Edward J Bertagnolli, DDS

Cintas *** *** General Manager, Kevin F., spoke with Sebastian via phone on Monday, 10/19/15. They have agreed that Cintas will continue floor mat services moving forward. Sebastian will consult with the other owner to determine whether paper service will be continued at which point
it will be moved away from Signature Series (by case) and switched to regular toilet paper and center pull which can be serviced by the roll. Service will contine without an agreement at this time in order for Cintas to rectify this issue to their satisfaction. Kevin Fwill personally stay involved to ensure their satisfaction

Gained agreement from customer to honor remaining terms of agreement under the condition that services are terminated once agreement is satisified and all inventories rented by customer are returned in fair condition. Services will be discontinued on 3/9/and customer has agreed to be on
site to aid in the rental product audit process. Efforts are necessary to ensure all investments made into the customer program are accounted for. Agreement with customer was gained on 2/26/

I was told by the Cintas Salesperson, Anthony B., that I could cancel my contract at anytime if I was unsatisfiedHis exact words were "it's super easy, just complain and they'll let you out of it"I have been mislead and lied to by this company from the very beginning and continue to be lied to
and overchargedI want to cancel my contract immediately

* * * *** identified a billing erroe on their invoice. We have communicated to our customer that we have fixed the issue and credited the error amount back to their account

We have reached out to *** *** *** and apologized for our customer service mistakes and have found a resolution to satisfy her needsUnfortunately, at this time this means releasing her from our contract, but we hope to do business with them in the future- Kyle WBranch Manager, *** ***
Location

Mike F, General Manager at Cintas, spoke to *** *** on Monday June 4th.Her pricing will be adjusted back to $86.32, every other weekA credit of $will reflect on her next statement as well.*** was in agreement and told Mike if everything goes the way they discussed, she will
retract her complaint and consider signing a renewal

Revdex.com:
I have reviewed the response to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The original contract was for months, that is what was agreed uponThe manager Jeremiah agreed with me that the terms on the original contract would carry over to any renewalNow take into account the date that they had us sign a renewalIt was not even close to the renewal date even at monthsThe renewal date should have been 04/15/They came to us on 4/27/and had us sign a renewal which had no amendment to change the term from to monthsThe original agreement even states and I quote "The initial term of this agreement shall be set forth on the front of this agreement and shall automatically renew for the same period of time unless the Company is notified , to the contrary, in writing, days in advance of the expiration of the then current term." The agreement states that CINTAS can increase the prices, nowhere does it say it will increase the term of the contact time periodThe original term of months is what was agreed on, it is what was signed forBoth the original service agreement and the renewal agreement have the SAME statement
Regards,
*** ***

Revdex.com:
I have reviewed the response to my Revdex.com complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for allowing Cintas to respond to this complaint.*** *** is a long-term, highly satsified customer that willingly renewed their service agreement in In June 2015, *** attempted to cancel her service after receiving a "Low introductory offer" from a competitorA
Service Manager visited her business within hours to discuss the account*** stated that "service was great" and she wanted to switch companies only to save moneyShe was informed about "low ball price" tactics our competitors use to acquire businesses only to raise prices later*** disregarded this information and demanded that Cintas match offersThe Service Manager offered to provide other products that *** *** already purchased at a savings since that was her motive to change*** said she would consider itCintas followed up with Nickole via email multiple times without a responseWhen the Service Manager got her to take a phone call, *** refused to set a meeting and denied that she still had a service agreement in placeThe service agreement renewal that *** signed was emailed to her along with a breakdown of fees for early terminiation of servicesAt the next scheduled service delivery, *** kicked the Cintas route driver out of her building saying that he was trespassing.This customer did not have any material complaints and did not honor the service agreement which provides a "cure clause" for dissatisfaction*** did not escalate the matter the local General Manager via certified letter as the agreement requires or even call him at the office to discussCintas simply asked her to honor the valid agreement between our two companies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Thank You very much for all your help. Cintas wanted to continue delivering uniforms, I explained to them again that we never signed the contract they have on file and was not willing to agree to the year contractThey had charged me $for June and July serviceJune I did receive deliveries but with issues and was previously supposed to be taken off bill and July I didn't receive deliveries but I agreed to pay the charges to end all ties with Cintas and for them to take us out of collections.Again, Thank You for helping us resolve this matter!Best Regards,
*** ***

After Jason K., General Manager at our Cintas location in ***, **, talked to ***, the customer contact, he confirmed that *** has five accounts with Cintas and three of the five have always been billing every other week since install. There are no issues with those three. The
other two were the last two accounts installed and were set up by another sales rep. These two accounts were set up at a weekly frequency instead of every other week After the discussion and attempts to save the business, *** and Jason have decided on an appropriate credit amount for the two accounts and will be putting their accounts out. *** appreciated the call and everything is squared away If you have any questions please contact Jason Kat ###-###-####

In speaking with the customer on Thursday 11/and Monday 11/13, we are unable to reach an agreeable outcomeIn attempting to resolve each one of concerns raised by *** *** in a certified letter she sent 10/30, the following was expressed; Invalid Renewal Agreement: The program was
originally established in 11/19/with a month termA renewal agreement was signed on 4/22/16, by a representative of the company that tilted themselves as “manager”The customer has disputed this being a valid signature, subsequently invalidating this agreementTo work towards a resolution, I have agreed to disregard this agreement to remove any question of the validity of this agreement in our efforts to work towards an agreeable outcomeInstead, we will source back to our original agreement signed in December of 2013, which extends our service period through 11/19/18Cancel and Return Merchandise: The customer is stating that they wanted to explore other options for the service and abided by the agreement by returning to us the merchandiseAs we expressed to the customer then, and again restated, this clause in the agreement that is cited by the customer, “The weekly rental charge for any item can be terminated, but only after all merchandise or the value of the same, has been returned to Cintas”, is intended to accommodate changes and fluctuations in the programThis does not apply to the entire cancellation of the programThe agreement recognized by the customer, signed 11/19/13, states a minimum charge of $per delivery that must be maintained for the term of the agreementOtherwise, the termination fees outlined in the agreement would apply.Billing for Customer-owned Product: A claim made by the customer in May regarding a charge for a mat that was customer owned was credited in full at the time, and the customer agreed to this resolutionHowever, the additional claim that other product continues to be billed for that is customer-owned cannot be substantiatedCintas Management Response: Multiple members of Cintas leadership have been in communication with the customer to attempt to address and resolve her concerns As it stands currently, Cintas will request that the customer uphold their contractual obligation and continue to be provided Cintas services through 11/19/

Your e-mail said to respond in days as to whether the issue was resolved or notThis time line doesn't work we need to make sure they don't charge us any fees or any thing on next months bill.We also need to make sure there is no issues with the uniform return on 3/9/After we get our final invoice I can say whether the issue was resolvedIf you ask again in to weeks I should be able to answer.Thanks,***

We reached out to *** last week in regards to her service complaintsI offered to work thru any service issues and asked for an opportunity to fix them but she insisted that after sending in a certified letter and not receiving a satisfactory response that she was finished and just wanted out of
her agreementI apologized and told her that I was confident we could correct any outstanding issues, but she was firm in wanting to cancelI felt that due to her frustration it made sense to terminate the agreement and part waysWe are scheduled to pick up any remaining product this week and she has agreed to pay up her account in full

Cintas contacted *** *** from *** *** and was able to resolve the issues that were brought to our attention and have agreed to continue service

Thank you for bringing your concerns regarding missing uniforms to our attentionWe agreed to issue credit for the weeks that garments were missing, as well as order a new set of uniforms for this wearerUpon arriving at the site to issue the credits, all previously thought missing uniforms were
located in the locker formerly used by the wearerThe manager refused the credit and thanked us for our attention to this matterWe apologize for any inconvenience we may have caused and consider this matter resolved

There were several communication errors on Cintas' end in responding to *** request After discussion with ***, both parties have agreed to replace the standard logo mat with an upgraded version We will be installing a millimeter logo mat without a gripper back at one
entrance to *** Senior Living The second logo mat located t a different entrance is currently *** needs and does not need replacing Cintas will waive the replacement fees for upgrading the current logo mats to compensate the previous billing