Edward J Bertagnolli, DDS

This issue has been resolved between Cintas and *** ***. There was a miscommunication on the final payment details. A manager from the Cintas location in Fife *** ** reached out to the Customer and the final payment was processed. The customer was satisfied with the
outcome

From Mandi LGM on 1/23/18I spoke to her today and she is getting me the quoteThe difference from what they owe us is about $so I will just pay to have the repairs done

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
then it would have been Cintas responsabilty to provide that information to the new owner which they did notThis is a case of poor communication and in reality it was not the owners fault that he got sick and died suddenlyIm a reasonable man can we not let this go and when my current contract runs out give Cintas the opportunity to take care of my business
REGARDS

Cintas *** GM met with *** *** at his business on 4/19/18. Cintas and *** *** were able to clear up any prior issues or misunderstandings and come to an amicable resolution that best fit the customer's needs. Cintas will resume services at *** *** business
immediately

As soon as I received this email today (August 1st), I had BJ Z., Service Manager for the Account, go meet this customer right away. He met with them today to resolve their issues. As a result of their meeting, it turns out that the issues that they had stemmed from the sales rep,
Bob Vwho is no longer with Cintas, who set up the account. With that said, BJ offered to credit their account off from the install ($380) and re outfit them in garments that are better suited for them. They were appreciative of our offer and the meeting ended on a positive noteIn addition we were able to add floor mats and they mentioned that they would contact the Revdex.com and rescind their comments. BJ also mentioned to them that if they have any issues moving forward to contact him directlyPlease let me know if you need anything else in regard to this customer. Jim F. | General ManagerCintas Corporation Office ###-###-#### | fax ###-###-#### *** *** *** * *** *** ** *** f* | cintas.com

Cintas serviced the account from the time
agreement was signed to April at which time the account was put on hold as
requested by the customer, we agreedIn November we released the
account and
the customer refused serviceWe tried to service the account again in December
and service was refused againWe have been willing to work with the customer
by placing the account on hold but service needs to be made or the agreement
needs to be bought out

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I am prepared to pay the past due invoices but I am wanting a detail list to show what is owed with amountsIf you could email it to *** & CC ***
Also there were several of items that shows on your invoice and most of the time the product was not deliveredI had made a copy of item that had not been delivered and provided the information to the manager who overseas the account and he was going to investigate itThere was only a 200+ credit applied towards my accountThe total of the goods that I was charge and did not receive was a total of 900+ and only 200+ was credited back to my accountI would like to be credited back the 700+ that is due
When calculating the amount owed for previous invoices please credit back the portion that was not applied towards my accountOnce this is credited back I will make payment to bring the account to resolution
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Customer entered a service agreement with Cintas on for a cleaning chemical program. Program was running well until the beginning of CYwhen it appears that the cost of the program became a concern. Cintas service manager Stephen Mmet with the customer on to
discuss the open receivables balance and the customers concern that they could not possibly owe the amount of money that remained open. Customer was NPNS on as they had an open day balance and service was stopped per policy. Customer was NPNS on which prompted the account to be placed on credit hold. Cintas service manager sent emails to the customer on and 2.12.16. One message included a customized spreadsheet of the open balance listed by invoice and proof of service. Neither email prompted a response from the customer. Customer was sent to collections for their open receivables balance of $ On we received a Revdex.com complaint regarding this matter. I spoke with the customer and she was adamant that she did not owe Cintas money. During the conversation I gained agreement that there was money owed and that she would review the open invoices and pay for services rendered. I discussed the requirement to honor the service agreement and her position was that the program was “too expensive” and this constituted a service deficiency. Customer indicated that she has not followed resolution process described in paragraph of her service agreement but would be sending her certified letter outlining her concerns. We agreed that she would review her open receivables balance and contact me back to discuss reinstatement of services pursuant to the agreement dated 4.30.16. We will continue to work with the customer to close the balance and resume services once the balance is clear

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Cintas has not tried to work with us on the issue of our uniform's cleanliness even though we have almost two years of emails as evidenceCost was a factor, but the main issue was paying for something that was not being done properly and being left with unprofessional smelling, looking uniformsCintas has not tried to come to an agreement nor have taken responsibility for the issues we had for almost the entire contract periodWe have been contacted by their attorney for breech of contract, but we do not feel we had any other choice since Cintas would not OR COULD NOT provide us with clean uniformsThe office can state that one conversation in November was over cost, but the majority of the issues discussed with them was over cleanliness
Regards,
*** ***

Recap: - Customer wanted to stop service due to price Received lower quotes from *** *** and ***- No service issues and had praised Jay’s (SSR) service in the
past.- Did not follow process to stop service. Simply began refusing service.- Unhappy with paying buyout for stopping service without cause. Cintas intends to pursue damages under terms of service agreement entered into by both parties. Notes from Service Manager Chris D.: I reached out to *** last week regarding his request to cancel serviceThe customer received chemical and floor mat services from Cintas and has never complained about service to the SSR or myselfJay went in to service the customer on Thursday January 5th and the customer informed Jay that he no longer required Cintas serviceHe went with one vendor for mats and another vendor for chemical supplies and that his decision was price based I called *** on January 11th regarding his request to cancel and he informed me that his decision was price based, he received better mat pricing from *** *** and better chemical pricing from ***I asked if there was a service issue, he replied that service was good and Jay, the SSR, did a good jobI tried to keep the mats in order to satisfy the agreement but he didn’t want to stay with the service based on price After I informed him of his agreement, he then began to complain about the chemicals not being refilledThe SSR, myself and customer service has never received one complaint in regards to service and after researching his invoices, he receives minimum quantities on chemicalsHe only received units of floor cleaner, of the SKand of the SKevery other week, his chemical spend was $every other week which is quite reasonable for a location the size of *** ** *** ***If the quantities on the invoice was much higher I might suspect that he may have not have been receiving what he was paying for but the inventories were quite low which shows the SSR was tightly monitoring the inventories If chemicals were not being serviced correctly, I can understand *** situation and I would have rectified the situation and let him out of the agreement if it persistedIf the chemical system was the problem, then why also switch mat companiesI tried to keep some of the business and really looked into how we could’ve lost this customer but it seems he just wanted a better priceThe service was fine until I mentioned the agreement buyout, then *** brought up service issues like not topping off chemicals I think we should pursue the buyout, if *** gives us some of the business back which was my goal that would work out even betterHe has until on his current agreement

I called and left a voicemail this afternoon - 2/3:00pm, and followed up with an email immediately thereafter to *** *** ***I am willing to further discuss options in reducing service frequency to monthly and reducing down to the minimum charge of $30/deliveryOur Sales Professionals
carry a tablet that contains all the terms and conditions of our service agreementsOn the signature page it states that the signee is authorized to sign on behalf of the company, and that he/she agrees to all the terms and conditions of the service agreementThe agreement clearly states that the service agreement has a term of months - that is the industry standardI am available at *** *** convenience to discuss further via email (***), or phone - ###-###-####
Thank you
Joel PGeneral Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I cannot accept their response, and I do not consider anything has been resolvedI wanted to end the contract (and was denied) without any consequences due to the fact that their driver brought up the contract for just anybody in our location to signCintas took advantage of our non-English speaking staff and coaxed them into signing when thinking they were only signing a receiptCintas is mal business practice when they routinely asks their drivers to bring up renewal contracts for signingA contract should be brought up by the Sales Rep or a Corporate person and presented to our management to signHow can they just have the driver bring a document for anybody to signIt is absolutely ridiculous when their driver presented the renewal contract to my staff months before the contract endsThe act basically tells how this company is conducting their businessI am very dissatisfied on how they handle their customersI want out without penalties. Regards,
*** ***

We have met with *** *** regarding the issue and have agreed to a final solution

Below is a summary of actions / communication to follon the customer’s complaint. Thanks. Complaint # *** Action taken by: Mark G***, General Manager Mark’s Notes: This business was a new customer back in October They signed up for black linen
napkins and terry towelsWe do not carry black linen towels but do carry white linen like towelsOur service commenced with some black linen towels that we happened to have in stock at the time, then over time we migrated to white linensThis change over was communicated to the customerWhen issues arose, the Cintas Service Manager made a number of visits to the customer to discuss options and work out a plan, but we were unable to gain agreement with the customer on a move forward plan. Cintas proceeded with a breach of contract and allowed the process to play out. No additional action can be taken on this complaint. Brian K*** | Customer Experience & DesignCintas Corporation office ###-###-#### West 73rd Street | Chicago, IL 60638 *** | cintas.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.I spoke with David Kand was informed that we needed to send a letter and then at that time we would need to try another product prior to any contract being cancelled I was informed that we should have contacted the General Manager years ago, however we were only referred to customer service representatives *** *** would not like to go ahead with this as an option and I have contacted David via e-mail to let him know this
Regards,
*** *** on behalf of *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** Cintas originally billed my for less than $Now they are claiming that I owe them $9550!!!!!!! No way! I am charging them an amount not less than equal to $a day for the storage of their equipment at my facilityIf they can get away with billing me almost $10,then I have every right in this world to bill them storage as I see fitI am mailing a bill for the days of storage so farAt a rate of $35,a dayAnd I have had my lawyer verify that I can charge whatever I want for storageSo Cintas, you better do something that is respectable and right by any business standardsI will file a major legal action law suit against you within business days to collect the money you now owe meDo not think this is a jokeI am extremely serious.Desired Resolution: Refund Desired Outcome: I demand that I be paid for the storage of your equipment

The company has picked up their belongings and I have heard nothing back from themThe last I heard was when they told me that they were standing their ground and would be coming after me in court for the full amount (don't remember exact number, somewhere between $4000-$5000)But that's all