Empire Today, LLC

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and agreed upon a partial discountWe appreciate the customer’s feedback and look forward to amicably resolving this matter

The local office spoke with the customer on Tuesday, July 26th and advised that we have authorized full replacement under warrantyAs the previous product is no longer available we have scheduled to show in-stock samples for the customer’s reselection

We had Empire today come and put carpet in our bedrooms and basementIt was a great experience from all endsCalling the 800# to schedule an appointment, the salesman coming and helping us find which carpet was right for us, to the guys who installed it! What a WONDERFUL job they did! I was really impressed how quickly and efficiently they worked! Will DEFINITELY use them again for future flooring replacements!!

The regional manager spoke with the customer and had a very productive discussion regarding the customer’s concernsWe will follwith a sales appointment to show other flooring options and work with the customer on the price of replacement

We appreciate the customer contacting us regarding their concernsThe local office has contacted the customer and has scheduled installation of the foyer at no additional cost to the customer

Our records show the customer received the check on Friday February 17th

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and the service was completed on June 16, We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concerns. The customer’s floor has minor repairs needed which we have offered to resolve under warranty. We have also discussed a discount with the customer We look forward to the customer’s positive response to our offers

We have spoken with customer, and she has advised that she will follow up with us by the end of the week to schedule the repairsThe refund cannot be processed until we receive the signed agreement back from the customerWe look forward to hearing back from the customer and amicably resolving this matter

Complaint: ***
I am rejecting this response because:
Empire has not addressed the problem of how long it has taken for me to receive the refund I did receive an email on the 17th and an attached receipt showing my credit card refund process did not take place on the day (April 6th) they had initially told me It had in fact taken place on April 17th Which brings me back to my original Revdex.com complaint, WHY DOES IT TAKE SO LONG TO PROCESS A REFUND!! Empires customers deserve better than this This needs to be addressed, and not just the canned response of "You have your money now the matter is resolved" The matter was not addressed!!
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsPer the customer’s request, we have canceled the order and issued a full refund to the original method(s) of paymentWe regret any inconvenience this matter caused

Complaint: ***
I am rejecting this response because: Empire
Today, Orlando office, Xavier ***, (1-866-588-x ***) contacted me at
3:pm after I called and emailed him around pm checking to see why I hadn’t
heard from the inspectors that were supposed to be here todayHe told me
the Installation Manager ad gotten too busy and his schedule got backed up and
he wasn’t going to be able to come over todayI argued with him for about
minutes about how I had say home all day using another one of my vacation days
sitting home waiting on Empire Today just to have them cancel at the END of the
dayA vacation day for me is equal to $gross out of my vacation paySo
that is over $they have used of my vacation pay so far on no showsHe
tried to blame me because I couldn’t tell them how many tiles they needed to
order to fix their poor workmanshipI tried to explain to him that it was hard
to tell which tiles would have to be replaced because so many were laid unlevelled
I suggested they relay the whole floor so that it would be done correctly and
he said that would not happenHe wants to make another appointment but I’m
afraid to take another day off of work and have them not show up againMy employer
does not like us to take days off with short noticeI have counted the tiles myself and sent an email to Xavier with the number of tiles I hope will cover what is neededThis is not what I wanted because I'm not sure how many will need to be removed to make it right but if that is what it takes to make it move forward, then I have done itI want Empire Today to order the tile and install on November 20th or 21st which are my days off so I will not miss more time from workI would like a credit of $for time I have had to take off from work
Sincerely,
Susan ***

The general manager met with the customer on February 23rd The area in question is the stair landing on the stairs leading to the basementCarpet abuts laminate at both the first floor landing and the basement landing Although this does not appear to be manufacture or installation
related damage, we have agreed to schedule an installer to perform a one-time courtesy replacement of the full set of stairs with new carpet

We regret that the customer has declined our offerWe have requested a receipt for the TV that was damaged, or the make, model, and size of the TV so we can review further

Complaint: ***
I am rejecting this response because:No one has contacted meWhat phone number was this message supposedly left on?
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concerns.Replacement was completed on November 1stWe thank the customer for their feedback on their order

We appreciate the customer contacting us regarding their concernsThe local office has contacted the customer and is actively engaged to ensure the customer is fully satisfied with the style and color of flooring that was installedIf not; we would be happy to replace with another color of the
customer’s choosing

We have been in contact
with the customer, and we are not able to complete the service, as the customer has sold the houseWe regret any inconvenience that occurred, and we are offering a partial refund for customer satisfactionWe appreciate the customer's feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsService was completed on October 19, We thank the customer for their feedback

We regret the missed inspection appointment and any inconvenience that occurred as a resultWe have been in contact with the customer and rescheduled the inspection for March 26, We appreciate the customer’s feedback and look forward to amicably resolving this matter