Empire Today, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me
Finally, after and 1/months waiting, Empire Today sent a service technician to complete my tile job Thanks to the Revdex.com for your assistance! After many calls to Empire Today including the GM of the San Antonio region and calls to the Corporate Office, the Revdex.com got their attention As a repeat Empire Today customer, I expected much better serviceThey now get an F in my book.Thanks again Revdex.com and you are welcome to post my grade on your website about this company They no longer deserve a star rating.Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me
They have scheduled this appointment, would contact Revdex.com back if they fail to complete the job then or keep changing the date again
Sincerely,
*** ***

We appreciate the customer contacting us regarding her concerns
We have agreed to fully replace the carpet originally installed in at a greatly discounted costThe install is currently in progress as scheduled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Chris ***

We would be happy to send a more material for repair, and replace the damaged areas and relay the non-damaged materialThe local office has reached out to the customer to schedule

We appreciate the customer contacting us regarding their concernsServices were completed on Saturday, May 6thWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concerns.We’ve reached an amicable agreement to discount the orderThe discount is in process as agreed.We thank the customer for their feedback

Service was completed as agreed on Monday, February 20,

The regional manager spoke to the customer todayUnfortunately the manufacturer has still not processed the claimAs such, we offered a full refund of the purchase price with a signed agreement, allowing the customer to keep the installed floor “as is” to do with as she likes

We appreciate the customer contacting us regarding their concernsWe have made several attempts to contact the customer via phone and email, but have not received a response from the customerWe have provided a monetary accommodation to the customer based on previous discussions with the
customer. We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and issued an accommodation to the customer as agreed. We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding her concerns
We have spoken with the customer and offered a partial refund with a signed
agreementThe customer accepted this offerWe appreciate the customer’s
feedback and look forward to amicably resolving this matter

We appreciate the customer
contacting us regarding his concernsWe have been in contact with the
customer, and the repairs have been completedThe customer will send us the
receipt for repairing the damages so that we can review for reimbursementWe
appreciate the customer’s feedback and look
forward to amicably resolving this
matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Betty ***

My experience with Empire Today was great! I got a good price and the installers were great too Thanks Empire!

The local office spoke to the customer and offered to complete any necessary repairs to the order and credit the customer $for the inconvenienceThe customer declined the offer and requested we install other areas, not on the contract, at no costWe regret we are unable to add to this contract, but would be happy to give the customer a great price on these additional areas

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and the accommodation has been processed as agreedWe appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concerns. Empire contracted a certified inspector at no cost to the customer to determine the root cause of the customer’s concerns with the laminate flooringThe certified inspection is to be scheduled with the customerWe appreciate
the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer
contacting us regarding his concernsWe have spoken with the customer and
offered a replacement, including leveling the subfloorThe customer accepted
this offer, and the replacement is scheduled for December 17, We
appreciate the customer’s feedback and look
forward to amicably resolving this
matter

We appreciate the customer contacting us regarding their concernsThe local office has been speaking with the customer regarding the received estimatesWe have made an offer to resolve based on the assessment of the issue