Endurance Warranty Services, L.L.C

Revdex.com: From: natalie [mailto: [redacted] @comcast.net] Sent: Wednesday, February 21, 3:PM To: Revdex.com Info Cc: [email protected] Subject: Retract Statement I would like to retract my complaint, Complaint # against Endurance because I complained against the company in errorI also filed this complaint before knowing that it was approved and would like it retracted Thank you, Natalie [redacted]

Bridget is all that and someI would like to personally thank her for going beyond to help me with my claimThank you so much!

Endurance refunded the customer and she is satisfied

Very professional

Nicole, the person with whom I spoke this morning was very personable and efficient

I was helped by Nicole [redacted] and the experience was devineThe young lady was helpful & very professional ( A+ in my book ;-)) She let in on a little know billing factor and saved me bundles this monthThank You again Nicole!

MARTIN [redacted] IS A GREAT EMPLOYEE EVERYTIME I CALL HE HELPS WITH ALL QUESTIONS AND GIVE GREAT ANSWERS

I am writing in regards to Endurance Warranty Services, LLC/ Interstate Nation Dealer Services of Florida (INDS)On 07/19/I purchased the Xtra Supreme Warranty from Endurance Warranty Services, LLCover the phone Before purchasing their product I executed considerable research on the Extended warranty company and found them to comparable and favorable, which persuaded my decision to employ their servicesI understand that Endurance is the entity that sells these contracts, Interstate National Dealer Services of Florida is the servicer of these contracts, taking customer service calls, and [redacted] Financial Corporation receives payments from customers Through all contact, I have dealt with agents of Interstate Nation Dealer Services of Florida (INDS), from this point this entity will be referred to as INDSUnfortunately, Endurance/INDS has not honored their part of the contract According to the plan booklet that I received, page 5, number 1, the contract period begins immediately and will expire according to the time/mileage selected, whichever occurs first, as shown on my identification card Note: Term 100,miles, 08/19/2018, or odometer reading, 216,whichever occurs first My contract requires a MANDATORY WAITING PERIOD before coverage takes effect The waiting period equaling thirty (30) days from contract purchase date (e.g07/19/14) AND 1,miles added to the term of my contract (e.gstarting mileage 115,336) for my vehicle Hyundai Sonata GLSThursday, 08/21/returning from a doctor’s appointment, I heard an audible-alarming clunking noise coming from the engine I immediately called [redacted] I of Winter Haven, Florida to bring my vehicle in; where the vehicle was purchased My contact person is Chad ***, who I have been dealing with in this matter; I gave him the information for Endurance/INDS to start my claimSince then, I have been in constant contact daily with both companies several times a day Endurance/INDS had requested for the engine be broken down 08/22/14, that only included that external part of the engineBy the next week, Endurance/INDS requested that the engine to be fully taken apart to check for the failure At their insistence, I had to commission the breakdown Legally, if INDS declines to pay, all financial responsibility would lie on me This is deceptive practice The cost of this breakdown is $plus tax At this point, since Endurance/INDS has not honored the contract, liability is wrongfully falling on me, also the cost of a new engine and parts since they are the ones that wanted the engine broken down totallyAccording to Endurance/INDS who sells these contracts, their website states that every owner and vehicle has different protection needs, which is why Endurance/INDS offers a variety of plans to provide the most comprehensive coverage for the consumer’s carIn addition, Endurance/INDS is supposed to shield the consumer from high costs with a vehicle protection plan that will pay the mechanic directly for parts and labor Endurance/INDS also states that they believe in a straightforward way of doing business Quote “When you decide to purchase “out-of-warranty†auto coverage with Endurance, you will get the quality and service you pay forPlain and simple.†The company has not honored thisEndurance/INDS sent an inspector to investigate and take pictures The inspector found that there was not any sludge or grime in the engine, no heat damage, and all seals and belts are in good condition as well as other working parts of the engine All parts of the engine are in good working condition except for the bent connector rod that [redacted] I could not explain why it would malfunction Reading online forums, many owners of through are complaining of these same 

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me To whom it may concern I [redacted] would like to retract my complaint against Endurance Warranty Company because I made a mistake its complaint number [redacted] Thank you [redacted] Sincerely, [redacted] ***

Nicole did an excellent job, took the time to listen and take care of my issues

The mail house Endurance uses to send out notices made an error in the mail processing and mailed the letter in error to your father We are sorry for your loss and any confusion this letter caused you As a result of your complaint, Endurance placed both your father, [redacted] , and yourself on our internal "take me off the list" mailing database to ensure you do not receive any future direct mail from our company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

BEEN WTH ENDURANCE FOR TWO YEARSIT HAS BEEN A GREAT EXPERIENCE