Edward J Bertagnolli, DDS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Regards,
[redacted]Customer called stating complaint is being worked out but she would like a written statement from Cintas indicating that her account has been cancelled and cleared. After that is provided she will consider the matter resolved.

The amount of unpaid invoices due is $2248.54. We are willing to credit $700.00 as requested and will accept $1548.54 as final payment and will release the customer from any additional liabilities. Thank you.

As per our meeting and multiple discussions, we at Cintas have been more than willing to work with your restaurant on both pricing and product lines offered.  Both offers of assistance were declined.  The valid service agreement on file dated 10/15/2015 was presented and discussed upon our...

meeting.

The Reps for the company came to our business on 3/28/18. They attempted to make it right again. They addressed all our concerns and we proceeded with a signed contract for 48 months. We were told that our carpets and uniforms would be picked up on 3/29/18 and 2 rolls of paper towels would be dropped off. They did not show up again until 4/4/18, our normal pick up day. The driver did not have the rags we agreed on, still didn't have the paper towels, and at first was not going to take the rugs. He later said let me check on the truck, I may have them. I asked him if the reps have told him anything. He seemed confused and said at first he did not talk with them, but changed that answer later in the conversation. So on 4/4/18 we did get the rugs changed out and uniforms picked up. We did not receive a receipt for what was picked up and the bill still did not reflect the change the contract called for. Also over the time between 3/28/18 and 4/4/18 I have received 3 calls on my personal cell phone attempting to collect money owed. Again I am not paying anything until things are resolved and seem to be on track. On 4/5/18 the driver stopped by with one roll of paper towels and the rags that were agreed upon. This company is still on thin ice with us. We plan on giving them a few more weeks to get things on track, which I think is very considerate considering the aggravation with this company. Expect a follow up with us in a few weeks. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  The service and quality of the mats had been previously discussed with customer service and we had been trying for almost two years to cancel the account.  The person who signed the "contract" was not an authorized person at the business to be signing contracts and was only employed at the business for less than 3 months.  The products are not safe for the environment and do cause a safety concern to both our staff and patients.  We were told that all companies that supply mats all have contracts put into place, however every other company that we have dealt with in the past has always been on a month to month basis.
Regards,
[redacted] on behalf of [redacted]

This customer is serviced by our location in [redacted], [redacted]  Jose H[redacted], Service Manager, reached out to the owner and  scheduled an appointment to meet with him approximately a week ago.  When Jose went, the owner did not show.  Jose rescheduled another meeting for...

yesterday on Tuesday, 10/31 at 7am to resolve any issues.    The customer has agreed to reinstate the business and continue with his Cintas service moving forward.

Josh Ashley – General Manager, Cintas The customer’s complaint regarding uniform cleanliness and smell stem directly from the work being done at the customer site – specifically working with heavy oils.  The customer chose to wear a light gray uniform shirt, which contributed to the cleaning quality issues.  Cintas made a number of attempts to resolve the customer’s complaint, including the following: ·         Laundering the customer’s uniforms separate from all other accounts to eliminate any transfer of soils from other accounts. ·         Laundering the customer’s garments in the highest concentrated “soap” / treatment Cintas has. ·         Isolating the customers garments during service visits to ensure soils were not transferred onto their uniforms.·         Presented different garment options to the customer (darker shirts) that would help with the staining concerns.  Customer rejected these options, wanted to continue to wear light gray. Cost savings did appear to play a role in the customer’s decision to stop service, which they eventually did.  Cintas chose not pursue a breach of contract.  Service was stopped without seeking any additional payment for contract length.  No additional follow-up is needed with this business.

This customer was notified on November 7th that their account has been sent to collections due to non-payment.  Cintas has been in contact with the customer via e-mail throughout the month of October and November discussing options for moving forward.  When payment for services was not received Cintas moved forward with the collection process.  No additional follow-up is required from a Revdex.com perspective.

Cintas and [redacted] have agreed to a garment color change, and Cintas will wash their garments separately to ensure that [redacted] is satisfied.  We look forward to continuing our relationship with [redacted], and we are committed to providing them with excellent products and services. Sincerely,Brian H.General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you very much for sending Cintas this communication.  It certainly helps to keep communication lines open for resolution.  There is quite a bit of confusion regarding maintaining service, stopping service, maintaining, etc., etc.  (see attached for all e-mails).  Jayson G....

from Cintas promptly went out to visit with [redacted] regarding his initial call to stop service on April 10, 2015.  Following that visit, [redacted] requested that Cintas replace the existiing dispensors with brand new (not to stop service; Jayson installed).  On April 13th [redacted] called Cintas customer service & requested to add more paper & soap dispensers in the bar (more adding of service, not stopping service).  Then on October 23rd, [redacted] called Cintas customer service & requested that all service stops except for kitchen towels & aprons (still wanting Cintas service), which Cintas promptly stopped those items leaving on kitchen towels & aprons.[redacted] has been requesting that Cintas offer service credit all the way back to June 2015.  Our confusion is documented above.  Cintas has been servicing [redacted]'s business, per his requirements, all the way through February 2016.  Each Cintas delivery & service concludes with the review of the service invoice & is signed by the restaurant for approval of products & services received. His last payment to Cintas was in September, covering May 2015.  Upon several attempts to collect past due accounts receivables, Cintas ultimately turned the collections over to a 3rd party vendor.  [redacted] ended his contract with Cintas by defaulting on his +100 days of unpaid services to Cintas.  Cintas is very willing to settle this collections issue if [redacted] is prepared to pay all past due invoices.  As previously communicated, if [redacted] pays the balance of past due invoices through February 2016, Cintas will stop the pursuit of the contract buyout terms that [redacted] agreed to on February 10, 2014 (see attached).Thank you again for this communication.  We greatly appreciate it.Jason HillCintas General Manager

We met with the customer on 2.26.18 after receiving the complaint on 2.23.18. During the meeting on 2.26.18 we were able to come to a mutually agreeable resolution and the situation was resolved.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Cintas has agreed to release customer from the agreement and contract breach amount once certified funds are received from the insufficient funds customer sent to cover their balance.

Customer was contacted 1/14/17 and credit was given. Customer responded that this was satisfactory

[redacted] does not accept the conditions and the payment terms to get out of the contract.

Below is a summary of actions / communication to follow-up on the customer’s complaint.  Thanks. Complaint #[redacted] Action taken by:  Rob K., General Manager – [redacted] Rob’s Notes:  -          Customer stated...

that they wanted to reduce costs and told us that they were going to purchase their FS items from [redacted].  They stated that our contract was not valid. -          They stated that our air fresheners had damaged their floors and created a film on them.  We sent out a Tile and Carpet team to see if they could repair/restore the floor.  To the best of my recollection this improved the floor condition, however, not to their satisfaction because their intent was to cancel the contract anyway. -          Darth T., our Service Manager (now the GM in [redacted]) discussed the situation with [redacted] wife ([redacted] is her name I believe) and tried to reach a solution to adjust prices, inventories, delivery frequency, etc.  He certainly did not tell her that we try to coerce people to sign contracts.  She refused all his efforts to reach a compromise and refused service.  These conversations took place in May 2015 we believe. -          The account was then sent to our collections attorney for breach of contract on June 16, 2015.  The letter to Revdex.com was sent after the attorney’s office contacted them. -          We were notified of the Revdex.com complaint on June 18, 2015 and decided to pull the account back from legal and cancel the contract without penalty. -          The account has not been active since then.    Brian K. | Customer Experience & DesignCintas Corporation  office ###-###-####  [redacted] [redacted] [redacted]  [redacted] * [redacted]

[redacted],Thank you for your correspondence.  The agreement you are referencing was signed by Jeff Jaffe and the bills are paid by Jeff Jaffe.  We understand that you are a third party cleaning company for [redacted].  [redacted] has not paid for paper towels...

since April 2016 (approximately 7 months).  We have credited the account [redacted] $908.81 since the end of August.  [redacted] price for one roll of paper towel was $9.80/roll so a case would be valued at $58.80.  The four cases of paper you are referencing have a value of $235.20.  Again, the account received a credit of $374.80 on November 25th.  This credit is more than the 4 cases of paper you are referencing by $139.60.  Ken C. let you know of this credit approximately 2 weeks ago and asked you to provide documentation of payment for the paper.  You let Ken C. know that you do not have access to the billing paperwork for [redacted].  At this point, we have not been requested anything by the owner of the business and contract Jeff J. who pays the bills and would receive credits for all billing.  The only thing requested by Jeff J. is that we stop service.  Even though there is a valid service agreement that does not expire until 4/24/20, we have allowed Jeff J. to end his service agreement early without penalty.  With the above said, [redacted] has received credit for all product due and their account balance is $0.  If the owner of the contract, Jeff J., would like further documentation of billing and credits, we can provide it to him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The Cintas GM did reach out to us.  He said that we could make changes to our account that would reduce our monthly overhead expenses and he would not argue it.  Though that statement did help to alleviate some of the unhappiness the owner of our company has been experiencing with Cintas, it does not let us out of their contract.  As stated before, the contract was never intended to be renewed.We are still in the process of making the necessary changes/decisions to reduce the services they provide to us to a greater degree in the very near future.  We would hesitate to call this complaint resolved as yet.  We want to be sure that the GM of Cintas holds true to his word as we go about making these changes.Regards,
[redacted] for [redacted]