Empire Today, LLC

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund to the original method of payment. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns.All services and installations have been completed as agreed. We appreciate the customer’s feedback regarding their order.

Complaint:...

[redacted]
I am rejecting this response because:They have for the second time been unable to keep their appointment.  The first time they did not bother to call to say that they were unable to keep the appointment and we lost a day of work, this time we called after waiting several hours to be told again we were bumped from the schedule.  This is the same experience as when we were having the floors installed.  At this point we do not believe there is any intent to honor the warranty and they have no respect for our time or good faith efforts to be available for them.
Sincerely,
[redacted] And [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The credit has been processed to the customer’s credit card as agreed; please allow 5-7 business days to be completed through the system.

We appreciate the customer contacting us regarding his concerns. We have been attempting to reach the customer via telephone and email to discuss his concerns with pricing and the sales appointment, but we have not been able to speak with him. We look forward to hearing back from the customer and...

amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. The refund was processed on December 12, 2017. We look forward to working with the customer on future home...

improvement projects.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] & [redacted]

We appreciate the customer contacting us regarding their concerns.
 
Service has been completed as agreed, and we have issued a discount due to the inconvenience. We appreciate the customer’s patience while this matter was resolved.

We appreciate the customer contacting us regarding their concerns. We recently had a sales associate attempt to meet with the customer to reselect, however the customer was not home. The appointment has been rescheduled for Friday, January 12th.

Initial Business Response /* (1000, 10, 2015/09/09) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and we will be inspecting the flooring concerns on September 11, 2015. Additionally, we have offered a partial refund for the damage to the sink....

We appreciate the customer's feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution is satisfactory to me.
Sincerely,
Cynthia [redacted]  i hired an exterminator and we are giving it two weeks to see if problem resolves  that said we will decide if an additional treatment is required if bugs still remain. But the corporate office of Empire Today has been very accommodating in handling this problem.

Complaint: [redacted]
Waiting On completion 
I am rejecting this response because:
Sincerely,
Circe [redacted]

We appreciate the customer contacting us regarding their concerns. Installation was completed on December 2, 2017. We thank the customer for their feedback.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]the business has a record of this type of behavior and they have not shown good faith in a resolution to this matter in addition I gave a the company an opportunity to try and make It right and on the second appointment they compounded their callous disregard and sent a crew to try to upsell my job  and they said they did have enough materials to do the job in any way

We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and offered a partial refund with a signed agreement, and the repairs were completed on November 6, 2015. We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.

We appreciate the customer contacting us regarding their concerns.The local office has left several messages for the customer in an attempt to schedule an inspection. Our calls have so far not been returned.

We appreciate the customer contacting us regarding her concerns with pricing.
 
The regional manager spoke with the customer and offered to review the competitor’s quote under our low price guarantee.  We will give the customer the best price available on a substantially same product and...

installation.

Inspection determined that the damages were post-installation and as such not covered by warranty. We provided a fair and reasonable offer to resolve this matter. We are hopeful the customer will reconsider.

We appreciate the customer contacting us regarding their concerns. As the customer stated in the complaint, we provide a one (1) year labor...

warranty on all installations. As this was installed in 2012, the labor warranty lapsed some time ago and we have offered to repair for a fee.  The customer has not replied to voicemail messages to discuss service.