Endurance Warranty Services, L.L.C

The customer stated the purchase price of the warranty was $13,and further stated, "After paying thousands for my warranty..." Just to clarify, and with all due respect to the customer, he has paid a total of $and not thousands On September 21, the customer purchased a policy and by making a $down payment The policy, consistent with all Endurance plans, came with a 30-day money back guarantee During the thirty day "free look" period of the plan, on October 15, the customer contacted Endurance and wanted more coverage so the Endurance customer service agent transferred the $payment to a new policyThe customer made two monthly payments on the new policy totaling $and then missed a payment which would cancel the policy for non-payment In the interest of customer service, on March 15, 2016, Endurance's customer service agent then re-wrote the customer into another new plan and gave the customer a credit for past payments The customer made payments on the third plan totaling $so the grand total of the customer's payment is $ The customer initiated a repair claim and it was determined the transmission was slipping from 2nd through 6th gear The transmission fluid was full but burnt and there was a leak from the torque converter therefore the claim was denied because of continued operation of the vehicle and the failure was due to wear and tear not covered under the contract We attempted to contact customer to correct him on the inaccuracy of the purchase price and to further explain the reason for denial

I have the superior level coverage on my [redacted] I've used it twice and my roadside assistance onceIt's saved me $so far and I still have a few years leftI'm completely satisfied and don't have a single complaint yet! Go for Endurance!

eddie [redacted] has been wonderful and a joy to deal with

The customer did state that she appreciates Endurance's efforts and Endurance continues to work with the customer, the repair shop and [redacted] Dealer Services to assist the customer with her claim Endurance has already committed $1,worth of goodwill payments to pay for the teardown of the customer's car Endurance also got the repair shop to cut its labor costs in half

DO NOT BUY FROM THIS COMPANY!!!! They sell a good game When it came time to pay, it was a hole new story My engine started to give me problems I took it to the mechanic who was very clear that my timing chain was about to go bad and if it did, I would have major engine problems The company wouldn't pay to have it fixed stating that it had to break first, and if it broke due to wear and tear of an old part, it wouldn't be covered That's not what I was told when I purchased it What's the purpose of buying a warranty for an older vehicle, if its not going to cover the problems of an older vehicle including worn out parts that cause failure They also wouldn't cover a broken seat belt, a rear hatch motor, nor my automatic rear seat They have denied every claim I've tried to make, coming up with some slick reason to refuse coverage $invested I am supposed to get some of my money back which I will then use to fix my engine Lesson learned!!!

I had follow up on my account as to when it was paid in fullKevin [redacted] was very helpful in getting the information to me while I was on the phone with himKevin does a good job with his dedication to assist the customers

Endurance Is the best! Nicole [redacted] is always a pleasure to work with

Great customer serviceThey are really positive and helped me with all my needs

deceptive advertising they claim my brand new car is going out of warranty The way it is presented in the letter is as if they are the dealerhttp:// [redacted] com/complaints/endurance-warranty-services-scam-northbrook-illinois-c[redacted]

On March 2017, the consumer contacted Endurance and purchased an Endurance Select Premier vehicle service contract for her Chevrolet Impala with 92,miles At the point of sale the consumer was made aware of the coverage details of the vehicle service contract and upon agreement to purchase the vehicle service contract was transferred to Endurance Verification Department where a Verification Representative went over the contract specifics a second time During the verification process, the Verification Representative asked the consumer if the vehicle has ever been modified as this would have negated the vehicle service contract coverage The consumer replied no The contract was also mailed to the consumer and the consumer had days from the point of purchase to review the contract, and if there was any issue with the contract whatsoever, could cancel the contract for any reason and receive a full refund.On March 12, 2018, a repair representative contacted Endurance's Claims Department to file a claim on the consumer's car The repair representative reported the vehicle was in need of a new serpentine belt, air conditioning condenser, air condition expansion valve, and both rear tire pressure sensors As this was the first claim filed with eligible repairs, the Endurance Claims Representative ran a Carfax report According to the Carfax report, the vehicle had been issued a branded title as a salvage vehicle after an accident in which it was declared a total loss.Per the Select Premier vehicle service contract Exclusions Section, "Coverage is not provided under this Contract if Your Vehicle has ever been issued a restricted title, including but not limited to: gray market, total loss,..."Accordingly, the consumer's claim was denied.Endurance's Customer Service Representative contacted the consumer and discussed the account and the vehicle's ineligibility In the interest of customer service, Endurance agreed to cancel the contract, waive any cancellation fees as well as time used on the contract, and issue a full refund

Endurance placed the consumer on our internal "Do Not Mail" database to ensure the consumer does not receive any direct mail advertisements in the future

excellent customer service

The service with Endurance has be great and I think it is just as good as the factory warrantyI spoke with customer service tech Eddie [redacted] and he helped a lot,

My experience with your company has been more satisfactory than I expected [redacted] and [redacted] did an outstanding job in explaining your program and in helping us with our refund after we decided to trade our car in for a new vehicleThey are the best

Contact Endurance spoke with Eddie [redacted] and he was great!!!

My name is [redacted] I had an excellent experience with Nicole [redacted] was able to assist with my claim very helpful and professional

I spoke with a [redacted] service manager by the name of Eddy [redacted] who was extremely fantasticHe had excellent customer service skillsHe was clear and concise with answering all my questions, and I would definitely recommend family and friends to him for customer service

On September 8, the customer contacted Endurance and purchased an Endurance Select Premier vehicle service contract for her [redacted] At the point of sale and during the verification process the customer was made aware of Endurance's 30-day money back guarantee and was also provided with the complete coverage details of the vehicle service contract The customer was also provided a hard copy of the vehicle service contract which was sent via USPS Critical Mail with delivery confirmation On November 15, the customer contacted Endurance understandably upset because of a denied claim for a transmission repair Endurance's Customer Service representative explained to the customer the reason for the denial Specifically, the customer's vehicle's trans cooler broke and the trans cooler sits inside the vehicle's radiator Neither the vehicle's trans cooler nor the vehicle's radiator are covered components stated in the customer's vehicle service contract The vehicle's broken trans cooler leaked fluid into the vehicle's transmission fluid causing an intermix and the transmission to break after continued operation in that state In the interest of customer service, Endurance cancelled the customer's vehicle service contract, waived the pro-rated time used and any applicable cancellation fees Endurance issued the customer a full refund

I have used extended Warranty services before but none are as profession as Endurance

On June 16, the customer contacted Endurance and purchased an Endurance Select Premier vehicle service contract for his BMW Xwith 83,miles on it At the point of sale was made aware of the coverage details of the vehicle service contract, and upon his agreement to purchase the vehicle service contract, the customer was transferred to Endurance's Verification Department where the Verification Representative went through what the contract covers for a second time and verified the customer's understanding of the terms of the contract over a recorded conversation Both Endurance representatives also explained to the customer that he had a day free look period whereby he could review the contract language and cancel the contract within days and receive a full refund The customer was also provided a hard copy of the vehicle service contract which was sent USPS Critical Mail with delivery confirmation The customer's claim for auto repairs was denied due to modification, larger wheels According to the Select Premier contract Exclusions Section, "Coverage is not provided under this Contract...if any alterations have been made to Your Vehicle...including but not limited to: oversized/undersized tires or wheels..." Endurance's Customer Service Manager talked to the customer and offered to cancel the contract and issue a full refund as well as offer an additional $towards the part of the customer's repair that would have been covered if the customer's vehicle did not have over-sized tires