Endurance Warranty Services, L.L.C

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as I receive a refund of the monies paid to them since 4/ Sincerely, Kimberly ***

Eddie [redacted] was very helpful and kind

Initial Business Response / [redacted] (1000, 5, 2014/09/23) */ In response to the case number listed above, we understand this consumer received a notice from usOur company provides vehicle service contracts for customers that have an expired factory warranty or if it is approaching expirationThe notice was just an opportunity to extend coverage for the vehicle before it is too lateWe apologize for any inconvenience it may have causedWe provide this service to consumers across the country and many do take advantage of this serviceWe have immediately placed this consumer on our Do Not Mail list and will cease any further communication moving forward At Endurance, we pride ourselves in providing excellent customer service to each and every individualPlease call us at XXX-XXX-XXXX with any questions, comments, or concerns you may have

I had purchased an extended warranty from Endurance warranty in December of and never had to use it until September 12,2016, I took my car to my mechanic like Endurance said that I could do, then when my mechanic told them that my power steering had a leak and my power steering pump was bad and my hub bearing was bad and my compresser for my suspension was bad, they told my mechanic that they need to send an appraiser the and that took over hours, then when the appraiser got there he told my mechanic that he didn't see a leak , my mechanic told me that he showed him the leak and the appraiser still said that he didn't see the leak he just see that it's rust, my mechanic told me that the Endurance warranty claim office said that they are not going to repair the power steering pump or hub bearing, and that they wanted to negotiate with the suspension compresser price, I call them and asked why can't I get my car fixed and I was told that they have to go with the appraiser word, so I asked what do I have to do drive with my baby in the car and have a rollover because the appraiser said that the hub bearing didn't have a lot of play but it had plat, and the power steering fluid leaks a lot when I'm parked for a few hours and move you can see a puddleI am canceling my warranty and asking for a refund, I can't get my car fixed on my own, it would be less stressful that's why I purchased this I thought I would have less stress be dealing with this company have put a lot of stress on my and my job is already stressful

Over all Nicole [redacted] was very helpfull

On September 1, the consumer contacted Endurance's Customer Service Department to cancel his vehicle service contract Accordingly, the Customer Service Representative cancelled the consumer's vehicle service contract in our system and explained to the consumer the refund process According to the consumer's vehicle service contract Cancellations Section, "If You cancel this Contract after the first thirty (30) days, the unearned Contract Purchase Price will be refunded calculated on a pro-rata basis...less an administrative fee of fifty ($50) and the total amount of all authorized claims, provided We receive a Federal Odometer Statement or notarized affidavit verifying mileage at the time of cancellation." The consumer stated that he would send in the Bill of Sale of the car and the Customer Service Representative said Endurance would calculate a refund, if any, would be due according to the Bill of Sale.On October 30, 2017, the consumer called Endurance's Customer Service Department inquiring about his pro-rata refund The Customer Service Representative explained to the consumer that there is no refund for his contract due to the miles used The consumer then stated that the miles listed were wrong and he will send an email to Customer Service.The customer provided miles at time of sale were 51,and Endurance calculated the pro-rata refund.Please be advised Endurance sent the consumer a pro-rata refund today via [redacted] and, in the interest of customer service, also included a $Gas Card

This company is located nearby so I thought it would be nice to get a quote for coverage on my carWhen I called them, they were all very informative and very nice throughout the entire processThey offer different types of payment plans to fit your needs which is great during a tough ecomonyI didn't purchase a policy and they werent even upset about itThey made sure to answer all of my questions and provided me with different issues my vehicle is commonly known to haveThey also let you use the policy nationwide which means you are not limited to just one single place! I would definetly recommend this company to my friends and co-workers!

Endurance's Customer Service Manager spoke to the customer and went over all of the payments made by the customer to Endurance Endurance is processing the customer's refund and the customer is satisfied

Eddie [redacted] is very professionalHe took care me personally when I had a question or an issueThanks!

Eddie [redacted] was very helpful in getting my car repaired at a lower price

On Oct 13, the customer contacted Endurance and purchased an Interstate Xtra Supreme vehicle service contract for his [redacted] with 107,miles on the car At the point of sale and during the sale verification process the customer was made aware of the specifics of the vehicle service contract The customer was also provided a hard copy of the vehicle service contract which was sent via USPS Critical Mail with delivery confirmation Please be advised Endurance is strictly the seller of the vehicle service contract Endurance sold the customer an Interstate National Dealer Services (INDS) vehicle service contractINDS is the administrator/obligor of the vehicle service contract which means INDS administers (approves or denies) the claims and is obligated to pay for the approved claims Endurance plays no role whatsoever in the approval or denial of claims On January 26, and February 2, the customer's monthly credit card vehicle service contract payment was declined On February 10, 2016, Endurance attempted to contact the customer regarding the payment The customer did not answer so the Endurance customer service representative left a voice mail to let customer know if payment was not received the customer's contract was going to cancel for non-payment The Endurance representative also emailed the customerThe customer did not respond On February 16, 2016, the policy was cancelled for non-payment On March 7, the customer called Endurance seeking to reinstate his policy The customer was told when his payment posts his policy will be reinstated but there will be a day waiting period attached to his policy to protect against any pre-existing conditions that occurred while the customer policy was cancelled INDS will not cover any issues that occurred while the policy was cancelled On April 25, the customer contacted Endurance's customer service upset because of a denied claim Endurance, as seller of the policy, offered to get involved by calling INDS to asertain why the claim was denied According to INDS, the customer's payment posted on March On April 14, a repair shop contacted INDS to initiate a claim for engine repairs When INDS received the repair order it was dated April and the diagnosis clearly showed that the issue occurred during the waiting period of the reinstated contract so the claim was denied as pre-existing the reinstated coverage

I purchased my extended warranty with ENDURANCE for an older used car that I bought "as is" Thank goodness, while it did not cover the new clutch, the ac belt, or the broken door handle (wear and tear items) It did cover a faulty sensor, and most importantly a replaced engine The cost of covered repairs far exceeded the value of the vehicle and were 4x the cost of the policy I had to jump through a few hoops to get approval for the engine but all was well in the end I eventually traded in my "money pit" car but am thankful to have had the warranty!

The customer has been issued a full refund Per the Superior contract, "Replacement of Covered Parts that have experienced a Breakdown may be madewith original equipment manufacturer parts, non-original equipment manufacturer parts, re-manufactured parts, or used parts at the Administrator’s discretion." Although the repair was not covered and the contract was cancelled, Endurance offered the consumer to help source parts for his repair at a less expensive price and understand if the consumer does not want Endurance's assistance

It was a real treat, to learn from Art Rthat I am truly in good hands with EnduranceI appreciate his matter of fact approach, he explained the policy to me so that I totally understood it's provisionsPlus from different examples of other customer's issues, I was pleased to learn of addition resources Endurance has to help itheir clientsSubsequently, I now know I've made a great business decision, in choosing Endurance as my partnerKind regards, Alan [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/07/31) */ In response to the case number listed above, we contacted this consumer to ensure a resolutionThe consumer's family informed us that [redacted] was confused upon purchase and does not drive muchThey asked for a refund in order to resolve the matterAlthough the contract allows a pro-rated refund, Endurance went above and beyond to provide the consumer with a complete and full refundThe consumer and family informed us that they will retract the complaintEndurance will always go above and beyond to provide every consumer with excellent customer service

Great customer service from Eddie, thank you so much for all your helpI've been a happy endurance customer for two years now!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me To Whom it May Concern: I would like to retract my complaint, Complaint # [redacted] , against Endurance because I complained against the company in error (If you want to be more descriptive afterward, that is fine – i.e“I complained against the wrong company – Endurance was not at fault” or “Endurance was reviewing my claim and I mistakenly thought the company denied the claim”Thank you, Sincerely, Latisha ***

Per the customer's request Endurance refunded the customer

Initially my claim was denied by underwritingCustomer service put their heads together and found a way to reopen my claimPay the shop, and save my around $

I see why this company is #I called first thing in the morning to add some mileage on my PolicyEven though I work from home, I travel a lot for churchI spoke with a gentleman by the name of Steven [redacted] I tell youhe was polite from the beginning to the endHe got me the same policy with more mileage but at a less price per monthWHAY YOU SAY! I was sooo shocked and was not expecting to pay lessThis dude is Awesome and was a Blessing to meSteve, you are the bomb.comGod bless you and your family