Endurance Warranty Services, L.L.C.

On March 17, customer contacted Endurance and purchased an *** *** *** *** (***) Xtra Custom vehicle service contract for her *** *** At the point of sale and during the verification process Endurance's agents explained the components that were covered by the ***
contract Endurance is strictly the seller of the vehicle service contract *** is the administrator/obligor of the vehicle service contract which means *** administers (approves or denies) the claims and is obligated to pay the approved claims In customer's complaint she mistakenly mentions "*** contacted Endurance who refused to pay for the repairs" *** actually contacted *** who refused to pay for the repairs On April 25, customer called Endurance understandably upset because of her denied claim Endurance, as the seller of the policy, gets involved on numerous occassions when the vehicle service contract company denies a claim by calling the company on the customer's behalf to ascertain why the claim was denied Endurance contacted *** and *** explained the claim was denied because the cause of failure - leaking seals and gaskets - were not covered components of the contract Endurance spoke with the customer, explained why *** denied the claim and offered the customer Endurance's fleet discount at ***The customer was satisfied with the explanation

well I am really happy cause I called Endurance cause I ran onto a issue with my payments I talked to Eddie *** and he was very pleasant he helped me and now good

Endurance is Awesome I had an issue with my vehicle and the dealership said they were not going to cover itThey said it was over the yr/36,mile warranty(Really it is just over yrs by days and UNDER 36,miles)I called Endurance and spoke with Martin *** (a Certified Vehicle Protection Specialist) Martin gave me advice and sent me a couple of emails with the information I could use to prove the dealership was at faultThank you, Martin for going well and beyond to take care of my needsI am so glad I have Endurance for my Insurance

Excellent service!

Martin *** gave me excellent *** service, and help me out with a payment arrangement during a diffcult time for meThis warranty has been a blessing for me in 2014, and I will tell everyone I know about this company a great warranty company that will take care of your car when it breaks down with a low deductible

my question that I asked was taken care of by the party that I spoke to and also very nice to talk to I would recommend anyone to this company fore there auto coverage.thank you fore the help

I would recommend to family and friends

On April 29, 2017, the consumer contacted Endurance and purchased an Endurance Select Premier vehicle service contract for her *** *** with 141,miles.On February 12, the repair facility contacted Endurance's Claims Department regarding the consumer's vehicle. The repair
representative stated that the consumer complained of a noise coming from the back of the vehicle and there was a drivability issue The repair representative stated that the rear differential was not working. The vehicle is All Wheel Drive (AWD), so the front wheels will pull the carThe repair facility opened up the differential and confirmed that the teeth were broken off of all of the gears. The repair representative stated the failure is due to "wear and tear over time".According to the Select Premier vehicle service contract Definitions Section, Breakdown refers to the Breakdown of a defective part or faulty workmanship as supplied by the manufacturer or dealer, but does not include gradual reduction in operating performance due to wear or tear..." The repair representative at the repair facility the customer chose to take their vehicle to reported the failure due to wear and tear, therefore the repair claim was denied.On February 16, 2018, in the interest of customer service Endurance's Customer Service representative attempted to contact the customer. A man answered and identified himself as the other policyholder, Jerry ***. The customer told Endurance's customer service representative that he did not want any further contact whatsoever from Endurance or its representatives and ended the call.Pursuant to the customer's request on February 13, the customer's contract has been cancelled. In calculating the customer's refund, in the interest of customer service, Endurance has waived the cancellation fee for the contract as well as the amount of a previous paid claim that according to the contract should be deducted from the refund, and mailed the customer a pro-rated refund

On May 22, the customer called Endurance's Customer Service regarding referring a new customer to us and qualifying to receive a $gas card Endurance's Customer Service representative told the customer that Endurance had to verify the new customer On the same day, the new
customer called Endurance's Customer Service representative and confirmed the referral Accordingly, on May 26, 2017, four days later, Endurance sent the customer a $gas card certified mail with the tracking number *** *** *** *** *** Upon receiving the complaint from the Revdex.com, Endurance's Customer Service Manager called USPS and was told USPS tried to deliver the package on June 5, but no authorized recipient was available The post office kept this package for 10-days but no one claimed it Endurance's Customer Service Manager called the customer and explained Endurance sent the package certified mail and the USPS attempted delivery on June 5tth but no one was available The customer stated that she did not see the slip Endurance's Customer Service Manager sent the customer another $gas card via FedEx and emailed the customer the FedEx tracking number to resolve the issue Please note, the customer also stated in her complaint that she called Endurance's customer service representative numerous times but never received a call back Endurance's reviewed the representative's voicemail and only show one call going to the representative's voicemail on June 21, Nevertheless, regarding the gas card, FedEx has confirmed delivery

In response to the consumer rebuttal, we contacted this customer and assured him that the refund has already been processedThe customer expressed that Endurance did not do anything wrong but it was just an unfortunate situation with the vehicleWe also understand two different cards were usedThe refund was processed as follows: to the MasterCard and to the Visa card totaling a full refund.The confirmation numbers for both refunds are: *** MasterCard & *** Visa If you have any questions, please contact our customer service department at 1-866-432-

Initial Business Response /* (1000, 5, 2015/03/23) */
In response to the above referenced case number, Endurance reviewed the information attached with this specific consumer to ensure a resolutionAfter a thorough investigation, Endurance determined this to be a complaint against the
administrator of claimsThe obligor/administrator of the contract is *** *** *** *** *** A claim was filed directly with *** by the consumer and the claim was deniedEndurance does not approve or deny any claims whatsoever therefore we accordingly contacted INDS in order to uncover a reason for denial on behalf of the consumerINDS informed Endurance that the claim was denied due to component not listed for coverageThe coverage specifically lists all items which are covered under the contractWe contacted the consumer in order to grant assistance with this issueWe explained that *** informed us the component was not listed for coverageAlthough Endurance does not approve or deny any claims filed by the consumer, we processed a full refund which is outside the contract termsThe consumer needs to redirect this complaint to the administrator of the contract in order to further dispute / obtain a resolution in regards to the claimThis complaint was filed against the wrong business because all claims are adjudicated by *** *** *** Services which is the obligor of the service contractEndurance will always strive to provide each and every individual with excellent *** service

From Will, I had called Endurance to cancel my policyThen I spoke to Martin and he changed my mind, not through strong-arm sales tactics, but by explaining the policy in detailHe was very professional and completeIf it wasn't for Martin I would have taken my business else whereThank you Martin!!
William ***

On March 1, the consumer contacted Endurance and purchased a Select Premier vehicle service contract for his Volvo Xc The coverage details were explained during the sales call, and after the consumer agreed to the purchase the coverage, the consumer was transferred to the
Verification Department where a sales verification representative went over the contract a second time with the consumer and explained Endurance 30-day money back guarantee whereby the consumer had days to review the contract and if he was not satisfied for any reason he could cancel and receive a full refund On June 13, 2017, the consumer filed a claim for an auto repair Accordingly, Endurance ordered a third party inspection of the vehicle The inspector reported that he found Lyft paperwork in the glove box and saw a plastic holder on the right side of the passenger's side glassAccording to the contract Exclusions Section, "Coverage is not provided under this Contract if your vehicle is used for commercial purposes including, but not limited to rental, taxi, limousine or shuttle..." Endurance's Customer Service Department spoke to the consumer regarding the Lyft information and denied claim The customer service representative asked the consumer to prove this vehicle is not registered with Lyft but the consumer could not provide proof and therefore the claim remained denied Upon receiving the complaint from the Revdex.com, Endurance's Customer Service manager contacted the consumer and again asked the consumer to provide anything from Lyft to show this vehicle is not registered The consumer stated that he did not have anything The consumer state he filled out the paperwork for Lyft, went to the inspection but never officially signed up with Lyft for this vehicleEndurance's Customer Service manager explained to the consumer that if he cannot provide information then this vehicle is ineligible for coverage Endurance issued the consumer a full refund

In response to the case number listed above, Mr*** purchased an *** *** *** *** (INDS) contract from Endurance on August 3, Please be advised Endurance is strictly the seller of the *** vehicle service contract *** is the administrator/obligor of the
vehicle service contract which means *** administers (approves or denies) the claims and is obligated to pay the approved claims Endurance plays no role whatsoever in the approval or denial of the claims As the selling agent, Endurance gets involved on numerous occasions when the vehicle service contract company denies a claim by calling the company on the consumer's behalf to ascertain why the claim was denied Accordingly, Endurance reached out to the consumer to understand the exact issue and worked with the consumer to alleviate the consumer's frustration with the denied claim

This review is to inform any potential consumer for this company to not to use them The language used is so thay are able to refuse to assist with tht repair service in which you was assured would be covered I purchased a power train contract and was lead to believe it would cover the drive system of my vehicle Well the rear diffiential bushing went bad and if not repaired would cease to allow the engine and transmission to turn the drive shaft to turn the diffiential to push th rear wheel to move my vehicle When asked for repair assistance the excuse I was given was since thay are not internal lubricated parts not covered Yet all is part of the drive train systems Ripp off

The customer service is great I have had issues where I could not make a payment on time and they have always worked with me

These guys are very quick and helpful they handle your situations promptly and effectively

In response to the above referenced case number, Endurance reviewed the information attached with this specific consumer to ensure a resolutionAfter a thorough investigation, Endurance determined this to be a complaint against the administrator of claimsThe obligor/administrator of the contract
is Interstate National Dealer Services (INDS)A claim was filed directly with INDS by the consumer and the claim was deniedEndurance does not approve or deny any claims whatsoever therefore we accordingly contacted INDS in order to uncover a reason for denial on behalf of the consumerINDS informed Endurance that the claim was denied due to rust, a condition which is not covered under the terms of the contractEndurance put forth the best case for the consumer in order to get the claim approved but INDS stood firm on the denialEndurance contacted the customer in order to resolve the matter and issued a complete refund to the customerThis refund has been provided completely by Endurance and in the name of good customer serviceAlthough Endurance does not approve or deny any claims filed by the consumer, Endurance wanted to make sure the customer received a resolutionEndurance will always provide each and every consumer with excellent customer service

I been a customer of endurance warranty company for the last years I never had a problem out of this warranty company Mr Eddie Perez always been by my side I remember one month that I need it to skip a payment that was not a problem they are more like family than anything else I thank you for your service and taking care of me for the last years thank you

At first it was krazy I had to have all my paper work on the car so make sure to save all ur paper work on ur car but at the end it payed off they fix my car excellent good business