Empire Today, LLC

Complaint: [redacted]
I am rejecting this response because: I have not accepted to replace the carpet at a discount rate. The carpet should be replaced by Empire at their expense. I do have a reprensenative coming to my house for a quote, but I doubt I'll ever do buisniness with them again. The carpet they originally sold me was supposed to be top of the line, but clearly it's low grade material. The company doesn't stand behind their product and attempts to bury warranty-voids deep in the contracts to avoid paying for carpet replacements. I truly believe Empire Carpet is running a scam. I will never recommend them and hopefully my experience will force the company to change their policies and ethics. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled the completion of the installation for August 22, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.We have reviewed the customer’s account and the referral gift is in process as agreed. We appreciate the customer’s feedback on their order.

Complaint: [redacted]
I am rejecting this response because: Yes they installed it after I already Lost a Complete Day of Work, in addition to paying my staff for them missing a day, and finding...

additional Childcare for my children. I personally lost over $1,200 for missing the day. I know to a Big Company like Empire that is small peanuts but to me and my family that is huge. The problem is not just the scheduling ordeal. Its the run around leading to the install as well. The No communication from Empire to Customer. This matter will not be resolved until I am either compensated for my time lost or have one of my other rooms completed at no charge. I planned on doing another 3 Rooms with Empire.  I have already looked at about 50 complaints between [redacted] and [redacted] after this whole ordeal about Empire and I am sure I can gather enough for a Class Action Against Empire for Unfair Business Practices. 
Sincerely,
Herbert [redacted]

We appreciate the customer contacting us regarding their concerns.   We serviced the closet doors for the customer on August 17, 2016. We thank the customer for their feedback regarding the order and service.

Complaint: [redacted]
I am rejecting this response because: I spoke with the agent before floor was installed about my dog sometimes having accidents on the floor. He told me that I would not have any problems with the floor. If I had been told this was not the floor to go with I would have went a different way. He must have just wanted to make a sale. This was clearly talked about and I went on what he stated to me. They are willing to replace the floor but they want an additional $ 1500.00 to do it. I just don't understand why I should have to pay out this much again for their fully convincing me that the floor was pet safe.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Deborah [redacted]

The local office spoke with the customer on February 16th and was able to reach an amicable resolution to the customer’s concerns.

We appreciate the customer contacting us regarding their concerns. Inspection was completed and the issues were found to be site related moisture damage. Such damage is not covered by warranty. We have provided a quote for repair.

We appreciate the customer contacting us regarding their concerns. The agreed upon refund has been issued. We thank the customer for their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Leslie [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We are replacing the master bedroom carpet at no cost under warranty.

We appreciate the customer contacting us regarding her concerns. We have confirmed with the customer that they have received their refund. Empire considers this matter resolved.

We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer regarding the damages, and she will be
obtaining estimates for repairs and sending them to us to review for
reimbursement. We appreciate the customer’s feedback and look forward to
amicably...

resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have inspected the installation and left messages to schedule warranty service.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 After the install of the new floor everything appears in order, however this was the case during the first install. As the adhesive cures and the floor settles that is when Ill know for sure that I am either satisfied with the install or will have to contact Empire again for repairs. As of this moment, the day of install everything looks good. 
Sincerely,
[redacted]

Complaint:...

[redacted]There was no admission of poor service and no apology for the way I was treated. This looks like canned response and shows a lack of respect for me, your paying customer. I never plan to do business with your company and will encourage others not to use your company also.
I am rejecting this response because:
Sincerely,
George [redacted]

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and per
his request, the order will be cancelled. We appreciate the customer’s feedback and look forward to
amicably resolving this matter.