Empire Today, LLC

We appreciate the customer contacting us regarding their concernsThe local office has left several telephone messages for the customer to schedule an internal inspection, but we have not received a return call

We appreciate the customer contacting us regarding their concernsThe local office left a message for the customer to confirm the date of repairWe would be happy to schedule service at the customer’s earliest convenience

We appreciate the customer contacting us regarding their concerns.Service was completed on Thursday, April 6, We thank the customer for their feedback on their experience

Initial Business Response /* (1000, 15, 2015/07/15) */
We appreciate the customer contacting us regarding his concernsWe have spoken with the customer, and the repairs are scheduled to be completed on July 16, We appreciate the customer's feedback and look forward to amicably resolving this
matter

We appreciate the customer’s patienceWe have been advised by the vendor that the product is ready for shipment and we should have no later than early next weekOnce the product has arrived we will contact the customer to schedule at their earliest convenience

Complaint: ***
I am rejecting this response because: I never agreed to anything yet, and May 12th I will not even be in townWho made this up?
Sincerely,
*** ***

(The consumer indicated he/she DID NOT accept the response from the business.)
THE THIRD PARTY INSPECTION SAYS THAT THE CARPET HAS WEARI DO NOT AGREE, THE MANAGER AT EMPIRE LEFT A MESSAGE SAYING THAT HE WANTS TO Repair buckling of carpet at no chargeIf we are not happy with the results we can purchase new carpets at a discounted priceWe already had the buckling repaired last year and it did nothing to help the excessive wearWe do not want to purchase the carpet again because the carpet and padding are of poor quality, we want a refund

We appreciate the customer contacting us regarding their concerns.Installation was completed on Thursday, March 23, We have also discounted the order for the inconvenience

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and have agreed to a monetary
agreementWe have sent the customer required documentation to process the accommodation.We appreciate the customer’s feedback and look forward to amicably resolving this matter

We've offered a significant refund of the purchase price to resolve this amicablyThe customer advised she would review with her husband and reply
We look forward to the customer's positive response to our offer

Complaint: ***
I am rejecting this response because:i haven’t received phone calls to resolveI made
an appointment for Oct 24th and no one showed upI talked to the local customer service person who told me he has nothing to do with the Chicago office and handling Revdex.com issues but he could send someone to do a repair? I scheduled for oct 24th to fix the call and some loose planks on stairs but no one showed up
Sincerely,
Jennifer Fryslie

We appreciate the customer contacting us regarding their concerns.While this product is out of stock, we were able to locate material to offer for this customer paid repairThe product has been shipped to the local office & we are scheduling a mutually convenient time to complete the repairs
We thank the customer for their feedback regarding their order

We appreciate the customer contacting us regarding their concerns.We inspected the installed carpet in December and found no defects with the product or installationWe suggested that the customer increase maintenance (vacuuming more frequently).For customer satisfaction and goodwill, we have
offered replacement at a discounted cost to the customer

Complaint: ***
I am rejecting this response because: The business agreed to refund us $on 5/16/
(which is only a portion of what we are actually owed). After we agreed to that amount of refund we were provided with an "Accommodation Agreement" to sign in order to receive our refund. Please note that no mention of the "Agreement" was made in our discussions with Empire; it was a surprise attachment to an email after we agreed to the refund amount with Empire verbally over the phone. The "Agreement" would force us not to discuss our negative experience with Empire with anyone. We are now working with our credit card company in order to get the $refund that Empire owes us.Empire did complete the installation, and the installers did a great job. Our complaint is with the sales practices, corporate customer service practices, and with the fact that we were overcharged for the product. We should not be restricted to the terms of the "Agreement" in order to get our money refunded, which is owed to us due to the overcharge
Sincerely,
Dorothy B***

We appreciate the customer contacting us regarding their concernsThe $refund was processed to the credit card used for depositThe COD check payment was deposited and is not kept by the installer

We
appreciate the customer’s feedbackInspecting carpet is largely visual, so pictures are sufficient for reviewThe maintenance schedule the customer mentions, vacuuming weekly, insufficientManufacturer’s recommend vacuuming of the traffic lanes dailyWe can find no defects present in the installed carpet

Thank you for contacting us regarding your concerns. Repairs to the laminate threshold have been scheduled for the customer, under warranty at no cost We appreciate your feedback regarding your order

We appreciate the customer contacting us regarding their concernsPer inspection, the floor and grout is soiledWe have recommended having the flooring cleanedWe thank the customer for their feedback

We have attempted to reach the customer to come to a monetary accommodation agreementWe hope to amicably resolve this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***