Empire Today, LLC

Complaint: ***
I am rejecting this response because:yes I have been in contact with VenusAs of now the offer is being researchedThere has been NO agreement
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concerns.Repairs were completed on Monday April 10thWe thank the customer for their feedback regarding their experience

We appreciate the customer contacting us regarding their concernsService was completed as agreedWas have also executed the agreed upon discountWe thank the customer for their feedback

Initial Business Response /* (1000, 10, 2015/09/15) */
We appreciate the customer contacting us regarding his concernsWe regret the delays in completing the customer's installation and any inconveniences that occurred as a resultThe installation has now been completed, and for customer
satisfaction, we offered a partial discountThe customer accepted this offerWe appreciate the customer's feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns
Upon take of up the vinyl flooring, a black mastic (adhesive) was discovered by the installerAs this type of adhesive often has asbestos in it, the installer immediately stopped the job and brought this to the customers
attention
For customer satisfaction and goodwill, we agreed to have the adhesive tested for asbestos at no cost to the customerThe test was positive for asbestos, and this has been discussed with the customerWe are unable to move forward until the asbestos is remediatedWe do not offer such services

We appreciate the customer contacting us regarding their concernsWe have attempted to speak with the customer to offer the additional sub-floor work outside of the initial contract at no additional cost to the customerWe appreciate the customer’s feedback and look forward to amicably resolving
this matter

The person who was sent the gift card should contact the
vendor directly at 1-800-***-***After selecting the option of language, select option one (1) “To report card lost or stolen”A customer service representative would be happy to assistThe vendor will only provide information to the person to whom the card was mailed

We appreciate the customer contacting us regarding their concernsThe inspection information has been submitted to the manufacturer; we await their feedback

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and offered a monetary accommodation. The customer has requested to contemplate the offer and would contact us with a decisionWe appreciate the customer’s feedback and look forward to amicably resolving this matter

Complaint: ***
I am rejecting this response because:
Sincerely,
Yolanda ***I was told this on March 15, I have yet to
hear anything from EmpireThis is a tactic that they use to discourage complaints and to allow warranties to run outThey consistently procrastinate and try to placate the customer with promises

The local office spoke to the customer previouslyAs the installation is out of warranty, the customer was quoted a fair and reasonable price for service. The customer declined the offered serviceNo services were rendered and the customer was not charged anything

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsService was completed as agreed and the local office followby phone and confirmed the customer’s satisfactionWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concerns.The local office reviewed the installed carpet and found the issues to be site related and not covered by warrantyThe customer disagrees with the local offices assessment, and the review has been forwarded to our central
inspections department for a second opinion

We appreciate the customer contacting us regarding their concernsThe local office attempted to contact the customer by telephone several times in May without response; finally mailing a letter on June 1stWe would be happy to replace the bedroom carpet and under layment (padding) at the
customer’s earliest convenience

We appreciate the customer contacting us regarding their concernsWe apologize for any inconvenience this matter causedPer the customer’s request, we have canceled the order and issued a full refund to the original method of paymentWe look forward to working with the customer on future home
improvement projects

We appreciate the customer contacting us regarding their concernsThe customer was contacted by telephone shortly after we received the complaint and we were able to reach an amicable resolutionWe thank the customer for their feedback

We appreciate the customer contacting us regarding his concernsWe have been in contact with the customer and agreed upon a partial refund with a signed agreementWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe local office contacted the customer and was able to reach an amicable resolution to the matterWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsRobin ***, Regional Manager, has been attempting to contact the customer with regard to the small claims lawsuit we recently receivedIn an effort to resolve this claim without the court’s assistance, we are willing to issue a
full refund of the purchase price in exchange for a signed AgreementPlease contact Robin directly at: (888) 588-ext***