Empire Today LLC

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer, explained the pricing was comparable to their previous order and have agreed to provide a small monetary discount for goodwill and customer satisfactionWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and informed them all of the material required for their replacement has not arrived Replacement will be scheduled at the customer's convenience once all required materials have been receivedWe appreciate the customer’s feedback and look forward to amicably resolving this matter

Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ We appreciate the customer contacting us regarding his concernsWe regret that the installation was not completed as initially scheduled and any inconvenience that occurred as a resultPer the customer's request, his order has been cancelled, and the refund of his deposit has been processedWe appreciate the customer's feedback Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their response because they did refund me, but of course no one contacted me to tell meI still 100% believe this is a garbage company with horrid customer support and a massive scamGo read the reviews on Yelp and ConsumerAffairs; Thousands of negative comments

We appreciate the customer contacting us with their concerns The local office has been in contact with the customer and we have ordered the needed materials for repairOnce the materials have been received, we will contact the customer to schedule at their earliest convenience

We appreciate the customer contacting us regarding their concerns We inspected the floor to determine the root cause of the customer’s concerns with the flooring The inspection determined the installed hardwood flooring was free of manufacturing or installation defects and all concerns were customer expectation of the laminateEmpire has spoken to the customer and for customer satisfaction and goodwill has offered replacement of the laminate floor with a different laminate of equal value at no additional cost to the customerWe have an appointment for the customer to view laminates on August 16, Once the customer has selected a different laminate we will contact the customer to schedule the replacementWe appreciate the customer’s feedback and look forward to amicably resolving this matter

Complaint: [redacted] I am rejecting this response because: I called Bill Allivato and left a message, sharing a change of thought- asked if my hardwood flooring could be stained to match the hardwood stepsI have not received a response I also asked that the price be reduced, as the length of time of this experience has cost a great deal of inconvenienceI have not received a response to this either Sincerely, [redacted] C [redacted]

We appreciate the customer contacting us regarding her concerns We regret the delay in completing the installation, and any inconvenience the occurred as a resultThe installation has now been completed, and we also offered a partial discount for customer satisfactionWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns "Arial",sans-serif;"> The damage to the carpet was found to be locally causedWe have offered to work with the customer on the cost of replacement

Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and offered a replacement with a signed agreementThe replacement will be scheduled at the customer's convenienceWe appreciate the customer's feedback and look forward to amicably resolving this matter Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) For now, I accept itThe manager of the office personally came to my house and showed me swatches for an upgradeThe installation of the replacement floor is scheduled for todayIf it gets cancelled for any reason and they do not contact me to tell me that, which happened when they put in the original floor, I may reopenAt this time, I am satisfiedWe will see what happens today

We appreciate the customer contacting us regarding their concerns Per discussions with the customer, we have processed an agreed upon discount.We thank you for your feedback

We appreciate the customer contacting us regarding their concerns "Arial",sans-serif;">Service was completed on October 31st We thank the customer for their feedback regarding their experience

We appreciate the customer contacting us regarding their concerns size="3"> The customer originally contracted for vinyl flooringOn the scheduled date of installation, the installers found moisture in the subfloorAs such, the installation could not proceed as scheduled The customer re-selected to ceramic tile flooring at a different cost, and installation was completed as agreed with the new style of flooringWe followon August 26th to install trim; all services were completed as agreed We appreciate the customer’s feedback on their order

We appreciate the customer contacting us regarding her concerns face="Calibri"> Both products have been installed and we’ve processed a discount for the delayWe appreciate the customers patience regarding this matter

We appreciate the customer contacting us regarding their concernsThe local office has scheduled replacement for December 1stWe have also offered the customer a discountWe apologize for any inconvenience this matter caused.We thank the customer for their feedback

We appreciate the customer contacting us regarding their concerns Damage to the installed flooring are not covered by warrantyThe local office customer service manager has attempted to contact the customer directly to discuss an amicable resolution

We appreciate the customer contacting us regarding their concerns "Arial Per the customer’s request, we have canceled their order and refunding the deposit payment in fullWe look forward to working with the customer on future home improvement projects

We appreciate the customer contacting us regarding his concerns We offered to install the transitions the manufacturer provides for this style of flooring, or reimburse and install transitions the customer may preferThe customer agreed to allow installation with the manufacturers and has scheduled service for July 25,

We appreciate the customer contacting us regarding their concerns "Arial",sans-serif;"> We are a full service flooring provider, our pricing is all inclusive and unfortunately we are not able to break it out line by line as the customer is requestingThe local office has contacted the customer and scheduled for service for Friday October 21,

We appreciate the customer contacting us regarding their concerns 10pt"> The customer’s previous choice of flooring was no longer available and the customer reselected to an instock style flooring The flooring was installed on July 22nd as agreedWe have also issued a partial discountWe apologize for the inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me After the install of the new floor everything appears in order, however this was the case during the first installAs the adhesive cures and the floor settles that is when Ill know for sure that I am either satisfied with the install or will have to contact Empire again for repairsAs of this moment, the day of install everything looks good Sincerely, [redacted] ***