Endurance Warranty Services, L.L.C

I spoke with Malika [redacted] who was very knowledgeable and professionalShe was able to provide me with multiple options to come to an acceptable solutionI was very pleased with her service and thankful for her assistance

Martin [redacted] is an awesome person who looks out for their customers

Had finical issues with my payments I called Endurance talked to Eddie [redacted] and he assured me he could help and he did WOW whats great customer service

Initial Business Response / [redacted] (1000, 5, 2015/04/23) */ In response to the above referenced case number, Endurance reviewed the information attached with this specific consumer to ensure a resolutionAfter a thorough investigation, Endurance determined this to be a complaint against the administrator of claimsThe obligor/administrator of the contract is Interstate National Dealer Services (INDS)A claim was filed directly with INDS by the consumer and the claim was partially deniedThe consumer invested $into the contract and the claim was paid in the amount of $Endurance does not approve or deny any claims whatsoever therefore we accordingly contacted INDS in order to uncover a reason for denial on behalf of the consumerINDS informed Endurance that the claim was partially denied due to a pre-existing conditionThe claim was filed within days of contract activationAlthough the claim was paid for the electronic failures that can suddenly occur, the repair facility indicated there was also active leaks from the crank seal, oil cooler gasket and engineThe coverage is designed to protect against unexpected breakdowns and failures however it does not cover pre-existing conditions prior to contract activationAn active leak constitutes a long term failure and would have began consistent or prior to the contract waiting periodWe contacted the consumer in order to grant assistance with this issueAlthough Endurance does not approve or deny any claims filed by the consumer, we provided him with an option to completely cancel the coverage at no cost or keep the coverage along with credits towards the next two monthly paymentsThe consumer needs to redirect this complaint to the administrator of the contract in order to dispute the denial due to pre-existing and obtain a resolutionThis complaint was filed against the wrong business because all claims are adjudicated by Interstate National Dealer Services which is the obligor of the service contractEndurance will always strive to provide each and every individual with excellent customer service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) This contract was not sold to me by Interstate, I was contacted by an Endurance employeeDuring the conversation with this sales person, not at one time was I made aware that Interstate was involved in anything with this contractThe policy states there is a day and mile waiting period before a claim can be filedI did not intentionally cause problems with my vehicle and then file a claim that was pre-existingOn or about the 37th-38th day my check engine light came on and I took it to a mechanic thinking that I was covered, since I had waited for the stated days and actually closer to miles waiting periodI had a manager call me to try and get me to keep the policy and he mentioned the complaint with the Revdex.com and sounded like he only wanted to say what he thought I wanted to hear in order for him to be able to respond to the Revdex.com with s resolved complaintI am not satisfied with the response from Endurance and demand a refundI told the manager that at this point, any claim I make can be denied on the basis of pre-existingI am basically at the mercy of Interstate and in my experience with companies like this, there is always some kind of "legal and technical or mechanical" reason they give to not cover a repairjust because an electric window claim was approved, I was made to feel like it covered somethingI could have cared less about repairing the window and rather had the mechanical issues repaired and coveredThe manager offered or months free, but what good is that going to do me for the current claim, it was deemed pre-existingThis repair will be setting me back $and Endurance covered absolutely $I am not a dishonest person and believe in karma, thus I am not trying to pull one over on Endurance or interstateAgain, I waited the days and milesOnly to be told the claim was deniedSo frustrated at this company and the sales person that refused to return my phone callsI had neighbors that were looking into purchasing coverage and I advised them against itThis type of policy is legal highway robbery in my opinionThey gladly take your money but don't do what they say they will do in the policy Final Business Response / [redacted] (4000, 9, 2015/05/07) */ In response to the consumer, Endurance wants to make it clear that we are strictly the seller of the contract and Endurance does not approve or deny claimsThe consumer's opinion is that he considers the situation "highway robbery", however, his claim pay out was more than what was invested into the coverage planMost consumers are not auto mechanics and we want to help this consumer understand that although he had "passed" the day / mile waiting period, his mechanical failure was still a long term failure that occurred consistent with or before the waiting period had endedThe mechanical issue experienced was an elongated unison ringA unison ring will become elongated due to wear and use over a long period of timeThe mechanic specifically stated the ring was not broken but only elongated due to long term wearThe coverage is not designed to rebuild the vehicle as it gets older but instead to protect the consumer against sudden mechanical and electrical failures and not long term failures that already existed prior to contract activation ( a unison ring will not elongate in a span of days )Although Endurance does not approve or deny any claims filed by the consumer, we processed a full refund which is outside the contract termsEndurance wanted to go above and beyond the terms of the contract in order to provide this consumer with a resolution but also an understanding of how vehicle service contracts workEndurance will always go above and beyond to provide excellent customer service

Good Afternoon: I have had the great pleasure and help to speak with a customer service manager from this business, MrE [redacted] who was patient, extremely knowledgeable, most professional,and informative I had a lot of information and questions to run by him, his manner was impeccable I am most grateful

In response to the case number listed above, Endurance reviewed all of the information associated with this account to provide a resolutionBased on the information, we have determined that this consumer's claim was denied due to a pre-existing condition prior to purchase of coverageThe consumer provided maintenance records and along with the vehicle's CarFax, the records indicated that the consumer's vehicle was in the repair facility ( Gilman Chrysler Jeep Dodge Ram ) two weeks prior to the purchase of his policy with EnduranceThe shop he was at prior to purchasing our coverage had recommended a transmission replacement at that time and the repairs were declined by the consumer The information we received also shows an incorrect start miles were provided at the time of policy purchaseAt this point, we have cancelled the contract per the customer's request and we have also explained that he can provide his final mileage and obtain a pro-rated refundEndurance will always provide each and every customer with excellent customer service

Mr ***, is always very helpful when I call in with my a million and one questionsAnd if he is not sure about something he finds me the right answerHe is some one that is live to talk to and not these crazy recordings

Initial Business Response / [redacted] (1000, 5, 2015/04/27) */ In response to the case number listed above, we understand this consumer received an offer from usOur company provides vehicle service contracts for customers that have an expired factory warranty or if it is approaching expirationThe email was just an opportunity to extend coverage for the vehicle before it is too lateWe receive information on potential customers from dealers, auto insurance companies, repair shops, online information entered, etcWe apologize for any erroneous information and any inconvenience it may have causedWe provide this service to consumers across the country and many do take advantage of this serviceWe have immediately placed this consumer on our Do Not Email list and will cease any further communication moving forward At Endurance, we pride ourselves in providing excellent customer service to each and every individualPlease call us at XXX-XXX-XXXX with any questions, comments, or concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Great customer service!

I received a letter from EWS yesterday, the second one this year The presentation of the letter is completely inappropriate as it leads the recipient to believe they have done something wrong, or will suffer bad consequences if they do not respond This is COMPLETELY inappropropriate marketing and they should not be allowed to engage with the general public in this matter as a professional business Why would anyone want to voluntarily sign up for something that has been obtained in a manipulative manner These letters or "notices" come in an envelope with an official-looking insignia, resembling the U.SDeptof State There are a number of statements that immediately provide concern (even potential fear) in the recipient: "IMMEDIATE RESPONSE TO THIS NOTICE REQUIRED." "Our records indicate that you have not contacted us to have your vehicle service contract updated." "By neglecting to replace your coverage you will be at risk of being financially liable..." There is no doubt this solicitation was intentionally made to appear as a legal notice and warning Please stop these tactics based on misrepresentation and manipulation

hi endurance and Joe [redacted] the Customer rep was great to work with and would recamend there Services thank you

I have had a positive experience with Enduranc, have already used a claim on the policySpoke today with [redacted] and had a good conversation and good result to my call THANK YOU ALL ENDURANCE!!!!

In response to the above referenced case number, Endurance reviewed the information attached with this specific consumer to ensure a resolutionAfter a thorough investigation, Endurance determined this to be a complaint against the administrator of claimsThe obligor/administrator of the contract is Interstate National Dealer Services (INDS)A claim was filed directly with INDS by the consumer’s repair facilityEndurance does not approve or deny any claims whatsoever therefore we accordingly contacted INDS in order to uncover a reason for denial on behalf of the consumerINDS informed Endurance that the claim was called in for engine mounts and a drive belt tensionerThe drive belt tensioner was not covered due to wear and tearThe repair facility diagnosed the issue and reported the drive belt tensioner to be weakWith the vehicle current mileage at 166, miles, it is expected that some components will wear out and eventually reach their life expectancy and will need to be replaced as they experience gradual reduction in operating performance over timeThis condition is not covered under the contract and wear and tear is specifically excluded in the contract termsThe tensioner is listed for coverage if it is broken or defective but not if it has fulfilled its life expectancyIn addition, the repair facility indicated the front and rear engine mounts were broken and therefore Interstate authorized and paid for the replacement of those mountsThe coverage is designed to protect against unexpected breakdowns and failures however it does not recondition the vehicle as it wears down due to ageEndurance wanted to provide all of the details in regards to what INDS approved and deniedEndurance will always strive to provide each and every individual with excellent customer service

I need some help with some payment problems..and I got the help I needed ...from [redacted] he was very helpful...and very pleasant to talk with....big ups !!!! To [redacted]

On March 3, Endurance sold the customer an Interstate National Dealer Services Xtra Supreme vehicle service contract Please be advised Endurance is strictly the seller of the vehicle service contractInterstate National Dealer Services (INDS) is the administrator/obligor of the vehicle service contract which means INDS administers (approves or denies) the claims and is obligated to pay the approved claims Endurance plays no role whatsoever in the approval or denial of claims When the claim was originally presented to INDS, INDS sent a repair kit instead of replacing the part The repair kit did not work and INDS then wanted the customer to pay for the teardown so they could send an inspector out to inspect the vehicle Endurance's Customer Service supervisor has spoken to the customers several times and they now understand who Endurance is versus INDS The customers moved the vehicle to another repair facility that will do the tear down and then re-submit the claim The customers were happy with Endurance's attention and assistance and understand INDS is the obligor of the policy and not Endurance

I just had the WORSE experience with Endurance! They denied my claim as a pre-existing issue when there was not one! I was instructed to get a diagnostic doneI did thatGot my transmission service like I was recommended, but it just went out today! Endurance told me that they told me to purchase a new one back then, but they did not! They were very rude to me, especially the manager! He was not helpful at all and straight lied to me! I had invoices showing that I was not told to purchase a new transmission, but they were not hearing that and they would not accept it! They continued to tell me it was declined! They just took advantage of me and my money! They lied on the dealership saying that thy stated I had a pre-existing issue and I know that was a lie because they never had a reason to call Endurance! I will never recommend them to anyone or use them ever again! They have the WORST customer experience as well on all levels!!!

I have been in contact with Endurance for almost a year now and don't have any complaints

I appreciate her going the extra mile by putting notes in my profile in CAPS to reassure when I call back that I will continue my automatic payment services and she offered to personally ask for her when I call back to make sure I get what I wantThank you

Endurance has to be the best I've ever had! They are very helpful and generousEvery time I call they always answer my questionsAlso they are great to work with

Martin helped me with overturn a denial that should have been covered in the first placeAwesome customer service