Edward J Bertagnolli, DDS

I called this Customer and also had Justin Rwho is the GM in
[redacted] call [redacted]
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In Summary:
[redacted] felt like he was being scammed by us replacing items on
his access control system that had been victim of a surge
We replaced his original panel and respective field devices that
were fried via lightning strike. The second invoice he thought was for
the surge but it was for additional card readers that his IT support had
requested. Finally, we left all of the surged devices on their site so
they could inspect them – full transparency. [redacted] didn't know that
His big sticking point was the third invoice. I agree with
him it seems odd that we replaced more field devices after installing a surge
protector. Tim agrees and said it should have been warranty work, based
on the surge protector performance. [redacted] is willing to pay for a
different surge protector that handles lightning better if that is what it
means
He only tried calling Anthony Bour FST and then First Aid
and Rental. Not sure why but he said we're a very confusing company to
deal with when it comes to all of our divisions. Justin reminded him that
he has his cell phone number and to call him directly moving forward. He
never reached out to Justin or Tim B(or even called the office)
We did give him a break on the November invoice., so should be
resolvedJustin said that he was already onto the next issue there – moving
card strike plates for new construction

Our Service Manager received a voicemail from this customer on
his cell phone yesterday, stating that they were going to file a complaint with
the Revdex.com if we didn’t call him back.   This was the first communication we
had regarding any missing mat.  Our
Service Manager returned the...

call within a couple of hours of receiving the
voicemail, left a voicemail for the customer, and then sent a text message to
the customer to let them know that we would find the mat, or credit them if we
could not find it.  The customer was satisfied and thanked our Service
Manager for the response.  Rod L., General ManagerCintas Corporation, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

Spoke with Customer on 3/2/2017 to discuss.  [redacted] to provide his back up documentation.  Left Sun follow up voicemail on 3/7/2017.  Holding for paperwork from [redacted] so that we can properly address and resolve his concerns.

Cincinnati Revdex.comNovember 3, 2015 Cincinnati Revdex.com Inc.1 E. 4th Street, Suite 600Cincinnati, OH 45202Dear Sir or Madam,It is Cintas' position that [redacted] has not followed the terms outlined in the standard service agreement which was signed by an owning member of [redacted]...

[redacted]. Cintas has had several conversations and meetings with [redacted] dating back to the installation of the program to resolve any real or perceived issues with the service but was told that nothing could be done. The original issues that were identified were based on necessary inventory levels, of which that information came from the customer. In this complaint, [redacted] indicates that they are exercising the "Service Guarantee" within the Cintas service agreement and that there is no contract because the signature of the owner was forged.The service guarantee clearly states that if Cintas fails to meet the terms and conditions of the agreement, the customer must send the General Manager those details in a certified letter. Cintas then has a reasonable amount of time to correct such deficiencies. [redacted] instructed Cintas to stop all services and then only after Cintas informed [redacted] that they will enforce the service agreement did they send a letter. The customer will not allow any service to resume, which does not allow for any corrections to be made. In addition, [redacted] made substantial changes to the inventories purchased on their behalf within the first couple services.This complaint indicated that the service agreement was not in fact signed by the owner. Cintas has been working with [redacted] to find a resolution for several weeks yet this is the first notification to Cintas in reference to the signature on the agreement. There are several email records from Cintas to [redacted] Management requesting the service agreement be executed by the owner and returned before any service would begin.It is Cintas' intention to honor the service agreement and asks that [redacted] do the same. The Service Agreement clearly identifies the responsibilities of both companies. The agreement was provided to the customer for review and later emailed to Cintas with their expressed approval indicating that they had sufficient time to review the terms and conditions. Cintas is very willing to find an alternative solution and has made several recommendations to Plant [redacted] of which all have been denied.Sincerely, Scott W.General Manager

Customer was open to discussing product inventory changes in order to reach a common ground on service.  Cintas GM addressed the situation personally and completed the agreed changes.  Customer felt that these changes would satisfy the owners concern while achieivng their budget cut from...

an expense standpoint.  This complaint has been resolved.

Cintas met with the owner of the business and came to an agreement to continue the service on a monthly basis providing a floor mat each month and paper towels on an as needed basis.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As a correction, Bill C. responded via telephone, not Mike F..
Regards,
[redacted]

Below is a summary of actions / communication to follow-up on the customer’s complaint.  Thanks. Complaint # [redacted] Action taken by:  Ken G., General Manager – [redacted] Ken’s Notes: -The Cintas sales rep mentioned in this complaint was identified as acting in an...

unethical way. -Sales rep is no longer with the company. -Starting on 06/26/15, the service team starting working with the customer on options to help with the bill, reduce inventory, pricing and so on. Customer refused service. -A breach letter was sent to the customer, but Cintas decided not to follow through on the breach. -Account was never sent to legal and the customer was not charged for breach dollar amount. -The customer account has since been closed.       Brian K. | Customer Experience & DesignCintas Corporation  office ###.###.####  [redacted]  [redacted] * [redacted]

We would like to thank [redacted] for bringing his concerns to our attention. Byron G., Service
Supervisor, met with [redacted] face-to-face to acknowledge
his concerns and work out a mutual agreement. [redacted] requested that the
day his account is serviced be changed and for our...

delivery driver to make sure that only the manager signs off on every
delivery. This account has been rerouted to a service day more convenient to this
customer and the SSR will obtain the manager’s
approval for every delivery. Both sides agree that this situation is resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  My view on the matter is that this company is being unreasonable, especially considering the fact I have mentioned multiple times that their sales rep clearly was not aware he was selling me a 60 month package. This was proven by his response when I wanted to quit my service, which I have saved in the form of text messages. I have spoken with the company on the phone, and while they continue to be polite, they are persistent and non-budging that they intend on collecting the $4900 buy-out fee. As a small business owner who does not need the service, their suggestion that they are trying to work with me to retain my business is insincere. I have made it clear that I cannot afford to pay $100 / month for a service I do not need, and therefore they are to pick up their belongings next Tuesday.   The ONLY response I will accept from this business is for them to pick up their belongings, bill me for any outstanding weeks of CURRENT service and sever ties. 
Regards,
[redacted]

The final invoice that the Customer received was for dispensers that have not been returned.  Cintas will issue a credit for this charge in a gesture of goodwill.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Below is a summary of actions / communication to follow-up on the customer’s complaint.  Thanks. Complaint # [redacted] Action taken by:  Mike D., General Manager Mike’s Notes: At the time issues arose, the customer was 12 months into a 5 year contract.  The customer...

received a much lower price from a competitor.  As a result, the customer claimed they wanted to stop Cintas service due to service issues.  I met with the customer multiple times and coordinated counts of product at all four locations.  I told the customer I would cover the costs of emblem switch-out for their new location.  I also told the customer I would only charge for damaged and returned garments I could prove via count sheets.  These conversations appeared to lead to confusion that Cintas would never charge the business for any set up costs or lost garments.  High turnover at this customer created many of the issues with adding new employees and the setup charges associated with that.  Also, as employees left, procedures for collecting employee uniforms seemed to be lacking – which led to many lost garment charges.  Unfortunately, legal had to get involved in how to move forward with this customer.  Cintas negotiated a 50% cost reduction on the price of LRs and the customer signed a new five year agreement with Cintas.  The customer later closed the [redacted] location and to my knowledge the relationship at the other locations has greatly improved.  No additional follow-up is needed with this customer.    Brian K. | Customer Experience & DesignCintas Corporation  office ###-###-####  [redacted]  
[redacted] * [redacted]

Cintas Service Manager met with [redacted] Thursday morning. Both missing jackets were delivered to him. One of his pants was the incorrect length and it has been ordered  for delivery Monday, 12/11.

Concerning the Original complaint that I filed regarding cintas and they discrepancies in providing me and other coworkers with their ordered company jackets with correct sizes. Cintas general manager came and met with me personally and correctly provided me with the items which I ordered. But, coworkers also have been waiting for their uniform jackets for months?

Cintas Fire Protection has spoke to [redacted], The $70.00 that [redacted] had paid was for 2 Extinguishers that were tagged by the previous company prior to Cintas.  We have credited this year's invoice, but will not refund last years invoice.