Elkford Dental Centre

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I guess you have not read my copmplaint. NOONE ANSWERS THE PHONE!! I have called multiple times everyday, even waited for over an hour.Can you guys call me!!! And read my complaint.you guys just dont care!!!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Return Merchandise Authorization has been issued and customer will not be charged a return ship fee.

Our system shows that we received 2 emails from the customer on November [redacted] and that responses were sent the same day. I believe the customer may have misinterpreted what the automated email indicates about returns. The email says “ If the order error was not made by FragranceNet.com, a reduction...

of your credit will be taken to cover the cost of return shipping” Since the customer is making a claim regarding the quality of the product, we will not deduct the shipping charge. We are currently awaiting customers return. Refund will be issued upon receipt. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

They were given  every opportunity to respond via text via email via phone and I have yet to hear from them before I ever contacted [redacted] before I ever contacted the Revdex.com yes [redacted] sent me a $25 gift card I stated that in my complaints that is not resolution to mean resolution is the company returning my emails my messages   Not [redacted] the statements I make are not balls if you need proof let me know I will forward you everything sent to fragrance net.com prior to contacting Google. 
If the company feels that [redacted] is responsible for  their disputes it needs to be listed on their site don't contact us contact [redacted] as stated to me that they never heard back from fragrance net.com so come again with your resolution just because [redacted] resolved it it has not made me whole I still want an apology for your failure to respond fragrance.net   If this is being unreasonable then so be it but what I say is not untrue it has been stated not only to the Revdex.com but it was also stated to [redacted] trusted sites that I was not happy with the resolution and that I still expecting a contact from fragrance net.com and an apology for all the time and crap they put me through.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Return Merchandise Authorization has been processed and return label sent to customer.

We do apologize if any of our coupon advertisements are not clear and has caused some confusion. Unfortunately, all of our coupon discounts state that they cannot be combined with any other offers. We are unable to apply more than one coupon offer to customers existing order. Thank...

you[redacted]

We have searched our database for [redacted] and nothing was found in our system.  The email used on this customer's order was [redacted].Return Merchandise Authorization has been processed and a return label sent.  Order will be refunded upon receipt of return...

product.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Return Merchandise Authorization was issued on [redacted].2015.  Refund will be issued upon receipt of return.

Refund issued for $23.99.  Product does not need to be returned.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response by the business is disingenuous.  The document presented as "evidence" that the offer may be refused is nothing more than documentation from their website, which does not reflect the reality of how the ordering process actually operates.  If an order is placed on the website, the "free offer" is presented.  I definitely "rejected" this offer as I was given a choice of several magazines, none of which interested me.  Despite my "rejection" of this offer, I started to receive magazine subscriptions against my wishes, and my personal information was shared with a third party, also against my wishes.This kind of inconsideration by businesses is why I reject this resolution until Fragrancenet.com can provide more positive proof that their website will not forward information to M2 Media unless the purchaser provides positive acceptance that they are subscribing to the magazine, meaning that a customer's inaction or requirement of "opt-out" will not automatically cause a subscription to be created. They should test their website for operation to ensure that it is in fact performing the way that is stated in their documentation, which at the time of my complaint it was not.  To accurately check if the site does allow opt-out requires a purchase be made, and without assurances that it is working properly, I will not make a purchase to verify its operation, so I feel it is fair to ask Fragrancenet to do the checking.It seems the businesses involved are often of the position that no harm could
come by receiving a free magazine or two, but they often don't consider
all possibilities. In my case, my mailbox is quite small but sufficient
for receiving all my bills. While traveling, this billing-only mailbox
began receiving magazines, and so my mail was delayed causing a bill to
be delayed, and resulting in late charges.Previously, courts have viewed "inaction as acceptance" to be valid terms, but more recently have been rejecting these defenses in lawsuits where monetary or personal damages have occurred, especially when privacy policies are concerned. It should serve as a reminder that although Fragrancenet is a New York corporation, it is doing business in California and other localities and must make note of the codes in those areas (example: the California Transparency in Supply Chains Act is applicable to many large companies based outside of California that wish to sell to its residents). I hope that Fragrancenet can research this trend for themselves and see they should be distancing themselves from companies such as M2 Media that are not in compliance with current case law. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have read customers complaint and we will like to express our sincerest apologies for the non-received package and the frustration while attempting to contact our Customer Service Department. Unfortunately, we do experience high call volume that causes longer hold times for our customers, however, we make every attempt to assist each customer within a timely fashion. We do offer our customers additional ways to contact if or when assistance is needed regarding their purchases. Our records show that customers payment method has been refunded in full and typically refunds appear on accounts within 4-7  business days from the date of process. On behalf of myself and [redacted], we would again like to apologize for the inconvenience and please contact us again if further assistance is needed. Thank youCustomer Service

Resent Return Merchandise Authorization again to [redacted].  Once return is received a refund will be processed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I never...

received any RMA authorizations from the business nor a single Email response.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:I just received my package from fragrance net.com tonight. I do not understand why they said there was no record of my order but problem solved. I do believe that customer service should be improved by this company. Thank you
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The order was placed December **, 2016 and order did not begin processing until we were back from the weekend and the day off for holiday. The customer made request on the web to cancel the order and it was cancelled. The funds were successfully transferred to his payment method on January...

** 2017 for the amount of $49.48.  Thank you.

This customer cancelled his order on our website.  He then called and spoke to a CS rep to confirm cancellation.  Refund was automatically issued for $48.98 on 11/**.  Please have him check with his credit card company as to when the credit will be reflected on his statement.

Balance of $13.46 has been refunded.

Spoke with customer on 12/**/2015. No movement with common carrier; refund issued in full.