Edward J Bertagnolli, DDS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
find that this resolution is satisfactory to meBut I do not have any of there dispensersI do not even know what a "dispenser" isThey did our laundry
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Cintas continuously billed for services and productsMy client does not want me to pursue this any further, he will not use cintas services again and I will not reccomend them They took dispenders and left a mess of sticky tape on mirrors in bathroom, left hardware attached to the walls and stole supplies from the utility closet that had already been paid for Every month our account had a new driver that would bring loads of supplies we didnt need and then bill for them most supplies were returned and credits were given however we chose to keep the multiple cases ofRoll towels When we canceled the account cintas cleaned out our utility closet of everythingI'm embarressed I reccomended them and will not again
Regards,
*** ***

Dear ***, My name is Michael Hand I am the Vice President for Cintas Corporation and responsible for *** ***. I appreciate you reaching out via the Revdex.com to let us know about your concern. AAfter looking it, I understand that your account has dropped below our minimum
charge, there are no additional opportunities for us to provide services (as you no longer have the two uniform wearers and you have no facility for us to provide our facility service solutions), I will be authorizing the closing of your account with no further action on our part. We have valued your business and should you have any further concern, or be in a position to utilize Cintas uniforms, facility services, first aid supplies, or fire services in the future then please do not hesitate to contact me. We'd appreciate the opportunity to work with you in the future. Michael H.###-###-####

Cintas understands the frustrations by the owner at *** *** ***. Records show that Cintas provided *** the active, valid agreement that was signed by leadership at the customer site. Upon receiving the contract *** claimed that the signature was fake, that nobody at
*** truly sign it. The *** signature was not a fake nor was it forged by anybody at Cintas. That type of behavior would never be allowed or condoned In September of Cintas was made aware of *** desires to quit. The contract that *** signed details how the customer, ***, must give Cintas time to fix or cure the reason for the request to cancel Throughout the last months Cintas has made multiple calls and stop by’s in the attempt to start a conversation over the cancelation of service. The intent of those calls and stop by’s was to better understand the reason for *** wanting to end the relationship. Unfortunately the Cintas leadership team never received returned calls nor was the owner available to talk when Cintas Managers stopped by It’s hard to fix a problem when you aren’t told what it is. Our last attempt was on Friday December 29th, when a Cintas Manager tried stopping by to talk through the reason for quitting. Unfortunately someone from *** ran to the door and locked it, not letting the Cintas manager inside. By having an active, valid contract we feel that Cintas is owed this conversation. With that said, Cintas will walk away from the contract with *** *** *** effective immediately We are not in business to upset our customer base so we apologize if that has happened in this situation. Our sole intent was to find out why the request to cancel was made At any point we welcome a call back from *** as we want to learn from this experience. We are proud to serve and employee many partners in our community. We are also proud to service a proud business like *** *** ***. We would relish the opportunity to know the why behind the cancellation and how we can improve our services for the future

***, We recieved confirmation that the new logo mats have shipped and will be delivered tp Cintas early next week. We will provide of them at the service date on 1/7/16. As for monetary supplement for the logo mat service, our records show credit has been provided toward your account. You have received towel service in the recent past that would need to be paid for. If there is a need for further compensation in this situation, please let me know.Thank you for your time,Luke G.Cintas Corporation, *** *** *** **###-###-####

We wish to service our customers in order to exceed their expectationsWe do operate off of service agreements and our service agreement states that any successor of a current customer will be responsible for the active agreement currently in placeWe make many investments within a customer
including material, costs associated with laundering the products, delivery, etcThe service agreement allows us to have the security to make these types of investmentsWe also state within our service agreement that if a customer is dissatisfied with our service, they can simply send a registered letter to the attention of the general managerIf Cintas can then not resolve any material complaint within a course of business, the customer is then able to terminate the agreement given that all rental items are paid for and/or returned in good and usable conditionAny outstanding balances for services previously rendered must be paid in full as wellNone of these events took place with this customer which is the reason for this course of actionPlease let me know if there are any further actions

Cintas was able to sit down and meet with *** *** on 8/17/to discuss her concerns. During the meeting, we were able to agree upon a resolution for addressing those concerns and are continuing our business relationship

Cintas has decided that the customer has no further obligation to Cintas and we will seek no further compensation The customer was contacted and made aware of this We wish *** *** and *** ** *** *** all the best in the future and are deeply sorry that our relationship did not end on better terms

Hello,Thank you for your email My complaint with Cintas has been resolvedThey have agreed to void the so called contract and have corrected the error made by their sales rep You may Please close my complaint. Thank you to you guys for helping resolve this issue.***

Below is a summary of actions / communication to follon the customer’s complaint. Thanks. Complaint # *** Action taken by: Vanessa W., Service Manager Vanessa’s Notes: I was able to speak to *** *** about her concerns and come to a resolution to the
particular complaintHer main concern was that there was a large gap in service (during the time when Tom was in and out of leave). She then received unexpected services from John a month agoDuring that visit, John had an unauthorized signer approve the invoice with items that are not approved to be replenished within the cabinet, which drew another concernLastly, she mentioned that she has been calling the 800-number on the cabinet in order to discuss her concern, but could not get in touch with anyoneThis led her to contact the Revdex.com. In speaking with *** ***, we went over her concerns in detail, and John agreed to stop by her business the same day we spokeIn the end John went back to meet her personally to discuss the previous invoice and future expectations ($limit, explanation of items replenished, and identified the three contacts approved to sign invoices)She agreed to pay the invoice, and continue the partnership with us. I attempted to meet her a couple weeks ago, but was not able toMy goal is to visit her and ensure satisfaction of servicesI apologize for all the confusion. No additional follis needed with this customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
As MrGstated we need to pay for the towel service we have always paid our bill so we are not sure what this has to do with Failed Services No Services and just Bad Services, on the part of CintasShould MrGhave responded to the several letters sent directly to him by Certified Mail/Return Receipt there would have been no reason for any Revdex.com help in this matter.Going forward we had no service on Jan.07,as the store was closed for cleaning there were employees working in the store, so already your response to the Revdex.com to have a Logo Mat on 1-7-has already Failed Again.As we need weekly services this will be the final opportunity for Cintas to provide this services, weekly I can not go forward another year like last year with Bad Failed Services
Regards,
*** ***

The Cintas location servicing the *** *** has reached out to the customer and resolved the issue on the agreement terms. James Dthe Operations Manager spoke with *** *** on the morning of 12/1/and both have mutually agreed that they will terminate the services at the
*** *** site. *** *** has informed us that they are a non-profit organization and have not been funded like they have in the past thus making this an added service that was not feasible for the site and the restroom supplies could be handled internally. *** *** did acknowledge that if there ever was a need for such a service such as Uniforms or entrance mats in the future that she would reach out to Cintas

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10785817, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.First I have never met any service manager or supervisor face to face that is a lie Cintas is aware that we as a business *** ** *** *** *** do not want to do business with themWe never knowingly signed or would have signed a long term contract with them. This is our original and main complaint. The contract was signed unknowingly by a manager who is not able to sign for contractsOnly the owner *** *** is able to sign contracts witch he did notWhen we tried to cancel the service from Cintas is when they informed us that we were in a contract with them. Before we went to cancel with Cintas we already signed up with a different vendor who provides much better pricing and serviceWe feel Cintas has been dishonest and we will continue to do everything we can to separate ways with themByron G.'s response has nothing to do with our original complaint
Regards,
*** ***

Dear Revdex.com;CINTAS is going to be demanding payment in full on the 22nd of this month for the amount of $They are threatening us with collections and a lawyersPlease read y attached notes as to my conversation with their service manager Caitlynne EdwardsThey are telling me that the contract is an automatic renewalI asked her then why did we have to sign a renewal contract back in if it were automaticIf that was the case then we should have been made to sign another on 04/27/which we never didThey also told me that they can change the terms of the agreement the day after signing if they should so desireDo we need to get legal representation? Thanks for your help thus far, *** ***Attachments area

*** *** was contacted on July 6th by the local GM and the regional VP. After discussing several options with *** ***, we came to an amicable agreement to have the uniforms picked up, and *** *** agreed to pay all outstanding invoices and withdraw the Revdex.com complaint
Nick P.|Cintas Corporation| VP of Operations|*** *** * *** *** ** *** *** *** *** *** ** ***Office: ###-###-####| Fax: ###-###-####| Cell: ###-###-####|Email: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hi ***, Thanks for taking my call today and thank you for your businessI have ran some numbers and hope we can come to a resolutionYou currently have employees renting pants and two employees renting pants and shortsIn this proposal I have cut over 25% off of the buyback price
on the pants and shorts reducing the cost to $per pant and $per shortProposal: Buy back the rental products at a reduced rate: pants x $= $shorts x $15.00= $Total = $Thanks, Darth T. | Branch Manager Cintas Corporation | Loc*** office ###-###-#### | fax ###-###-#### *** ** *** *** *** ** *** *** | cintas.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me They did take care of the issues and are just waiting on last payments going throughThank you very much
Regards,
*** ***

*** *** controlled by *** *** contracted with our Company Cintas for a variety of products and services on March 12, On or around May 29th we received a letter giving us day notice stating that he was cancelling service Due to collections problems, this account was turned over to a collection agency The collection agency began pursuing the account for all outstanding invoices and for breach of contract *** *** has filed two complaints with the Revdex.com. I spoke with *** *** today 8/5/and we agreed that we would pick up all of our remaining product by this Friday He agreed to pay his outstanding balance of $on a payment plan of $per month until the entire amount is paid off We have agreed to cancell further efforts by the collection agency and not pursue any breach of contract charges. We believe that this agreement will bring this to an equitable resolution Thank you

On 11/10/Justin L(local General Manager) and *** *** (local Service Manager) met with *** ***, owner of *** *** ***After listening to their concerns, Cintas agreed to cease collection efforts and let them out of their service agreement if we could recieve
payment on all outstanding invoicesThe customer wrote us a check for $to clear their past due balanceCintas is no longer persuing collection efforts and *** *** *** has no obligations to CintasThis issue has been resolved