Empire Today, LLC

We appreciate the customer contacting us regarding their concerns. The installer inspected the installed carpet and laminate flooring and could find no issues with the installation.

Empire warranty is for one year.Manufacturer warranty is for 20 years. Empire indicated this should be a manufacturer issue at initial complaint call.

We apologize for any inconvenience this matter has caused and would be happy to discount the order by 10%.

We regret the inconvenience for missing the scheduled sales appointment. Appointments are available Monday – Saturday from 9am to 7pm. We can also book appointments online and through our toll free number.

We appreciate the customer contacting us regarding their concerns. The customer had requested custom work, which was out of the scope of services we offer. We adjusted the price and installed the flooring as agreed. We thank the customer for their feedback.

We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer, and repairs are scheduled for December 5,
2015. We appreciate the customer’s feedback and look forward to amicably
resolving this matter.

We appreciate the customer contacting us regarding their concerns with their sales appointment.The customer and her father were present at the time of sales appointment. The credit application was run only on her father’s information as requested; he advised he was retired which was reflected on...

the credit application.

We appreciate the customer contacting us regarding their concerns. Repairs have been completed to the customer’s satisfaction. We thank the customer for their feedback.

We appreciate the customer contacting us regarding her concerns.
 
The General Manager has been in contact with the customer and was able to resolve this with a partial refund in lieu of service. The refund will be reflected on the customer’s finance account within the next five (5) business...

days.
 
We appreciate the customer’s feedback on their order.

We appreciate the customer contacting us regarding her concerns. We have advised the customer that we will have an inspection conducted by an independent, third party inspection company. Once the inspection report is complete and submitted to us, we will follow up with the customer to discuss the...

results and possible solutions. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We left a telephone message for the customer on October 6th. Based on review, the shutters must be remade; we’ve offered to discuss with the customer.

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and was able to reach an amicable resolution for the repairs. We thank the customer for their feedback.

Complaint: [redacted]
I am rejecting this response because: The issues still exist with poor customer service, lack of communication and prompt delivery of service/product on time.  The project was finally finished after a month's worth of stress and silence from Empire Today.  I would like a resolution involving compensation for the multiple missed appointments, lack of communication and poor customer service. 
Sincerely,
[redacted]

We appreciate the customer
contacting us regarding the concerns. We have been in contact with the customer and
offered a resolution with a signed agreement. We look forward to hearing back
from the customer and amicably resolving this matter.

We appreciate the customer contacting us regarding his concerns. We have been attempting to reach the customer and left him messages to discuss his request for a discount. We look forward to hearing back from the customer and amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and confirmed the color that she has chosen.
The repairs are scheduled to be completed on December 29, 2015. We appreciate
the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and offered service as well as a discount for customer satisfaction. We look forward to the customer’s positive response.

We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and confirmed installation is complete and to their satisfaction.

We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and was able to reach an amicable resolution. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns.   We contracted for an independent inspection of the installed floor; the inspector found deficiencies with the installation. As such, we fully replaced the installed floor on September 1st, using an upgraded underlayment at no...

additional cost to the customer. We appreciate the customer’s feedback regarding their order.