”  His offer was to for the restaurant to buy
more Cintas products and services in order to get a discount … which we declined. 
 
He never offered to honor the rates that we had agreed to 6
months earlier.  We would have kept
Cintas services … but not with a 24% increase!  I saw no choice but to cancel our services.
Regards,
[redacted]