Empire Today, LLC

Complaint: [redacted]
I am rejecting this response because: They still owe us for replacing the floor that was defective. They are the ones that came out and told us the floor was damaged or defective and needed to be replaced. I was told by [redacted] that they were going going to issue us a refund after the install was completed. He said and in his words, " They needed to finish the replacement flooring first because the work order needed to be closed out before they could issue the refund." He also said that he would stop out the next week with the check to make sure we were happy with the new flooring. That never happened. There was always a reason he couldn't make it, then he changed his answer to say they were not going to pay us because his boss said they weren't going to do it because we called them, Empire, back out because of some new damage to the floor. that is true , but that does not change the fact that the floor was defective, by there own omission. There was not flood and I never said that. The damaged floor was only about 50 square feet, but they said it all needed to be replaced. They upgraded the floor on their own. I never asked for an upgrade. They did it because all the flooring they had in stock was defective and they said, the salesman said they would upgrade it. That also has no bearing on this as they said they would without being asked. This is going on to long and needs to resolved and the only way to do that is for them to pay us. I will not give up.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Service was completed April 14th. We thank the customer for their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Sandra [redacted]

Service is scheduled for Saturday, February 17th.

Complaint: [redacted]
I am rejecting this response because:
The original "offer" to fix the floor was for just over one thousand dollars.  Empire Today's "discounted" price was just over nine hundred dollars.  A grand savings of a discount of just over one hundred dollars for a floor that did not live up to its promise by its sales people.  Also, NOWHERE in the contract does it state damage done by normal wear and tear.  See you in court!
Sincerely,
James [redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled the delivery of material for May 13, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer
contacting us regarding her concerns. We have spoken with customer, and the
replacement is scheduled to be completed on December 5, 2015. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer and come to an agreement to resolve the concerns.

I never got anything from them on the paper it was all verball but them again I paid money for carpet to be installed perfectly and not to pay every few years to be stretched

We appreciate the customer contacting us regarding their concerns.
 
As requested, we canceled the customer’s order and refunded the deposit payment of $50.00 in full. The refund check was sent to the customer by Fedex on July 8, 2016.  We look forward to working with the customer on...

future home improvement projects.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Maria [redacted]

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and agreed upon a refund with a signed agreement. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer, and the
repairs are scheduled for November 21, 2015. We appreciate the
customer’s feedback and look forward to amicably resolving this matter

Complaint:...

[redacted]
I am rejecting this response because: WOW!...this company clearly shows NO "big deal" to their negligence. this company does not CARE about how they operate once the contract is signed. I will spread the message about the "don't care" attitude of EMPIRE FLOORING especially corporate.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order; the financing account will not be charged. As no deposit was paid, no refund is due. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns. Local office has spoken with the customer and scheduled for an internal inspection of the installed floor.

Complaint: [redacted]
I am rejecting this response because:I am not wasting my time with your company anymore, American Express has a dispute with you as well. And if needed I will be seeing whomever it concerns in court.
Sincerely,
Angela [redacted]

Initial Business Response /* (1000, 10, 2015/07/22) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and explained the charge for the subfloor, and the repairs are scheduled to be completed on July 22, 2015. We appreciate the customer's feedback...

and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 12, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The job was not completed on July 22nd. They sent the installer with the molding that needed to be replaced but neglected to tell him about the tiles that needed replacing, therefore he showed up without the proper equipment and now we have to schedule another appointment making it a 5 day job. My bathroom vanity was damaged and [redacted] from Empire told me that was my problem to fix myself. And yet Empire is.trying to charge the installer for.aomething they washed their hands of.
Final Business Response /* (4000, 14, 2015/07/30) */
We have been in contact with the customer, and the repairs have been completed. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.
 
The General Manager has spoken with the customer and as requested, a full refund has been offered to the customer in exchange for a signed agreement, allowing the customer to keep the installed carpet to do with as they...

like.  We apologize for any inconvenience this matter may have caused.