Empire Today, LLC

I had carpet installed in bedrooms, levels of steps, and a large basement family room The sales rep took the time explaining my options as this was my first time purchasing carpetI am also an indecisive person The installers did a flawless jobI would like to give credit for the PROFESSIONALISM of everyone and the quality of the carpet

The customer refused to allow our handy man to service the issueAs such, the local office offered to review estimates for the claimed damages to painted wallsThe customer agreed, but advised there is no urgency and might forward by June this year

Repairs were completed under warranty at no cost to the customer on Sept 13thWe have left several messages to confirm the customer is satisfied with the service

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and scheduled the replacement is scheduled for May 05, We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe local office is working with the customer and the manufacturer with regard to the color discrepancy between the trim and flooring

Complaint: ***
I am rejecting this response because the business promised repairs at the cost of the companies and a monetary credit. There has been no communication regarding monetary reimbursement nor repairs. It seems the only way this will get rectified will be in court proceedings as this was installed leds than a year ago.
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsWe inspected the installed floor on September 14thWe have determined the issues are site related as the old flooring was thicker than the new flooring that was installedWe offered to caulk the gaps, but the customer has refused

We appreciate the customer contacting us regarding their concernsInstallation has been completed as agreedWe apologize for any inconvenience to the customerWe thank the customer for their feedback

Revdex.com: The business has contacted me and we have reached an agreement to resolve complaint #*** in a manner that is satisfactory to me.
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsThe local office spoke with the customer and the customer agreed to get estimates for the claimed damages

We appreciate the customer contacting us regarding their concernsPer the customer’s request, we have canceled the orderNo deposit was left, so no refund is dueWe look forward to working with the customer on future home improvement projects

The local office is contacting the customer to schedule inspection for later this week, if the customer is available

We appreciate the customer contacting us regarding their concerns. Installation was rescheduled for October 28th and installed as agreedWe have also discounted the order for the inconvenience. Please note, there is a substantial open balance on this accountPlease contact at your
earliest convenience so we may discuss*** ***, Office Manager: *** *** ***

Prior to installation, we checked the site for moisture and found it was well within the limits for installationWhether from a leak or splashing, this site related damage is not covered by warrantyThe manufacturer advises that damage due to excessive moisture is not covered by warranty, and any spills, etcshould be wiped up promptlyWe have in good faith tried to assist this customer and have told her we are willing to go out and repair, but the moisture issue must be resolved prior to service

We appreciate the customer contacting us regarding their concerns. Replacement window treatments were ordered on September 23, 2016; orders can take up to three (3) weeks for fabrication and shippingThe local office will contact the customer directly to schedule installation once the
products have been received

Complaint: ***
I am rejecting this response because: before we submitted the contract/paperwork we were told that the shutters were ordered Now that we have signed the contract we received a call and email that states we need a remeasure on our windows When we first measured our shutters, we realized the error and the man doing the measurements redid the paperwork and measurements for shutters and not blinds Due to this issue we were definitely contacted quicker We are currently waiting for a call back to discuss the issue of remeasuring for shutters We have called times on different days and finally left a message earlier today, 4/20/and have not received a call back We will also be sending an email to the person who has taken over the account, who actually has been very helpful Besides her help we are very disappointed that we have been waiting for our shutters since February 15th,
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer; the service was completed and we have come to terms on a monetary accommodationWe appreciate the customer’s feedback and consider this matter resolved

The agreed upon refund has been processed to the customer’s finance accountWe appreciate the customer’s feedback

The local office spoke to the customer previouslyAs the installation is out of warranty, the customer was quoted a fair and reasonable price for service. The customer declined the offered serviceNo services were rendered and the customer was not charged anything

Complaint: ***
I am rejecting this response because:yes I have been in contact with VenusAs of now the offer is being researchedThere has been NO agreement
Sincerely,
*** ***