Empire Today LLC

We appreciate the customer contacting us regarding their concerns size="3"> Service to the installed carpet was completed on August 22nd at no cost to the customerWe thank the customer for their feedback regarding their service

We appreciate the customer contacting us regarding their concerns At the customer’s request, we have canceled the order and issued a full refund of the deposit to the credit card used for paymentWe thank the customer for their feedback

We appreciate the customer contacting us regarding her concerns Service was completed as scheduled on Saturday May 21, The customer signed off as satisfied with the repairWe’ve also followby phone to confirm her satisfaction, but were only able to leave a message We hope she is delighted with the service, if not, please contact us so we may more fully respond or attempt to resolve

We appreciate the customer contacting us regarding their concerns "Arial Per the customer’s request, the order has been canceledNothing has been or will be charged to the finance account We look forward to working with the customer on future home improvement projects

We appreciate the customer contacting us regarding his concerns face="Calibri">Laminate floor was installed in Feb ;in June the customer contacted us regarding the floor bucklingWhile the one (1) year labor warranty had lapsed, we reviewed at no cost to the customerOur review found high moisture in the damaged areas, possibly urine damageWe have offered repairs at the customer’s cost if the material is still available from the vendor

We appreciate the customer contacting us regarding her concernsWe have been attempting to reach the customer to discuss her concerns and the issues that have occurred and to confirm if the repairs have been completed to her satisfactionWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns face="Calibri" size="3"> Service was completed on September 3, We apologize for any inconvenience this matter caused

We appreciate the customer contacting us regarding their concerns face="Calibri"> Customer was installed in December with hardwood flooringIn October the customer complaint of dents/dings, as well as squeaking in the hallway 3rd party inspection was completed in November The inspector found the dents to be usage/site related and not covered by warrantyThe inspector also found an irregular fastening pattern in the family room/hallwayRepairs were offered to correct the fastener issue, but the customer did not folldespite the market attempting to reach them several times by phone and mailing a letterCustomer contacted the market in May 2014, and again did not follow-up The customer has now contacted us again at the end of June this yearThe local office has internally inspected the installed flooring for needed repairs and is determining next steps as the floor is well out of labor warranty at this time

We appreciate the customer contacting us regarding their concerns As the customer stated in the complaint, we provide a one (1) year labor warranty on all installationsAs this was installed in 2012, the labor warranty lapsed some time ago and we have offered to repair for a fee The customer has not replied to voicemail messages to discuss service

We appreciate the customer contacting us regarding their concerns All services were completed on September 21, and the customer signed off that they were satisfiedAgain, we thank the customer for their feedback regarding their order and service

We appreciate the customer contacting us regarding their concerns. "Arial",sans-serif;">The local office spoke with the customer on October 31st and resolved the damage claim, processed to the customer’s credit card used for purchase. We thank the customer for their feedback regarding their order.

We appreciate the customer contacting us regarding their concerns face="Calibri">The customer placed orders for products in March 2015, carpet, laminate, and window treatmentsThe orders were installed as agreed and charged to the customer Wells Fargo credit card per the terms and conditions of the financing promotionWells Fargo is a wholly separate company We have left telephone messages to discuss the customer’s concerns regarding their finance account

We appreciate the customer contacting us regarding their concerns size="3"> Inspection found the flooring to be poorly installed, as such we fully replaced under warranty at no cost to the customerReplacement was completed on September 28thWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concerns We have spoken to the customerWe have offered to replace the hardwood flooring for customer satisfaction and goodwill at a deep discounted cost to the customerThe customer has accepted and replacement is scheduled for September 18, We appreciate the customer’s feedback and look forward to amicably resolving this matter

Complaint: [redacted] I am rejecting this response because: Once they remove the laminate from my home, they are leaving me with a bare floorI am rejecting this because if they have no intention of fixing the floor correctly, they need to leave my floors as they found them, with carpetThey are now offering to install the floors the way they were supposed to with warranty, but I now need to take another 2-more days off work for them to do anythingAnd they want me to sign a disclosure BEFORE they do any work saying how I will not seek action against them now or everThis leaves me with no recourse in the event they do the same work they did this timeI have no problem with them coming and removing their flooring from my home, but they need to replace my floors with something Sincerely, Rosietta Gadson Jennings

Thank you for contacting us regarding your concerns face="Calibri">Service was completed as agreed on October 8thWe appreciate the customer’s feedback on their order

We appreciate the customer contacting us regarding his concernsWe have spoken with the customer and confirmed that the repair was completed on February 15, We appreciate the customer’s feedback and look forward to amicably resolving this matter

Customer replacement was scheduled for Saturday October 15thThe installers arrived as scheduledThe customer began to threaten legal action if the installers did not complete the install exactly as she requested The customer was advised that he install would take two days and requested we work Saturday and SundayWe are closed on Sunday and offered Saturday and Monday service; the customer refused serviceThe local General Manger has attempted to contact the customer by telephone several times without reply

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe business was very straightforward with me and dealt with the issue promptly and professionally Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/01/29) */ We appreciate the customer contacting us regarding his concernsWe have spoken with the customer regarding his concerns with the installation and damages, and we offered a partial refund in exchange for a signed releaseThe has accepted this offerWe appreciate the customer's feedback and look forward to amicably resolving this matter