Elkford Dental Centre

Please note that although we are unable to locate any correspondence between the customer and a Customer Service Agent, we were able to locate the purchase made on August *, 2017 in our system.  The order number is [redacted] and out records show that email notification was sent to customer...

acknowledging receipt of order and shipment. This order shows that it was delivered on August **, 2017 and it was delivered within the suggested time frame quoted, 4-7 business days. We would like customer to  confirm that this package was received prior to issuing a refund to the account. The tracking number to support this delivery is [redacted] and this information can be confirmed at [redacted]Contact us again at earliest convenience. Thank youCustomer Service

Return Merchandise Authorization has been processed and return label sent.

Return Merchandise Authorization processed and return label sent to customer.  Will be refunded upon receipt of returned package.

Customer has been refunded in full

Order delivered on 12/**/2015.  Shipping delay refund of $13.95 has been processed.

Order was placed on Friday, July [redacted], 2016 and shipped on July [redacted], 2016 and package was delivered within 7 business days.  Customer chose our stand delivery which is not a guaranteed service.  Tracking shows package has been delivered.  Please verify receipt so that we may process a...

Return Merchandise Authorization.

Returnf Merchandise Authorization has been created and label sent on 12/* customer.  Refund will be processed upon receipt of the return.

Order was placed on 10/**/2015.  Normal processes cannot refund original form of payment.  Check will be sent for $37.59,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

[Your Answer Here]
 I did receive RMA's, but I would like to keep this open until I receive a full credit. If you read reviews on the company many are saying that they are still waiting for a refund. I also do not understand how it is legal to sell fake perfumes?! I brought these to a department store and two of the perfumes have been discontinued. This is fraud! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
She was right about the amount paid I got the amount confused with another purchase order from another company I advised the person whom respond to this complaint that my boyfriend received it and open it so I ask if they could refund the priority shipping that I have not received within that time frame she has yet responded. I would be satisfied with getting that back considering I didn't get it on the [redacted] as stated on the usps website. It was delivered on the [redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for this inconvenience. After speaking with the customer it appears that the [redacted] rep may have been attempting to locate their order in their own system. We have resolved this issue and issued a refund for the damaged item. Thank you.

Thank you for reaching out regarding your service issue. When Customer Service researched this complaint it shows that the courier changed the delivery schedule while the package was in transit. We told the customer that we are not responsible for the updated delivery dates. However, we did...

partially refund the customer for this hassle and the package does show delivered as of December [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

RMA issued and there will be no restocking fee

This customer never contacted us regarding their concerns.  Since these orders are far beyond our published return policy, a gift certificate for the value of the return will be generated upon receipt of the product.

The courier has stated that the package was delivered to the customer a few days ago. Customer service has responded with reassuring customer about the delivery. In addition, the customer was offered an incentive to remain a loyal customer. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved becaI have NOT received a return label nor any other messages from FragranceNet.com concerning this order.  I have only received numerous sale emails but nothing else addressing my return or where to get a label.  I used the shipping label from Shoprunner to return the product and will NOT be ordering again in the future due to this type of poor customer service and not being able to speak directly to anyone concerning my order.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We sincerely apologize for the frustration and inconvenience regarding [redacted] order with us.  Referring to [redacted] email to our Customer Service Department on 3/**/2016, he only asked for a refund which was promptly processed for his lost package.  As you can see, from the [redacted]...

tracking information attached, the order was placed on February [redacted] and shipped on March *, 2016.  Although we were efficient in filling [redacted] order, [redacted] seems to have lost track of it, which is beyond our control.   $90.73 refund was processed on 3/**/2016.

Our records show that the customer contacted us and stated that 2 of the 3 bottles were received damaged and he has been refunded for 2 bottles. His claim is slightly different on Revdex.com and now he wants a full refund. I will reach out to customer to verify if any of the items were salvageable and I...

will make him aware of the refund of $46.18 that has already been issued.

We need to know if this customer has filed a dispute with their credit card company before we can process a refund.  We have reached out to [redacted] and are awaiting a reply