Empire Today, LLC

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and scheduled the replacement of the carpet on the stairs for August 16, We appreciate the customer’s feedback and look forward to amicably resolving this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was left a voice mail by a *** *** on Friday 1/15/I have since then left two voice mails for him since then to set up a time to have him come outAs of now I have not received a return callI'm willing to work with the company, but it's not going to be when they feel like getting someone out here to look at itThen say well it's wear and tear as the time goes by.
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsService was completed on October 19thWe thank you for your feedback

Complaint: ***
I am
rejecting this response because: I spoke with *** *** @ 1-877-***-*** X *** on Tuesday 12/27/He confirmed that he sent up an appointment for December 30, in the morning and will personally make sure that some WILL show up to finish the jobI received no automated messages to inform me when I was to expect anyone to show upWe tried to call him at his number but he did not answerIn addition, it was NOT possible to leave a message because his voicemail box was fullI called the 1-877-***-*** X *** for immediate assistanceNo one was there to answer the callLeft a message thereI called the main number to see what was happeningPerson on the phone told me I had an appointment for December 29th and nothing elseI finally got in contact with Mr*** *** in the NY locationHe told me there was no one available for today because there was no work order
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10886322, and find that this resolution is satisfactory to me
Sincerely,
Terry ***

The local office recently inspected and has scheduled warranty service at no cost to the customer for Monday, January 22nd

We inspected the customer stair installation and discussed the concerns with the customer on February 27, The local manager has to review the findings and do some additional investigationOnce we have determine the possible next steps we will contact the customer to discuss

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI spoke to a representative (*** ***) who stated that payment would be received in to daysAs of 01-08-2017, I have not received paymentWe agreeded $for repairs and $for the service feeA total of $dollarsWhen the matter is resolved, I will be in contactThanks
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am satisfied by what was promised to me from Empire which is to return my deposit plus the money I’ve paid into this floor
Sincerely,
Georgia ***

We appreciate the customer contacting us regarding their concernsThe independent sales associate no longer represents usWe have contacted the associate and asked the he no longer contact the customerWe have advised the customer to file a police report if he feels any personal information has
been accessed unlawfully

We appreciate the customer contacting us regarding their concernsInstallation was completed on Thursday, January 25thWe appreciate the customer’s patience and feedback regarding this matter

We appreciate the customer contacting us regarding their concernsThe refund was processed to the customer’s credit card used for paymentWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsThe local office spoke with the customer’s husbandThere is a bathroom that was not completed during the original installationWe have offered to install, or remove and adjust the order accordinglyThe customer is also claiming
damages to a TV, however the installation was in May As the claim was not received in a timely manner we are unable to accommodate for the alleged damage

Complaint: ***
I am rejecting this response because: They
offered to have someone come to look at the floor again A manager has not called me to discuss anything, per my request And the person coming to look at the floor has not happened yetIt was cancelled and rescheduled (not bt me) for tomorrow Let's see if that happens first, and what conned from that.
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsThe regional manager has been personally speaking with the customer to work towards an amicable resolution

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and have agreed to replace the carpet at a discounted cost to the customerReplacement is scheduled for May 15, We appreciate the customer’s feedback and look forward to amicably resolving this
matter

We appreciate the customer contacting us regarding their concernsAs the site-related damage is not covered by warranty, we would be happy to repair at a reasonable cost to the customer

We appreciate the customer contacting us regarding their concerns.The local office has spoken with the customer and confirmed their satisfaction with the repairThey are currently discussing an amicable resolution to the customer’s requested reimbursement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsThe local office has contacted the customer and agreed on a settlement of the damage claimWe thank the customer for their feedback