Elkford Dental Centre

We apologize for the service that you received. Our Customer Service Manager is researching the issue with the phone line. In the meantime, I was told that your orders are both due to arrive this week no later than Friday. Thank you!

Customer placed this order on 12/**/2015 and selected Standard Delivery which is not a guaranteed service.  Order confirmation (attached) does not state anything regarding Christmas delivery.

Our apologies for the service that you have received. I am reviewing this complaint with our Customer Service Manager. Your package has been tracked and it is still with the courier. We have issued a full refund to your payment method on December *, 2016. In addition, we are reviewing the phone...

call to assess the professionalism of the representative that assisted you. Regarding the desired settlement; unfortunately the item can not be reshipped because it is out of stock. Refund is our only option. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Return Merchandise Authorizations have been sent for both orders.  No exchanges can be honored.  Refund will be processed upon receipt of returned packages.

[redacted] does not offer option to stop orders while in transit

Please note we would like to express our sincerest apologies for the inconvenience this has caused. Our records indicate that we have sent a replacement out to customer with hopes that the item would be in perfect condition. We do apologize that customer was not satisfied with the quality of the...

product and we have issued a full refund back to customers payment method for this purchase. Normally, we would suggest that the item is returned back to our facility, however, we will not require to be returned. This item may be discarded. The refund has been issued and should appear on account within 3-5 business days, depending on your bank.Please contact us again if further assistance is required. Thank youCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In the message about the return authorization it says: "However, please note that if the return is not received within 90 days of original order, a gift certificate will be generated as a refund as after 90 days we have no access to process a refund to original payment method." The original order was made on April [redacted], items arrived a few days later, after opening the first item (1 of three identical items), when I found out it was fake or defective (On June [redacted]) I immediately contacted the seller but been told I could not return the items because it was over the 30 day return policy.As you know, following my complaint I received the RMA on July [redacted], which was already way over 90 days after the order was placed. What use do I have to a gift certificate? Why would I want to purchase anything else from an unreliable company with such a bad customer service? I will say again, I am not interested in their gift certificate since I am not going to purchase anything from them. All I want is to return the items that are defective and receive my money back in any way, shape, or form that is not limited to use only on [redacted], because that's, to me, is like NOT getting a refund at all. Sincerely, [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We understand that customer does not agree with our level of compensation regarding this matter, however, as previously stated, as a Merchant, we are only authorized to refund payment methods for the amount of the original purchase. Since we have refunded customers payment method in full, we cannot issue a refund to her credit card for the remaining balance.We do apologize again for the inconvenience this has caused.  Thank youFragranceNet.com

The order was placed 12/** with Premium Ground shipping (was expected to be received within 3-4 business days). The order shipped and although delivered later than anticipated, it shows delivered on 12/**, left at the front desk. Prior to offering a refund to the customer, we need to verify if the...

package has been received. The order total was not $95.00 as customer is stating.  Customer was charged $63.43 for this purchase.  Merchandise needs to be returned before we issue refund to customer. Our CS Manager is reaching out to the customer.Thank you!

[redacted] order has been processed for a reship and he will receive an email with tracking information once the package ships.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I spoke with a representative today by the name of Anita.  She was very helpful in this situation.  I told her that I did not receive the merchandise.  Also, she was informed of the steps  taken with FedEx and USPS regarding filing a claim.  Only the merchant can do this. Anita stated that FragranceNet will be sending the items again and she will add a note for a required signature.Anita was helpful, patient and exudes Customer Service. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This customer stated she would dispute the charge with her credit card company as well as made no mention of returning the products.  Return Merchandise Authorization has been processed.  Customer will not be charged a return shipping fee.

Order shipped 12/**/2015.  Return Merchandise Authorization has been processed and sent to customer to return the product upon receipt.  Additionally, orders can be cancelled on the web site.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Customer contacted us and reship was processed and received on 12/**/2015.  Refund has been issued for express hipping of $17.95.

Refunds were issued for $87.75 on 12/**/2015 and $9.74 on 12/*/2015 for a total of $97.49

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.It is strange, that Fragrancenet.com, Inc takes...

actions after it pressed by Revdex.com, isn't it?
Sincerely,
[redacted]

Return Merchandise Authorization has bee processed and return label sent to customer.  Will refund upon receipt of returned package.