Empire Today, LLC

We appreciate the customer contacting us regarding their concerns.Installation was completed on November 25th and we discounted the order for the inconvenience. We appreciate the customer’s feedback.

We thank the customer for their feedback and regret that the customer feels this way. There is no policy of a specific refund as the customer describes. We would be happy to discount the order for customer satisfaction and goodwill and left a message for the customer asking if he would like to reinstate the order.

We appreciate the customer contacting us regarding her concerns. We regret the delay in the refund for the cancelled order. We have spoken with the customer and advised that the refund has been processed and can take three to five business days to reflect on her account. We also sent the customer an...

email confirmation of the transaction. We appreciate the customer’s feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10949499, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We’ve contacted the customer by telephone, and per their request, have settled the claim in exchange for a signed Agreement. The Agreement will be forwarded to the customer shortly, and the accommodation processed once signed and returned.

All refunds were processed as agreed on February 23rd. Please allow 7-10 business days to process through the banking system.

We appreciate the customer contacting us regarding their concerns.
The installers found the old carpet to be very soiled with pet urine. We do not provide any services regarding such hazards, nor are we able to treat damaged walls and subfloor. However the installers were able to install the carpet...

as agreed.

Complaint: [redacted]
I am rejecting this response because: This is still not settled. The work again is failing. Hoping for resolution on June 23rd.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They did not address my...

concerns in the least. "Per the customer’s request, we have canceled the orders. We look forward to working with the customer on future home improvement projects" addresses nothing outlined in my complaint. Please provide a response.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.   Service was completed as agreed with the building manager observing the service.   We thank the customer for their feedback on their order.

The local office attempted to speak with the customer on October 9th, but had to leave a voicemail.Since we do not have the specialty parts required to finish the job, we have offered to reimburse the customer for a contractor to provide the specialty part. We have also offered alternative suggestions to resolve this matter amicably.

Revdex.com:They worked with me to get a Saturday appointment so I did not have to take another day off of work. The installers they...

sent were very professional and explained to me what was causing the issues and what my options were. Floor turned out great and the noise was eliminated.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have placed an order to obtain the materials needed to complete service for the customer. Material have a scheduled production date of July 1, 2016. Once materials have been received we will schedule the service to be completed at...

the customer’s convenience.  We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. As the customer stated, installation arrival time is between 8am and 6pm. The day of installation we try and call every customer with a better estimated time of arrival. We regret that the customer was inconvenienced. The agreed...

upon discount was processed to the customer’s account before the COD payment was processed.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have agreed to cancel the order, refund the deposit and provide an additional monetary accommodation. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

The local sales department is working with the customer on changes to the carpet order.

We have spoken with the customer and agreed upon a discount, which will be processed back to the customer’s financing account. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

The local office has left several messages for the customer to discuss their concerns. We have not yet received a reply to our attempts to contact.

Complaint: [redacted]
I am rejecting...

this response because:From: [redacted]@aol.com [mailto:[redacted]@aol.com] Sent: Thursday, April 21, 2016 3:30 PM To: Customer Relations Subject: [redacted] - claim # [redacted] called on April 12th, 4:31 pm, asking if we would allow Empire to get some more cleaning estimates. We said they could, he stated that Empire would be having some companies call us.None of the other issues were discussed and we have not gotten any calls from Empire or any cleaning companies.[redacted]
[redacted]
Sincerely,
[redacted]

We regret the customer is dissatisfied but thank the customer for their feedback.