Empire Today LLC

Complaint: [redacted] I am rejecting this response because: They offered me a solution based on lies and honestly a [redacted] poor solutionI have knowledge from someone I know who works in their organization, and the person involved told me exactly what I should have gottenIf it wasnt for my friends suggestion I would have never gone to Empire, I read the terrible reviews prior to giving them my businessAnd when I tried to get a better result, the customer service rep told me she couldn't provide me details about how they came to such a conclusionHow does accompany refuse to give you the details on a business transaction that took place? Luckily I had the details prior and wanted to know why they weren't matching my informationThis furthers my proof that this company is neither transparent nor respectableEmpire's response was most likely based off the fact that they THOUGHT was uninformed and made me a low ball offerPlus the fact that the installer lied and then proceeded to steal what was rightfully mineI have such buyer's remorseAt the time in which I spoke to them, they offered me a resolution, but it didn't align with my wantsI wanted what I paid for and should have gottenNow after having to deal with this sorry excuse for customer service, I have since changed my expectationI want the remaining balance of $credited to the account and I want to wash my hands of anything to do with this company EVER AGAIN! Sincerely, [redacted] ***

We appreciate the customer contacting us with their concerns The installers arrived as scheduled, but were unable to take up the pre-existing carpet as it was very stainedWe have canceled the customer’s contract and issued a full refund of the deposit paid

We appreciate the customer contacting us regarding their concerns face="Calibri">Additional materials were ordered and the installation was completed on July 6thWe apologize for any inconvenience this matter caused

We appreciate the customer contacting us regarding their concerns "Arial",sans-serif;">The repair appointment previously scheduled required rescheduling, we apologize for the inconvenience The local office has attempted to contact the customer by phone and email without responseWe would be happy to complete the repairs at a mutually convenient time

We appreciate the customer contacting us regarding their concerns 73, 125);"> The customer is scheduled for inspection this week

Complaint: I am rejecting this response because: I have received nothing from this business yet and after talking to "upper Management" I am not at all confident that they are addressing the root problem So far everyone that I have talked to has told me a different way this should have been handled This has never been about the actual gift card but about how they handle their business Sincerely, Ronald [redacted]

We appreciate the customer contacting us regarding their concerns face="Calibri">All products have been installed as ordered, and the customer is welcome to keep the additional carpet/rugs as a courtesyWe apologize for any inconvenience

Service was completed as agreed on Thursday November 17th. The customer also remitted payment for the open balance. We thank the customer for their feedback regarding their order.

We appreciate the customer contacting us regarding their concerns face="Calibri">The sales manager contacted the customer by telephone and offered to reschedule the sales appointment with a discount for the inconvenienceWe apologize for the inconvenience this matter caused

We appreciate the customer contacting us regarding their concerns size="3"> We contracted for an independent inspection of the installed floor; the inspector found deficiencies with the installationAs such, we fully replaced the installed floor on September 1st, using an upgraded underlayment at no additional cost to the customerWe appreciate the customer’s feedback regarding their order

Initial Business Response / [redacted] (1000, 5, 2015/03/10) */ We appreciate the customer contacting us regarding her concernsWe have spoken with the customer, and we regret any delays in the refund processThe refund has been processed and should reflect on back on her credit card statement within to business days

We appreciate the customer contacting us regarding their concernsThe carpet order was scheduled for November 23rd and installed as agreedWe have also issued a $credit to the credit card used for payment for the inconvenienceWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsWe have contacted the customer and informed them we are not able to complete the contract as written at this time The customer has agreed to wait and have the contract fulfilled at a later dateWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer; the service was completed and we have come to terms on a monetary accommodationWe appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concerns. size="3"> We have contracted for an independent inspection of the installed products. Further, we have refunded the customer for damage to their doorbell.

We appreciate the customer contacting us regarding his concernsWe met with the customer on February 11, and confirmed that the correct floor was installedThe customer advised that he has no further concerns at this timeWe appreciate the customer’s feedback

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I strongly feel that Empire Today should look at their business practices, their contractors, their sales staff and Customer Service departments going forward What I endured should NEVER happen to another customer I strongly urge additional training in screening contractors and training sales staff on what is and what is not appropriate when conducting business A refund was the least you could have done I still believe The Revdex.com and other consumer affairs organizations should review your business practices and look into further complaints against you Sincerely, [redacted]

We appreciate the customer contacting us regarding their concerns size="3"> Full replacement of the flooring was completed on August 29, Further, we are reimbursing the customer for expenses related to the pluming We appreciate their feedback regarding their experience

We appreciate the customer contacting us regarding their concerns The local office spoke with the customer on August 25, and offered to remove the laminate flooring from the stairs, and replace with carpetThe customer asked us not to contact her further as she is consulting with her attorney

We appreciate the customer contacting us with their concerns The customer requested to cancel the orderWe have refunded the full amount of the deposit payment back to the credit cardWe apologize for any inconvenience this caused