Elkford Dental Centre

Customer's email was responded to on 12/**/2015.  Return Merchandise Authorization has been sent and customer will be refunded upon receipt of return.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business is continuing to argue the point using tactics which are similar to the way they do business. Before I address the response, I should add:THIS BUSINESS SHOULD NOT RECEIVE AN A+ RATING FROM THE Revdex.com.  Due to the number of complaints and bad reviews outnumbering positive reviews, I'm shocked that the Revdex.com would continue to rate this business as A+ and allow the business to continue to prominently display such a rating on the front page of the website.The pictures being displayed by the business as "proof" are not in the normal flow of ordering. To even imply that a customer is "not reading" shows that this business exhibits a basic lack of customer service skills. That their site requires digging deep down into several pages of policies to assure integrity of private customer data should be troublesome to most consumers.The reality is that after placing the order, I was confronted with a "Free" offer window.  I was not interested in the "Free offer" after seeing it was likely from unscrupulous magazine subscription sellers; I also was not interested in the $20 "rebate" offer as the trouble of it is hardly worth the reward.  All I wanted was the product for which I placed my order, for which I received, nothing more and nothing less.  Instead, my information was shared without my EXPRESS consent.  That's all this is about, and Fragrancenet will not agree that this is what happened, and it seems the company is unwilling to discontinue this questionable practice.  Instead, they will continue to respond to the complaints with non-related excuses. The website also states that the magazine is "Entertainment Weekly" or that men will receive "Golf", but I got "People" which is another part of the problem.The longer Fragrancenet continues to try and blame me for the issue, the longer I will continue to dissuade others from purchasing there. If the company had responded to this complaint with an apology and an inquiry into the website to ensure it does business as it should, I was prepared to accept the resolution and then make another purchase--I only buy high end products and it would have been many hundreds of dollars. Now they've lost my business and probably the business of others. Blaming customers rather than having genuine concern for business practices does not warrant a positive rating from the Revdex.com, but at least the handling of the situation will now be viewable by all.Even some of the product that I received, which was advertised as "new", had been previously opened and should not have been offered as new.  I am not debating that issue here because there is a return policy in place but I shouldn't have to use that policy.
Sincerely,
[redacted]

Tracking on [redacted] displays delivery date on 12/**/2015.  Tracking #[redacted].  Will refund if package not received by end of day 12/**/2015.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
...


[I have mailed the product here is the tracking # [redacted] & I would like a FULL refund not deducting the 20% restocking fee since the item wasn't authentic! 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please let us begin with our sincerest apologies for any inconvenience endured while attempting to contact our Call Center Division. In addition to contacting our Division by telephone, we can be contacted by email, text, live chat and by requesting return information on our website by email. Our...

records show that customer spoke with an agent from our Call Center Division and return information was provided. Upon receipt of the returned items, a full refund will be issued back to the original payment method. Contact us again if further assistance is required. Thank youCustomer Service

Common carrier delay - additional 10% applied to this customer's order and shipping fee has been refunded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:r Answer Here]
 The business is not an honest business   The package was never given to shipper.  The label was created, but nothing was shipped   I called and emailed numerous times and asked for a call(the hold times on all of my calls were 45 minutes to more than an hour   In the business own response to you they stated that the merchandise was shipped to me at no charge and a refund was issued   That is a lie   Customers beware of this business   They lie and are not honest and reputable   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 They are lying, they can send a stop order to the [redacted], they just refuse to do so. [redacted] stated that only the shipper can request a stop order. Also I don't know who is responding to me and what their title, ID number is etc...See the attached documents.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Return Merchandise Authorization created and return label sent.  Refund will be processed upon receipt of return

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved will
 
 Well the only truthfully thing they said was that I received my items. Yes I did and they were broke, so I called them to advised them off the situation. This business is far from professional, they allow their agents to talk to customers any kind of way. I was cussed out, hung up on, basically mis treated  I have a one year old who likes to get into things so I'm supposed to keep broken glass. That's horrible! I tried to call them as soon as I got my package but it is hard to reach them! I couldn't just keep the glass laying around and I risk my daughter getting hurt . I had already got some stuck in my foot so I didn't want to risk it . so they are insane telling me to keep broken glass around my house. If that wouldn't  happened to u..u would be mad to but they thought it was funny
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Refund has been processed for two damaged items

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] The purchase I made was for $97.49 and my band...

account was only refunded for $9.74.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT...

been resolved because:

All I have  ever recv'd from fragrancenet.com is excuses for why they will not refund the purchase amount! I don't want excuses I want a refund. Why is this so complicated for you to understand? Cynthia S[redacted] [redacted]

Replacement package was delivered on 11/**/2015.  Please confirm receipt.Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution of repayment is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

$10.00 refund processed.  Please advise customer wants to return product.

[redacted] contacted us via chat (transcript attached).  Package was lost in transit and a refund was issued to her [redacted] account on 1/*/2016 - copy attached.

Order was placed 12/**/2015 and delivered 1/*/2016.  Refund issued.

We received notification from customer today, September **, 2017, in regards to the item she received. We would like to offer our apologies for the condition of the product and we have provided customer with a prepaid postage return label so that the item can be returned. Upon receipt of the...

item, a full refund will be issued back to customers payment method.Thank youFragranceNet.comCustomer Service