Empire Today, LLC

Complaint: ***
I am rejecting this response because:I am still waiting on a final resolution on getting my carpet repaired or replaced
Sincerely,
Lauren ***

We appreciate the customer’s feedbackThe local office has spoken with the customer and offered to inspect, however the customer will not be available until MarchWe are happy to move forward at the customer’s convenience

We appreciate the customer contacting us regarding their concerns.All refunds have been processed as agreed.We thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and the installation was completed on June 1, We appreciate the customer’s feedback and consider this matter resolved

Complaint: ***
I am rejecting this response because:This has been the worst customer experience I’ve ever hadThey tell me one thing and then take days for completionYes someone came out and I was told that this process would begin to get better and they would follow up with me to ensure timely completionRight now, I don’t know what the next steps are and I had to send them a email about a sales representative that they used who violated my privacy in talking about my credit to someone who had no business hearing or talking about withThey told me that they would expedite this issue to his manager and I’ve heard nothing else about that either.I want this process completed professionally and efficiently before the year is outIt’s bad enough that I had to go through this inthe first place
Sincerely,
Holland ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***-***

We have spoken with the customer and offered a partial refund for customer satisfactionThe customer accepted this offerWe appreciate the customer’s feedback and look forward to amicably resolving this matter

Complaint: ***
I am rejecting this response because: As usual they say one thing and do anotherIt's pm and no one showed today not even a phone callIf this is how they run the business by lying so be itI will also be informing the State Attorney of this latest developmentI'm done either a refund/settlement or I will also contact my attorney.
Sincerely,
John ** ***

We are happy to reschedule the appointment for November 27th

We appreciate the customer contacting us regarding their concerns.Per the customer’s request, the order was canceled and the deposit payment refunded in full.Check # *** was issued March 8, for the full deposit payment

We appreciate the customer contacting us regarding their concernsThe customer’s refunds are in process as agreedWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsThe local office spoke to the customer recently and reviewed the installed flooringPer review, the flooring was installed in a workman like manner and repairs were completed to industry standardThe customer wishes to place
anther order with us for additional flooringWe thank the customer for their feedback

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer, and the replacement was completed on February 8, We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns.The local office has spoken with the customer and replacement is scheduled for Tuesday, April 18,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, however, customer representative was very sarcastic and unreasonableI will notify friends to stay far away from Empire for any and all carpet/flooring needsWorst company ever
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concerns. We contracted a certified inspector at no cost to the customer to determine the root cause of the customer’s concerns with the engineered hardwood and carpet. The certified inspection is yet to be scheduledOnce we have
results we will discuss the findings with the customerWe appreciate the customer’s feedback and look forward to amicably resolving this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Kevin ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that they did not make it to the appointment that they said they would make it toA manager called Sam called me at 1:p.mAppointment time was between 11a.mand p.mleaving a specific note to arrive earlyThis is Unsatisfactory.
Sincerely,
*** ***

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and advised that the refund has been processedWe appreciate the customer’s feedback

We appreciate the customer contacting us regarding his concernsThe installations have been completed, and we have reached out to the customer and left a message to confirm he is satisfiedWe appreciate the customer’s feedback and look forward to amicably resolving this matter