Empire Today, LLC

The local office spoke to the customer by telephone on Thursday December 29th and was able to reach an amicable resolution We appreciate the customer’s feedback regarding their order

We appreciate the customer contacting us regarding their concerns.The local office spoke with the customer by phone and was able to resolve the matter amicably

We appreciate the customer contacting us regarding their concernsService was completed on July 11,
We appreciate the customer’s feedback and apologize for any inconvenience

Revdex.com:
I did speak with David ***another manager of the local office and decided to go ahead and have Empire finish the order/install of our product purchased only because I'm tired of dealing with them for so long and David offered to refund me 20% of what we paid for time and inconvenience and lack of customer service instead of continuing with a full refundI asked David to put it in writing and said he would and the installer would bring a copy for me to sign on Dec If he doesn't have it with him I will refuse for him to finish the install and continue with the full refund for the purchased productIn their response they do not mention the 20% refund so I truly hope the installer brings it in writing like David said or I will kick him out of our home and refuse him entry to install and continue with the complaint
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Jorge ***

We appreciate the customer contacting us regarding their concernsWe have spoken to the customer and advised his foyer was not included as part of his contractFor customer satisfaction and goodwill we have offered to install the foyer with hardwood flooring for no additional as long as the
customer agrees to complete the carpet portion of his contract prior to the installation of the foyer area. We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe local office has reviewed and agreed to replace the Hallway and Living Room areas at no cost under warranty on Friday, December 29,

Complaint: ***
I am rejecting this response because: After a week they are now not fulfilling the remedy that was
agreed uponMore shady, dispicablec actions by a supposed respectable companyThe runaround, untruths and inconsistencies still continue a year laterWhat an awful regrettable mistake I made choosing to do business with them againIt is unfathanable that a consumer acts in good faith and it's treated so deplorably.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The local office spoke with the customer on December 27th and reached an agreed to resolve this matter amicably We appreciate the customer’s feedback

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, the order has been canceledNothing has been or will be charged to the finance account We look forward to working with the customer on future home improvement projects

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concerns.The flooring was replaced under warranty with a new vinyl flooring on January 27thWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsService was completed on May 9, We thank the customer for their feedback and we look forward to working with the customer on future home improvement projects

We appreciate the customer contacting us regarding their concernsInstallation was completed and we’ve spoken to the customer to confirm their satisfaction

While multiple quotes are requested to process a damage claim, the local office will accept the one quote the customer providedThe office has left messages for the customer to call them directly to process the Agreement for the reimbursement

We received the signed agreement from the customer, and the refund has been processed back to her financing accountWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe refund was processed to the customer’s credit card used for payment on May 18, We thank the customer for their feedback

We appreciate the customer contacting us regarding his concernsWe have spoken with the customer, and an inspection is scheduled for January 12, Once the inspection is completed, we will follow up with the customer to schedule the repairsWe appreciate the customer’s feedback and look
forward to amicably resolving this matter

Inspection is scheduled for August 11,

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and the service was completed on April 30, We appreciate the customer’s feedback and consider this matter resolved