Empire Today, LLC

We appreciate the customer contacting us regarding their concerns.The local office spoke to the customer by telephone on February 3rd and was able to resolve amicably

Complaint: ***
I am rejecting this response because:
Sincerely,
Kimberly ***

The local office has contacted the customer to replace the installed flooring with ceramic tileThe customer has made their selection and installation is scheduled for Tuesday March 21st

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concerns
Per the customer’s request, we have removed the stair refacing portion of the order and adjusted the price accordinglyFor customer satisfaction and goodwill, we have offered to refund the financed amount of the price in
exchange for a signed Agreement

We appreciate the customer contacting us regarding their concerns. The customer is scheduled for inspection this week

We have spoken with the customer and offered to replace the affected areas with a signed agreementThe customer accepted this offer, and the replacement will be scheduled at her convenienceWe appreciate the customer's feedback and look forward to amicably resolving this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Roy ***

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and the carpet installation was completed on June 4, We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concerns.Per the customer’s request, the order was canceled and the deposit payment refunded in full refunded to the credit card used for payment

We appreciate the customer contacting us regarding their concernsPer the customer’s request, we have canceled the orderNo deposit was left therefor no refund is dueWe look forward to working with the customer on future home improvement projects

Replacement was completed as agreed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10886440, and find that this resolution is satisfactory to me
Sincerely,
Michael *** ***

We appreciate the customer contacting us regarding their concerns
The damage to the installed floors are caused by the customer’s petsThis type of damage is not covered by warranty
On July 14th, the local office contacted the customer and offered to work with the customer’s
cost of replacement by extending employee pricing as a courtesyWe have offered to send samples for review, but the customer advised they are in the process of other home improvements and will not be ready for flooring until the next year
We look forward to working with the customer on her future flooring project

We appreciate the customer contacting us regarding their concernsPer inspection, the damage is topical moisture and not covered by warrantyWe have offered to replace the floor at a discounted cost

We appreciate the customer’s feedbackThe installer took up the existing floor in accordance with the contracted work, however the plywood underneath is in such bad shape that the staircase needs to be rebuiltThis is outside of what a flooring company does as this is structural defectsWe have
recommended that the customer have a contractor familiar with such work and permits address the concernsOnce completed, we would be happy to move forward with the flooring installation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I want to cancel my complaint since the company got ahold of me and is fixing my issue on my rugThank YouSent from my
***
Sincerely,
Patricia ***

We appreciate the customer contacting us regarding their concerns Per the customer’s request, we have canceled the order and fully refunded the deposit payment to the customer’s credit card We appreciate his feedback regarding his order and hope to work with the customer on future
home improvement projects

We have been in contact with the customer, and per her request, the replacement is now scheduled for November 2, We appreciate the customer's feedback and look forward to amicably resolving this matter

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** Empire's representative and I have agreed on the issues to be repaired and/or dealt withThis is scheduled for 9/22/17*** ***