Empire Today, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Juavanna ***

Complaint: ***
I am rejecting this response because: I have not received proof of the refund as of when my statement reflects the refund then I can accept the offer
Sincerely,
*** / *** ***

We appreciate the customer contacting us regarding their concernsThe local office picked up the unused boxes as agreedWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsThe customer has expressed her disappointment in the product and requested replacement with another style of flooringLocal management reviewed, and agreed to replace with a current style laminate floor at no cost to the customer in
exchange for a signed Accommodation AgreementThe local office has dropped off flooring samples for the customer’s review and we waiting on her re-selection

The local office spoke with the customer and we are scheduling a sales associate to meet with the customer to review the installed productThe customer will contact the local office to schedule a mutually convenient time for the review

We appreciate the customer contacting us regarding their concernsService was completed on September 30, We thank the customer for their feedback

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsThe customer was previously offered a 10% discount for the delays, but refusedThe local general manager has left messages for the customer to discuss further

Complaint: ***
I am rejecting this response because:I was told a Sales Manager would come to give the most efficient options and answer questions, instead two books of samples were left on my porchThe quotes for alternate materials than originally discussed never came, not even during the time frame they quoted in this responseThe subfloors are done and I don't even know when we are moving forwardThey have had weeks to at least have me the quotes for alternative flooring optionsI sent a message at the end of last week telling them flooring could begin Tuesday
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concerns.We delivered the scrap vinyl flooring as requested by the customerWe thank the customer for their feedback on their experience

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and all services were completed on January 23, We appreciate the customer’s feedback and consider this matter resolved

Complaint: ***
I am rejecting this response because: I am still waiting on a response, I was supposed to hear something on Friday
Sincerely,
*** ***

Thank you for contacting us regarding your concerns. Service was completed as agreed on October 8thWe appreciate the customer’s feedback on their order

We appreciate the customer contacting us regarding their concernsService was completed on January 13th at no cost to the customerWe thank the customer for their feedback

We have reached out to the customer and left a message to schedule the necessary repairsWe look forward to hearing back from the customer and amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe local office spoke with the customer’s daughter and scheduled warranty replacement at no cost to the customer on September 22nd

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Joanna ***

We appreciate the customer contacting us regarding their concernsWe have spoken to the customerWe have placed an order to obtain the materials that needed to complete installation for the customerOnce materials, which are on back order, have been received we will schedule the service to be
completed at the customer’s convenience. We appreciate the customer’s feedback and look forward to amicably resolving this matter

Service was completed as agreed yesterday, September 1stWe appreciate the customer’s feedback regarding their order

Complaint: ***
I am rejecting this response because:I spoke
with Susan *** (Empire customer service manager, Seattle area) on 12/28/and we reconstructed the entire timeline of events from scheduled install in late June until current day Empire was missing some key information in their notes that was negatively impacting their assessment of "more than fair." I am hopeful we are closer to a fair resolution, and am expecting a phone call on 1/2/with an updated offer of compensation I value the Revdex.com's role in maintaining accountability in communication between myself and Empire and request this complaint remain open until a resolution agreeable to both parties is reached
Sincerely,
Colleen ***