Elkford Dental Centre

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The credit should be for $68.98, not $48.98.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] spoke with two (2) customer service agents and after listening to the recordings of both conversations, I did not hear either agent say anything “hateful” or ”demeaning”.  However, the 2nd agent [redacted] spoke to was terribly rude to her. Although our policy did change regarding coupons over the phone, neither agent did anything to help [redacted] place her order on the web, nor did either agent offer to place the order on our website for her which is TOTALLY UNACCEPTABLE.  Our agents were well educated when our policy changed regarding coupons over the phone.   I find it deplorable the way [redacted] was treated.  Both agents have since been “re-educated” and I trust they will not make this type of error in the future. I sincerely apologize for the frustration [redacted] received regarding our services and would like to offer her a $25 gift certificate should she choose to use our service in the future.  This gift certificate will be accepted over the phone and if [redacted] would like to use a coupon as well, please assure her that the Customer Service Representative will honor her coupon. The $25 gift certificate code is:  [redacted]. If [redacted] has any questions or concerns, please have her reach out to me directly. Thank you,Susan L[redacted] Director, Human Resources [redacted]

Tracking has been updated with common carrier.  Delivery is scheduled for 12/**/2015.  Can be confirmed at [redacted]; tracking # [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Orders are processed in US Dollars.  Customer was charged $242.59 in US Dollars and the refund has been issued in that amount in US dollars

FragranceNet.com has received customer’s complaint and we have issued a refund to customers payment method for the cost of shipping.   Please contact us again if further assistance is required.   Thank you FragranceNet.com Customer Service

Return Merchandise Authorization processed.  This order was placed on May [redacted].  Since it is beyond the date of return policy, we can only offer a gift certificate upon receipt of the return.

Shipping has been refunded.  If customer is going to institute a chargeback we will need the products returned.

The products in question are from three different orders - two from 2015 and one from February 2016.  Return Merchandise Authorization has been processed and return mailing label sent to customer.  This customer never contacted us regarding their concerns.  Since these orders are far...

beyond our published return policy, a gift certificate for the value of the return will be generated upon receipt of the product.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[We do not want a gift certificate and have expressed so previously. Let's just drop everything. It was a very expensive lesson to learn.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Additional 5% has been issued.  Customer will see a refund for $3.78.

Shipping refund of $8.95 has been processed.

Our records show that this order was placed with [redacted] on July *, 2016. As stated on our website regarding our Return Policy; we provide our customers 30 business days to contact us to request return for refund. We received customers request to return an item on November **, 2016. At the...

time of request, the email correspondence stated that the refund will be in the form of a gift certificate as the request to return has exceeded our 30 day time frame. I will include the customers email as well as our response below. [redacted] is still willing to offer the gift certificate however, the item needs to be returned back to our facility first. Customer has been previously provided with a prepaid postage return label and we are waiving the cost for return shipping. In addition, we do not have the ability to refund the original payment option as we do not have access to customers credit card information. Payment information are not stored and kept on file as [redacted] is PCI compliance and we are unable to prevent this security requirement. Please find the original email sent to and from customer below.Thank you[redacted]Customer Service
[redacted]
Thank you for contacting [redacted]. In response to your email, we apologize the way your order has been received. We have set you up for a Pre-Paid RMA label to return the item back, therefore the issue can be further addressed with our buyers. Please keep in mind, however due to this order being over 30 days you may expect to receive compensation in the form of a Gift Certificate once it has been returned back to our company. Please contact us again if you need further assistance. Thank you, [redacted]Customer Service [redacted] Trusted Online Since 1997, Over 15,000 Genuine Brand Name Fragrances, Skincare, Haircare, Candles, Aromatherapy & more... [redacted]

This order was placed on February [redacted], 2016.  Customer called for a return on May **, 2016; far beyond our return policy date.  Item was received in our warehouse on 6/**/16 (again, far beyond return policy guidelines).  The returns division informed us immediately of the condition...

of the return which was completely empty and with no signs of leakage.  Please refer to photo attached.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because No refund has been received and I didn't place the second order, however when I go to the website the tracking number noted isn't found with [redacted], which leads me to believe the items weren't sent. (I haven't been charged the 110.19 either.) So the second order issue is resolved if they did indeed cancel the order. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The return policy is posted on our website and we offer our customers  30 business days from the date of purchase, to return merchandise for refund or replacement. This order was originally placed on December **, 2015 and that date exceeds our time frame of compensation.Our records show that we...

received one correspondence from customer regarding this matter and that was received on August **, 2016, and at that time we explained that we were unable to offer compensation for the damage.  We apologize for any inconvenience. Thank youFragranceNet.comPamela M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Return Merchandise Authorization created and return label has been sent to customer.

A response was sent to this customer on 4 different occasions.  Order shipped and still in transit with Global Access.  A refund will be issued.