Edward J Bertagnolli, DDS

The General Manager has called the customer and they are going to send a registered letter to him with what they want out of our service. Once the letter has been received by the GM he will review their issues and address them as per their agreement.

Below is the summary of our response to the concern from this customer.   After further investigation into the customer’s complaints and talking with the customer, [redacted], she is thankful for allowing her out of her agreement and for Jim R. for handling her concern.  She...

originally called Cintas due to [redacted] increasing her prices 20% in one week and she was frustrated and signed up with Cintas.  Later that week, [redacted] provided her a copy of her agreement and threatened to sue her.  She said that she let the Cintas Sales rep know of her concern but did not ask to stop service.  She continued on to say that she accepted service and delivery during the first few weeks because she was mad at [redacted] but this was prior to [redacted] threatening to sue.  She did state that she is willing to pay for weeks the account was serviced as she had no issues with our service. Her anger was more directled at [redacted] (our competitor) than Cintas.  As a show of good faith, we released this customer from her agreement wiht Cintas and removed any further obligation to our service. She was very thankful and said she wouldl reply to the Revdex.com to retract her complaint.  Thank you for clearning this complaint.

Dear [redacted],Please accept my apologies for the situation with your logo mat.  Upon searching our plant, we have not located a replacement logo mat for your floor.  I have placed a new one on order and anticipate a 10-14 day turn around on that order.  I will contact you when the new...

mat arrives and we will continue to service your towels weekly until such time.  Thank you for your understanding! Luke G.General Manager, Cintas, [redacted]
[redacted]

Our local General Manager met with the owner, [redacted], at ** [redacted]. on 5/31/2018.  We were able to come to a resolution on the agreement and changed the products and frequency of delivery to meet their business needs.

[redacted],I was finally able to reach someone at their [redacted] office and they have resolved the complaint allowing me to cancel my contact.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

An additional note to the complaint resolution: The business was not pursued for breach of contract.  Relationship / agreement ended. Below is a summary of actions / communication to follow-up on the customer’s complaint.  Thanks. Complaint # [redacted] Action taken...

by:  Norman C., General Manager Norman’s Notes: The customer was being provided service from Cintas, but the overall cost of the service was more than the customer was wanting to pay.  The customer contacted the Cintas sales rep who had left the company, so there was never a call back to the customer from the Cintas sales rep.  The Cintas service manager ended up contacting the customer to work through the concerns about cost, but Cintas and the customer were unable to come to an agreement on a path forward.  The customer wanted to end the service / agreement.  We ended up putting the customer’s service on “hold” and sent the customer a buyout for the contract.  It was at this point the customer contacted the Revdex.com with the complaint.  Cintas was already in communication with the customer on the issue contained within the complaint.  No additional follow-up is needed with this business. Brian K. | Customer Experience & DesignCintas Corporation  office ###-###-####  [redacted]

After speaking with [redacted] we have come to an agreement that if the outstanding A/R balance is paid up and the two logo mats are purchased at the value given we would consider this account to be closed. Thank you,

Revdex.com:
BJ meet with us the very next day after I contacted Revdex.com. We have high hopes that they will make things right. We did get charged on our auto bill pay (we were to receive a credit until things are right) but BJ assures us he is handling it on his end. We are excited for our new uniforms, the ones we should of had and we hope that the company has all the right people handling their customers and has discharged all the wrong ones!!
Regards,
[redacted]

I will contact the customer today to see if we can work out a resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I do accept the previous  email response and would like to pay the sum of $1548.54 but would like to know if I can pay by credit card if so who can I call to make the Payment and or address and also letter once paid that they account is in full satisfaction.Thank you 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] I accept the offer. Sincerely,[redacted]

[redacted] signed a 60-month agreement with Cintas 16 months ago.  We make a serious financial commitment to meet our customers needs, and walking away from our contract at this point would be a losing proposition due to our significant investment.  Our Service Manager,...

Regional Service Director, and I have been working with this customer to meet their expectations, but [redacted] has found a competitive service provider that has offered them lower prices than ours, and they are attempting to breach our agreement.  Cintas holds customers to their agreements unless we have not performed our commitments.  In this case, we have done everything and more than the agreement holds us accountable to do.  We will continue to work with this customer to find a resolution, and we will continue to provide the service we promised until a resolution has been reached.Sincerely,Brian H., General Manager

The GM was not able to save the customer. All Cintas equipment will be picked up and they have agreed to pay the final AR.

On June 24th [redacted] emailed [redacted] (owner) and offered to set up a meeting on June 27th, 28th, 30th, or July 1st.  [redacted] responded that once he received advisement from his professional team he would advise his next step.  On June 29th [redacted] emailed to ask if [redacted] could meet...

the week of 4th of July.  On June 29th [redacted] responded he would be out of the office that week but could meet anytime July 12th-15th.  [redacted] has yet to respond to setting a meeting.  The last complaint we received was on July 6th at 11:37 am stating they need paper towels.  At 12:00 that same day Will N. delivered paper towels.  Will showed the on site manager ([redacted]) that a case of paper towels had been delivered the previous Friday and were still located in his supply closet.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]Problem: I previously filed a complaint against this company back in July 2017. And here we are again. This company is horrible. They contacted us only after I had gone through Revdex.com. They sent out their rep to "make it right". The original complaints included a horrible delivery driver, a representative that was leaving the company and didn't care about following through with what he promised, uniforms that we didn't care about, the uniforms not being what we wanted, etc. So lets continue from where the last complaint left off. Cintas sent out their representative to handle our issues. Because he came out right away I was impressed. And he did try to make it right, to a point. Yes he got us sent up with the right uniforms, which took over four months to get right. He gave us a $100 credit from their uniform book. He also told us to try out their carpet services. He said he wanted to start out fresh with a brand new contract, prices and all. Okay, so lets get this ball rolling. Mind you we are a fairly new business that is plenty busy than to be worrying about uniforms and what not. So we set down with the Rep. He gets us the order for uniforms and jackets we were looking for. Keep in mind every time I deal with this guy I leave the conversation more confused than I originally was and left with a what did I just agree to type feeling in my head. So he tells us we will not be charged while we are waiting for them to get our uniforms ready and that he is going to give us a credit and a $100. Not charging us while we are waiting on uniforms is not really a benefit when we don't have the uniforms so why should we be paying for them any way. So while we are waiting for these uniforms, which took weeks to complete and me having to send the jackets back repeatedly because they were wrong, we got offered to try out the carpet service. You know, while we messed up, lets get you to sign up for more of our products kind of deal. Well we didn't really get to try out this service, since they dropped off the carpets and never picked them up. The driver kept saying "we cant replace the carpets until you sign the contract". (We were waiting for everything to be completely right until we signed) Well how am I to try out a service when you cant even preform the service? All through everything the driver kept blaming it on the rep, and the rep kept blaming it on the driver, and if you throw in billing, its just a pass the buck situation. Now we are not to be charged while we were waiting on these uniforms, yet because we had auto billing they were still hitting the card. More calls, more blaming, I mean come on guys! While we are waiting for these darn uniforms, the wonderful driver keeps telling us, this is your last free week, acting like we are trying to get away with something. So we finally get the uniforms and jackets all set up. Each time they drop them off, they look still dirty, not ironed at all and heck the cuffs on the long sleeve shirts are still inside out. They've missed pick up several times because of holidays, not informing us that the pick up was off a day because of holidays. Now we have switched banks so they no longer have our card on file, thank goodness. In all this time our carpets have only been switched out twice. I've had to take the uniforms home and rewash them and iron them. I'm now being called on my personal cell line by their billing department. We have yet to receive a billing statement. All we get is the slip the driver drops off, and last time he tells us that hes not taking any more uniforms until he gets a payment of $100. And the kicker here is that we have yet to sign the contract. I'm sorry but I refuse to give this company a single sent. I don't want to be contacted or harassed by them any longer. I have spent a whole year working with them and waiting for them to "make it right". I'm finished with them!Desired Outcome: NO FURTHER CONTACT. There is no contract! do not try to make it right! You were given a whole year. I'm done dealing with this company! If I have to I will get a lawyer!Last time I complained, this company called me to make it right! I no longer wish to be contacted by them at all. I'm done with them!

Below is a summary of actions / communication to follow-up on the customer’s complaint.  Thanks.  Complaint #[redacted] Action taken by:  Justin L., General Manager – [redacted] Justin’s Notes: Bill C. and I met with [redacted] today.  All issues mentioned...

below were addressed with the customer.  I agreed to remove him from collections if he paid the outstanding invoices today.  He agreed to pay the invoices in question.  At this point, we are not resuming service. The collection agency was notified today to cease contact with [redacted].  Please let me know if you have any questions.      Brian .K. | Customer Experience & DesignCintas Corporation  office ###-###-####  [redacted]  [redacted] * [redacted]

Dear [redacted], Thank you for the message.  My name is Michael H. and I am the Vice President for Cintas responsible for [redacted].  In following-up it appears that the matter has been resolved.  If for some reason the information below is not true then please feel free to...

contact me to discuss further.  My contact information is [redacted] or ###-###-####.   On March 5th, 2013, a renewal agreement was signed by an individual representing themselves as the customers' acting manager.  On Wednesday, October 19, 2016 our local operation received a message to stop service.  The next day, our Service Manager responded with a visit Thursday, October 20, 2016.  During the visit and further conversation an agreement was reached for Cintas to continue service.    We are very thankful to count you as a valued customer. Thanks again, Michael

Our internal investigation did not uphold the allegations so we believe them to be false. Although we feel Cintas may have a valid agreement, to uphold Cintas' reputation in the market, in response to the strong belief of the owner of [redacted] that the agreement is not valid we agree to...

amicably part ways with no further actions on either party's part beyond the payment of services already rendered which AWA has agreed to.

Below is a summary of actions / communication to follow-up on the customer’s complaint.  Thanks. Complaint # [redacted] Action taken by:  Charley L., General Manager Charley’s Notes: The customer was receiving facility service products and cleaning chemicals from...

Cintas.  The business has issues with the total cost from very early on in the program.  Cintas had the SSR (driver) credit off product that the customer felt they did not need.  However, the customer would end up calling the Service Manager on the weekends to request additional product. The customer refused to pay for the extra product that was delivered on these weekends. Out of the 13 invoices that the customer was billed for, he only paid for 4.  Jerry E. (Service Manager) went out to visit the customer on several occasions, but the customer ultimately did not/could not pay for the service. On August 15, 2015, we lost the account and pulled all of the facility service dispensers. The customer had an AR balance of $1100 that was written off and Cintas intended to send the business to collections. However, Cintas chose not send them to collections nor did we pursue a breach of contract.  Our notes show this business closed within a few months of us stopping the service.  No additional follow-up with this business is needed.    Brian K. | Customer Experience & DesignCintas Corporation  office ###-###-####  [redacted]  
[redacted] * [redacted]