Empire Today, LLC

We appreciate the customer’s feedback. The local office has spoken with the customer and scheduled service for Saturday, February 24th.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the installation of the carpet was completed on July 8, 2017. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. Service was completed on Monday June 12, 2017. We thank the customer for their feedback.

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and advised that we will have an inspection conducted by an independent, third party inspection company. Once the inspection report is complete and submitted to us, we will follow up with the customer...

to discuss the results and possible solutions. We appreciate the customer's feedback and look forward to amicably resolving this matter.

Initial Business Response /* (1000, 10, 2015/10/06) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and we have scheduled an inspection for October 7, 2015. Once the inspection is complete, we will follow up with the customer to discuss the...

results and possible solutions. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (2000, 17, 2015/10/21) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
Empire has made restitution and has satisfied this issue...

Complaint: [redacted]
I am rejecting this response because it does nothing to fix the mistake they made when making a ridiculously low quote.
Sincerely,
[redacted]

The local office serviced on Thursday May 4th. They are scheduled to return on Tuesday May 9th to complete repairs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I have accepted the conditions of the replacement carpet however I am not going to close this out until it is completely resolved.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We had scheduled repairs, however the customer called recently to cancel the appointment and advised they will call back to reschedule once they are available.

We appreciate the customer contacted us regarding their concerns. For customer satisfaction and goodwill, we have agreed to re-stretch the carpet as a one-time courtesy at no cost to the customer.

We appreciate the customer contacting us regarding their concerns.Service was completed on September 14, 2017.

Complaint: [redacted]
I am rejecting this response because:I am happy to get my money back but am disappointed that no one from upper management wants to contact me to try to fix what went wrong.   Just a poorly run company.  
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken to the customer, agreed to the replacement of their laminate floor at no cost to the customer for customer satisfaction and goodwill. We have email an agreement document to formalize our offer. Once the customer has...

returned the signed agreement we will schedule the replacement at the customer’s convenience.  We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Carrie [redacted]

Complaint: [redacted]
I am rejecting this response because:We...

have not come to terms on a monetary accommodation because it does not include an amount for the tile having to be torn up in front of the dishwasher (to get the dishwasher out for repair), then installed under the dishwasher and back in front of it.  I am hoping that solution works and that it is not then too high to fit under the counters.  Our dishwasher is currently stuck in position because the tile is too high now that there are 2 layers of it. I received a call from a manager Tuesday after I emailed the customer service national manager.  The manager said he thought they could get a crew out to my house Thursday to fix the problem and would get "right back in touch to confirm".  Today is Thursday and still no return call.  So do I sit here and wait around all day or assume they're not coming?  We are unable to use the dishwasher since Tuesday because the repair man can not get it out to repair.  The "fix" for the original issues was to have another layer of tile laid on top of the original instead of tearing the original out.  I brought up concerns of issues with doors, transitions and several times the dishwasher. I was assured all would be fine.  I'd like the dishwasher issue resolved ASAP, as it is a large inconvenience to us, either by adding in the cost to fix the issue to the monetary accommodation and me hiring a professional or getting someone out here from Empire that knows what they are doing.    
Sincerely,
Sheena [redacted]

We appreciate the customer contacting us regarding their concerns.The repair appointment previously scheduled required rescheduling, we apologize for the inconvenience. The local office has attempted to contact the customer by phone and email without response. We would be happy to complete the...

repairs at a mutually convenient time.

We appreciate the customer contacting us regarding their concerns. We have cancelled the order per the customer’s request and refunded the deposit.  We appreciate the customer’s feedback and consider this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Laura [redacted]

We appreciate the customer contacting us regarding their concerns. Per discussions with the customer, we have processed an agreed upon discount.We thank you for your feedback.