Elite Healthcare Medical Group, PLLC

At Progress Residential, we judge ourselves by our residents' experiencesOur mission is to provide the highest quality service to our future and current residents, employees, and investors through professionalism, integrity, and responsiveness.? The Senior Portfolio Operations Director has spoken to the resident and confirmed that contractors were out on site last week to start work on all outstanding issues.? We can also confirm that all outstanding issues have been resolved.? Senior POD confirmed that the resident is happy with the work completed, and all concerns have been handledThis complaint can be closed as it is resolved

Thank you for speaking with our Portfolio Operations Director about this issueI'm happy to hear that you will be sending over of your most consecutive electric bills for a credit reviewPlease let us know if you have additional questions or concerns.?

Progress Residential’s policies and procedures are developed and maintained to ensure that all applicants and residents receive the same exceptional level of customer service and care, experience equal treatment and respect in all circumstances, and for the protection of their best interests and those of Progress Residential According to our records, this is a complaint over a holding fee of $After further conversations and review with MsJ [redacted] and Accounts Payable this complaint has been resolvedWe will investigate internally the breakdown of communication with the resident and holding fee, prior to this complaintWe ask that MsJ [redacted] would please remove her complaint due to the findings of the investigation?

? I received my deposit today not on 12/? The application does not state you would be charged taxes until u pay then it showas taxes are charges?

Hi, KarenThank you for reaching outOur records indicate that a service request was created then deleted by the same individualAdditionally, our vendor reached out 6/to clarify the problem and was told that you had not ordered work on the propertyWe would be happy to create a new work order and resolve these issuesPlease let us know how to proceed.?

Per Progress Residential response I am not satisfied.? Due to? my main complaint is getting monies reimbursed for the March payments and the for touch up paint.? As I stated before, I touched up the requested spots that the pre inspector suggested.? (so that Progress/maintenance team) could just paint over the touchups) per inspector.? ? Again, I had lived there for years with? (Park Ave Realty -May 2014) before Progress Residential took over in( DEC2017).? Never made holes in walls or hung pictures.? Pre inspector stated that the walls were in excellent condition for living at Twin Spires for years.? (Military Clean).The above mentioned reimbursements, Progress Residential is not acknowledgingThank you for your support in rectifying this issue.V/R, [redacted]

Progress Residential apologizes for any inconvenience this may have caused Ms [redacted] We have and will continue to address our customer service procedures and processes to provide better customer service to Ms [redacted] and our residentsThank you for choosing Progress Residential!

Progress Residential has misrepresented the details of? accurate information in their favor in the attempt to deceive the Revdex.com officials.? The information provided in their response occurred in July before I moved into the residence in August and has no bearing on the current situationI paid my rent in Sept without incidentThe October payment was made using preset radio buttonsin my experience Progress Residential has absolutely no integrity, customer service skills, or mere compassion for another human being.? They cannot be permitted to continue to disservice people for the financial gain of the company.I can forward several emails received from staff at? Progress Residential? that confirms information inconsistent with the information provided in their response to Revdex.com

Mr [redacted] , ? We appreciate you for reaching out to us to resolve your issues and apologize for any inconvenience this may have caused.? We have reached out to our onsite reps to help with the issues to see if they can help resolve the issue.? We take all of our residents’ concerns seriously and hope to be able to resolve these matters within our policies and procedures and subject to local laws and regulations.? Thank you for your continued patience.? Thanks

Hi, ***Thank you for your feedbackWe're happy to hear that you have been working with our local team to resolve the issues in your homeIt is our understanding that everything has been addressedPlease let us know if you have additional questions or concerns.? ?

We apologize that Ms [redacted] feels this wayThe Progress Residential team has spoken with her on three separate occasions during the month of September to resolve the issue she experienced with the Rent Café systemWe have also verified that she will not be late charged a late feeAt this point, we consider this matter to be closed

Hi, [redacted] After looking into this matter further, we can confirm that after an initial dispute with our Accounting team the resolution document was signed by youWe've attached that for your referencePer the resolution document, once it is signed the dispute is considered resolvedPlease let us know if you have additional questions.?

Thank you for reaching outIt is our understanding that Ms [redacted] 's bank is currently holding the funds as we do not have themOur Director of Centralized Operations has reached to discuss this matter further but has yet to hear backPlease give us a call at your earliest convenience at [redacted] .?

Hello, We are deeply sorry for the confusion surrounding this matterThank you for your patience and for working with our team to resolve thisLet us know if you have additional questions or concerns.?

Hello, We're sorry to hear that you feel this but are happy that the final resolution document was signedThank you for working with us on this matter.?

I NEVER signed a lease with Progress Residential and am technically owed my entire deposit back due to that factI signed with Crye-Leike RealtyHad I signed a lease with you, I would agree to charges for the blinds, the cabinent, the carpet repair, light bulbs and trash removalJEROME in your office had already offered to remove the carpet cleaning, interior cleaning, A/C filter charge (which was not old anyway), and the shrub trimming charge (my mosheet documents that the yard was not taken care of when I moved into this houseHe tried to bully me into signing the agreement with these charges taken offAs you see per the attached, was shown for paint charges, which seems right as the move-out inspection man noted "scuffs" on the walls, and told me they could probably just paint one or two of the walls in the house to fix itAny pictures of walls would look bad if you took individual zoomed in pictures of each scuff and scratch found in square feet! Laws allow for wear and tear, and years of wear and tear is all the walls gotYou are trying to make me pay almost a thousand dollars for paint for your next tenant, and that is ridiculousEspecially since I have proof in the form of a screenshot of my account where it did not cost that much(please see attached)I expect the paint charges, carpet cleaning charges, interior cleaning charge, A/C filter charge, and shrub trimming charges to be removed from my account, which would the amount owed back to me By law the timeframe for returning my deposit has already lapsed on your endIf I am not returned my deposit at this time, I will immediately proceed to court and will file suit against your company for my entire deposit since I did not sign a lease with you, and I guarantee it will cost you more than in attorney feesAlso, I have posted comments and questions on your facebook page; however, you blocked me and did not even respond to meThat is very unprofessional.?

As mentioned, we would be happy waive the fee if the proper documentation is providedPlease attach this documentation to your claim or submit to [redacted] Thank you

Thank you for your feedbackWe have asked [redacted] to provide official documentation from the bank that a payment came out on 4/1/to Progress Residential or Rent CafeAfter not being able to provide this documentation, we asked that [redacted] have the bank contact us directlyWe received an email from the bank in question, but after we called to verify the source, we found that email and phone number on the email did not belong to anyone at that bankAs stated, we will offer to? waive the late fee if a redacted bank statement or verifiable letter from the bank is brought in regarding the payment in question

Hi, ***Thank you for your feedbackIt is our understanding that on 8/the trash company made a special pickup to your homeOn 8/the company delivered? a new bin to your homeAdditionally, you will receive? a $credit for the? inconvenience? of your microwave not working as well as well as a credit for the trash bill and serviceIt has been sent to our Accounting team and will be posted shortly to your ledger.?

We apologize if Mr [redacted] feels he was misledOur local team had to cancel the previously scheduled work order to repair the door in his home after not being able to reach the residentWe have rescheduled maintenance and are reaching back out to the resident today