Elkford Dental Centre

When we researched this package we found there was no movement with the courier.  A claim has been issued for the lost package and a full refund was given to the customer via [redacted]. Thank you.

Return Merchandise Authorization has been created.  Refund will be processed upon receipt of returned merchandise.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

[Your Answer Here]The item has not been received by me (nor have I received any shipment notice) and the company REFUSES to honor my MANY requests to call me to discuss this matter.  Please ask the company to CALL me and discuss the details of the shipment.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer requested replacement.  A return merchandise authorization was previously emailed to this customer.  Once the return is received, a replacement order will be processed.

Refund was issued on 12/**/2015 for $76.92.  Credit card company has one full billing cycle to refund the account.  Please check further with them.

In response to [redacted] email of 9/**/2015; our customer service department responded with a request to verify shipping address so that an order could be reshipped.  Tracking shows package out for delivery since 9/*/2015.Please verify shipping address so that we may reship order. ...

Address on file is:[redacted]
[redacted]
[redacted]

This customer was emailed twice to the outlook account that was used in the order.  Resent to gmail address on this complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: 
The company states that it has...

issued a refund, but no refund has been issued as of yet. This is the same company that said my purchase would arrive in 4-7 days, and it never came. I accepted their lie the first time; I will not be fooled so easily the second time around. This issue is absolutely NOT resolved.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our Customer Service Manager will be reaching out to you shortly. You will be refunded for the shipping cost per your request. Thank you!

This customer is claiming an unauthorized purchase.  However, customer's [redacted] information is verified.  She needs to file the dispute with [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Refund was issued on 12/**/2015 and can take up to seven (7) business days for it to process through credit card company.  We cannot expedite as we have not control over the process

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] When I placed the order, my understanding was the days of standard shipping, which the company did not deliver within. I called looking for when the order will deliver and the customer service representative was VERY Rude and said maybe I should have paid for express shipping, 8 days is not their standard shipping timeI will never order from this company again, obviously their delivery days are a joke, from reading other reviews, I am not alone in regards to the delivery.  I feel my shipping charges should be refunded, if I wanted to return the merchandise, obviously I would have to pay to return this which I am not going to do
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Return Merchandise Authorization was issued on 12/**/2015 and label was emailed.  Will resend.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Negative. I called in multiple times on June [redacted], much earlier than that, but each time I called the customer service department, I was on hold for over 45 minutes. After calling multiple times I was finally connected to a customer service rep after holding for 25 minutes. I was told I was being charged the full amount and would have to wait for them to issue me a refund. They charged me for the full amount of the order. On 6/**/15 $82.48 was posted to my bank account. I had to wait for them to issue me a credit of $54.74. If they knew they were not going to send the full order, then they should have only charged me for the product they provided, and not the full amount. The amount was still in "pending" status with my bank and could have been changed by Fragrancenet.com. I know this because I called my bank and tried to do a stop payment, but because the amount had not posted yet they were not able to do that. I also emailed multiple times on June [redacted] asking to cancel my order (see below) with no response. I have also been in contact with [redacted] - [redacted] and she has emailed me twice saying that someone from Customer Service would be reaching out to rectify the situation and I have heard nothing. See her emails below as well.FIRST EMAIL:June [redacted] 12:52 PM[redacted] 
[redacted] 
[redacted] 
[redacted]SECOND EMAIL:[redacted] 
[redacted] 
[redacted] 
[redacted]FIRST EMAIL:[redacted] Jun *Please cancel my order. I see that not all of it is shipping and the only reason I ordered 2 items was because of the sale. I have been on hold for 20 minutes trying to get more info and just want everything canceled. Thank you,[redacted]
SECOND EMAIL:[redacted] Jun *This is not a positive customer experience and I will not be doing business with you again. I ordered 2 items this weekend and without checking with me first, you decided to only ship one of the items and then offer me a reduced discount for my next purchase. I emailed and also called to cancel the entire order. I waited on hold for over 25 minutes only to be told that the order can't be canceled and my only option was to send the product back and wait for a refund. In all of my online experiences, if something is missing or out of stock, the company will notify me prior to a partial shipment. I would have liked to make the decision on this. I only added the [redacted] because of the sale and because I was ordering the [redacted] (which was the reason I placed the order in the first place). Now, I am paying shipping on one item instead of 2, am not getting the original item I wanted, and my only option now is to send the item back and wait for a refund. The customer service associate that I spoke with was unfriendly and obviously didn't care at all about my issue. Expect the [redacted] to come back as soon as I receive it. Also, know that you lost a customer over an issue that should be a simple resolution that could have happened had you communicated the issue to me prior to shipping out part of my order. [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
 [redacted] [email protected] 8This is not a positive customer experience and I will not be doing business with you again. I ordered 2 items this weekend and without checking with me first, you decided to only ship one of the items and then offer me a reduced discount for my next purchase. I emailed and also called to cancel the entire order. I waited on hold for over 25 minutes only to be told that the order can't be canceled and my only option was to send the product back and wait for a refund. In all of my online experiences, if something is missing or out of stock, the company will notify me prior to a partial shipment. I would have liked to make the decision on this. I only added the [redacted] because of the sale and because I was ordering the [redacted] (which was the reason I placed the order in the first place). Now, I am paying shipping on one item instead of 2, am not getting the original item I wanted, and my only option now is to send the item back and wait for a refund. The customer service associate that I spoke with was unfriendly and obviously didn't care at all about my issue. Expect the [redacted] to come back as soon as I receive it. Also, know that you lost a customer over an issue that should be a simple resolution that could have happened had you communicated the issue to me prior to shipping out part of my order. [redacted] [email protected] 8This is not a positive customer experience and I will not be doing business with you again. I ordered 2 items this weekend and without checking with me first, you decided to only ship one of the items and then offer me a reduced discount for my next purchase. I emailed and also called to cancel the entire order. I waited on hold for over 25 minutes only to be told that the order can't be canceled and my only option was to send the product back and wait for a refund. In all of my online experiences, if something is missing or out of stock, the company will notify me prior to a partial shipment. I would have liked to make the decision on this. I only added the [redacted] because of the sale and because I was ordering the [redacted] (which was the reason I placed the order in the first place). Now, I am paying shipping on one item instead of 2, am not getting the original item I wanted, and my only option now is to send the item back and wait for a refund. The customer service associate that I spoke with was unfriendly and obviously didn't care at all about my issue. Expect the [redacted] to come back as soon as I receive it. Also, know that you lost a customer over an issue that should be a simple resolution that could have happened had you communicated the issue to me prior to shipping out part of my order. [redacted]Jun 8SocialTo[redacted] MarincovichJun 12 at 12:52 PMHi [redacted]! Thank you for your email and we sincerely apologize for the issues with your most recent order! I have sent your email off to our customer service team for their assistance so please be on the lookout for a reply. Please let me know if you need anything else! Best Regards, [redacted][email protected] (727-3867) Ext.896 Follow Us: Online Since 1997, Over 14,000 Genuine Brand NameFragrances, Skincare, Haircare, Candles, Aromatherapy & more...SocialTo[redacted] MarincovichJun 12 at 12:52 PMHi [redacted]! Thank you for your email and we sincerely apologize for the issues with your most recent order! I have sent your email off to our customer service team for their assistance so please be on the lookout for a reply. Please let me know if you need anything else! Best Regards, [redacted][email protected] (727-3867) Ext.896 Follow Us: Online Since 1997, Over 14,000 Genuine Brand NameFragrances, Skincare, Haircare, Candles, Aromatherapy & more...Jun 12 at 12:52 PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because The company responds that they sent 4 emails, however except for the original emails for order confirmation I only received THREE responses. Also if the items were sent why did I not receve a tracking number via email as is their company policy and why was I sent a contradictory email saying it was still being processed and my order status on their website was not changed from "in warehouse". Plus more tellingly I havent received it.Yesterday an email stating they would refund my money was sent to me but they are only refunding $242.59 which is the amount in australian currency. I paid $310 US currency for the items. $310 was taken from my card and I want the full purchase price of $310 refunded.    In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This order was delivered on 7/**/2016.  Please refer to attached.  Customer did not enter their email correctly when placing there order, that is why no communication was received.

Order has been reshipped and tracking information will be emailed to customer

Refund has been issued in full